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"Immaculately clean. Rooms very comfortable. Breakfast was simple and delicious. Kitchen Staff could not be more efficient and welcoming. "

"Lovely spacious twin room with a seating area, very clean hotel and a free nightdress to wear too . Good central location only 8 mins walk from main Matsumoto station or Nawate st"

"For the price and location extremely hard to beat."

"Great staff and hotel. It was in a great location to restaurants and Matsumoto castle as well "

"Excellent experience "

"Nice onsen, comfortable room and modern tv. Great location "

"I had high hopes for this hotel because of the onsen, so we booked three nights in a japanese-style room with half- board (breakfast and dinner). First, this hotel is located in the middle of nowhere. You cannot walk to town or any restaurants outside of the hotel property. The closest town is Hirayu Onsen, which is a ten-minute bus ride. We should've stayed there instead. We've been traveling all over Japan for the past five weeks so we've stayed at several hotels before this one. This hotel is the worst so far. If I had to pick one main reason for my low rating, it would be the front desk staff, specifically the Japanese male manager. He was borderline rude. Did not speak a lick of English. The foreign workers are the nice ones. Here, the japanese service staff are surprisingly cold and unwelcoming. They gave us the impression that they do not like western tourists. As I mentioned earlier, we pre--paid for the kaiseki breakfast and dinners. All but one (dinner on the second night) were huge disappointments. We should've just eaten in town, even with the inconvenience. The Japanese-style rooms are subjective. I would never do it again. The tatami beds are just too hard on my back. The onsen is nice. We tried all of them and found the ones outside (shared) were just too hot for us. I guess this is the only redeeming feature of this hotel, but you can also find a better hotel option in town (Hirayu Onsen) where you can walk to many restaurants and the bus station."

"Amazing hotel and amazing staff. The bell desk was so helpful in shipping our skis. Kept on coming back to this hotel. "

"Staff were courteous. Bed and especially pillows were not comfortable. Pillow felt like I rested my head on a backpack full of books although I think they advertised that you could ask for different pillows. Window shade did not do a good job of blocking out light from train station. Room was clean. Overall I thought it was overpriced compared to what I paid for other hotels in Japan."