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"We paid for ocean view but they put us on floor 2. You definitely don’t have a view from there though. Be sure to ask for floor 4 or 5. Out toilet broke on the night and they did try to fix it. Was not repaired till next morning. That was good but they might have offered us a different room since the toilet did not work all night long. Not terrible but I think they should have offered. The hotel was not that busy. Besides the toilet problem it was a very nice stay. "

"Clean room, staff very friendly"

"Nice pretty room and kind staff Taxi arrangement is available Old town small roads are fun to walk The harbor is close"

"All staff were great. It is a beautiful hotel - extremely well constructed and expertly finished (been open for less than one year). The restaurant meals were superb - we were booked in for 2 nights and had both dinners there. Breakfast was equally good. Had a somewhat challenging issue with the room heat - even with that, I would not diminish the excellent rating for this hotel. Definitely recommend highly. "

"The SanSal hotel is a wonderful place to stay. Extremely friendly and helpful staff, amazing breakfast, awsome views over the city and harbor and very nicely appointed rooms."

"Clean "

"Great location, clean room, friendly staff, great breakfast. Special mention to Manuel the restaurant supervisor who was very courteous and helpful. Will stay here again."

"Our go-to hotel for stays in Chania; well maintained hotel with comfortable clean rooms, friendly staff and an excellent breakfast service with eggs etc cooked to order as well as an excellent cold buffet selection. "

"Honestly one of the worst hotel I’ve been to. The room for 3 was clearly for 2, with the 3rd person supposed to either sleep on the sofa that’s not a sofa bed, or in a tiny that’d barely fit a teenager. The staff is nice but the owner, an old lady, is the rudest person I’ve met. I asked for Tabasco and she literally told me to go and buy it myself. The breakfast is terrible, we stopped having it after 3 days because we couldn’t see it anymore. The “pool” is at best a bath tub. This is NOT a 5*, at best, best, 3*. You should avoid "