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"What a fantastic hotel. This is a newly built hotel within the past 5 years. Eveyrthing look brand new. This is a very busy hotel but everything was top notch. We didn't plan for dinner here but it was fantastic. All the staff were great. Its also great if you are travleing by train, the station is literally foot steps away from the hotel. 10/10!"

"Modern, clean, spacious rooms and very good service "

"Had a great stay at this hotel! Perfect location close to the train and bus station and within walking distance to main attractions in the area. The room was so spacious and had everything we needed. Highly recommend staying here and would love to come back one day! "

"Everything was awesome, the provision of yukata and being able to use the private family onsen was great "

"Located about a 5 minute walk from Nagano station. Quick check in. Good size room, comfortable and clean. Purchased breakfast buffet and it was very good with lots of variety. Surrounding area is good with lots of shopping. "

"The room was clean, the staff was great, and we loved the hot springs. I would recommend staying here."

"Room was excellent in size and cleanliness. Staff was also very courteous and helpful most of the time. The dining room staff was outstanding. The one major faux pas was that my misplaced her walking cane somewhere in the hotel during our initial check in. We were staying for four nights but the cane was not found. However, two days later, we received an email indicating they had located the cane. The message did not indicate where the item was located but we were leaving Japan in two days so that notification was of no consequence. I tried to respond to their message but was not able to do so in English, although the message from the hotel was written in both Japanese and English. "

"We stayed in the Standard Double Room, Non Smoking (No Extra Bed, 18 sqm). The room was clean, practical, and slightly more spacious than typical business hotels. The bathroom had a small bath tub, which is customary, and a humidifier was provided where you add your own water before switching it on. Amenities such as coffee, toothbrushes, and combs were available at the lobby’s self-service corner. Check in was smooth and the hotel already had our Expedia reservations prepared. As with most Japanese hotels, copies of our passports were taken during registration. The hotel also provides coin laundry facilities along with vending machines for drinks and beer. The location is convenient, a short walk from Matsumoto Station and within walking distance to Matsumoto Castle. While there is a shopping mall right beside the hotel, it is currently closed. The nearest active mall is further south, closer to the bus terminal. Overall, Richmond Hotel Matsumoto provided a comfortable stay in a well connected part of the city."

"Clean and comfortable "