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"Staff were fabulous when I discovered I lost my phone in the taxi. Clearly not their first rodeo and so calming. Made the ordeal a minor hiccup. Taran was fabulous"

"Clean room, air con not too noisy. Requested to not be in a ground floor room due to safety concerns, was given a fourth floor room which I was much happier with. Thank you to the nice man at reception. "

"Arrived at Sofitel early in the morning. My wife and I were warmly greeted by front desk staff Mr Ronak. We felt his sincerely through his smile and conversation. Mr Ronak was very helpful and willing to take an extra step to check us in early. The room is nice, clean, and comfy. We were able to take a warm shower, after almost 14 hrs flight from Singapore, before heading out to explore Paddington. We had a good sleep too, the bed is comfortable, would have been perfect if the pillows are harder, which is my personal preference. It will be walking distance to our departure later on. I love Sofitel@London Heathrow, we will be back again, soon."

"The staff was professional and friendly. "

"This is a well organised hotel to assist weary travellers. The room was quiet, clean and easy to get to dining and food and service was pretty good overall, so I would definitely use this hotel again on my travels as it was so handy for me flying out of terminal 4 just a 10 minute walk to check in for an International flight- good value for money!"

"Thx!"

"We arrived early after a flight and were offered an available room. Very comfortable even though rooms here are not large. Easy to get to from Terminal 4. Lobby area was nice and my IHG status got us a couple of drinks. Well appointed rooms. Everything is in great condition. Only thing that seemed to be missing was a safe. "

"Staff were so friendly and helpful. Rooms were cleaned and restaurant had awesome food"

"It is hard to get to Heathrow hotels using on again/off again shuttles. However upon arriving at Leonardo’s, I was quickly checked in and could relax the rest of the day. Room was quiet, clean and had a kettle! No funny tasting tea coming out of a coffee machine that North American hotels stock in each room."