Skip to Main Content.
List your propertySupportTrips
Member discount illustration

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Sign in
Learn about Expedia Rewards
Feedback

Minoa Palace Resort

5.0 star property
Luxury hotel on the beach, with 4 outdoor pools

Choose dates to view prices

Photo gallery for Minoa Palace Resort

Sundeck
Imperial Double Side Sea View
Imperial Double Waterfront | Living area
Food and drink
Imperial Double Private Pool | View from room
On Platanias Beach, Minoa Palace Resort & Spa offers a tranquil retreat. Enjoy yoga classes at the gym, unwind with a beachfront dining experience and Italian cuisine at one of the 4 on-site restaurants, or indulge in hydrotherapy and aromatherapy treatments at the spa.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Spa
  • Parking included
The current price is AU$439
includes taxes & fees
26 Sept - 27 Sept
Free daily buffet breakfast

On the beach

This hotel is located on the waterfront and on the beach. Take advantage of the beach loungers, beach umbrellas, and beach towels. Experience the magic of beachfront dining with a memorable meal at the restaurant. Chill out at the beach bar and savour a delicious apertif. Popular nearby activities worth checking out include snorkelling and parasailing.

On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
What guests liked about the beach

The beach was well kept and within walking distance, offering a wonderful and enjoyable experience.

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Bungalow Suite Private Pool

Bungalow Suite Private Pool

Bungalow Suite Private Pool

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
LCD TV
Separate bedroom
Designer toiletries
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Imperial 2 Bedroom Suite Waterfront

Imperial 2 Bedroom Suite Waterfront

Imperial 2 Bedroom Suite Waterfront

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
  • 105 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 3 Queen Beds and 1 Twin Sofa Bed

View all photos for Bungalow Double

1 bedroom, minibar, in-room safe, individually decorated

Bungalow Double

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
  • 29 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Imperial Double Waterfront

Imperial Double Waterfront | Living area

Imperial Double Waterfront

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Executive Suite

Executive Suite | Living area

Executive Suite

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Bungalow Family Suite

Bungalow Family Suite

Bungalow Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
LCD TV
2 bedrooms
Sofa bed
  • 45 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Imperial Suite Private Pool Waterfront

1 bedroom, minibar, in-room safe, individually decorated

Imperial Suite Private Pool Waterfront

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
LCD TV
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Imperial Double Private Pool Waterfront

Imperial Double Private Pool Waterfront

Imperial Double Private Pool Waterfront

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
LCD TV
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Imperial Double

Imperial Double

Imperial Double

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Double Pool View

1 bedroom, minibar, in-room safe, individually decorated

Double Pool View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Imperial Double Side Sea View

Imperial Double Side Sea View

Imperial Double Side Sea View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
  • 32 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Bungalow Double Private Pool

Bungalow Double Private Pool

Bungalow Double Private Pool

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
  • 27 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Double Inland View

1 bedroom, minibar, in-room safe, individually decorated

Double Inland View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
  • 27 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Imperial Double Private Pool

1 bedroom, minibar, in-room safe, individually decorated

Imperial Double Private Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cots/infant beds
LCD TV
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Platanias, Minoa Palace Resort is connected to the convention centre. Old Venetian Harbor and Port of Souda are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Agia Marina Beach and Kalamaki Beach. Golfland and Limnoupolis Water Park are also worth visiting. Discover the area's water adventures with scuba diving, snorkelling and waterskiing nearby, or enjoy the great outdoors with hiking/biking trails.
Visit our Platanias travel guideOpens in a new window
Map
Palea Ethniki Odos Kissamou Chanion, Agias Marinas, Platanias, Crete Island, 730 14

What's nearby

  • Platanias Beach - 2 min walk - 0.2 km
  • Platanias Square - 15 min walk - 1.3 km
  • Agia Marina Beach - 3 min drive - 3.1 km
  • Stalos Beach - 4 min drive - 4.6 km
  • Nea Chora Beach - 12 min drive - 12.9 km

Getting around

  • Chania (CHQ-Ioannis Daskalogiannis) - 38 min drive

Restaurants

  • ‪Mirai Japanese Cuisine And Sushi - ‬15 min walk
  • ‪Τσιγκέλια (Tsigkelia) - ‬6 min walk
  • ‪Neromylos - ‬8 min walk
  • ‪Cafe Nero - ‬7 min walk
  • ‪Η Δροσιά - ‬7 min walk

About this property

Minoa Palace Resort

Luxury eco-certified hotel near Agia Marina Beach
You can look forward to a free breakfast buffet, 2 poolside bars and a swim-up bar at Minoa Palace Resort. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining and a beach bar. Treat yourself to hydrotherapy, a body treatment or aromatherapy at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Italian cuisine. Yoga classes are offered at the gym; other things to do include volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as a corner/local shop and a terrace.
Other perks include:
  • 4 outdoor pools and an indoor pool, along with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Bike hire, an outdoor tennis court and a bus station shuttle
  • Babysitting (surcharge), tennis lessons on-site and massage treatment rooms
  • Guest reviews say great things about the helpful staff
Room features
All 254 individually furnished rooms offer comforts, such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and separate sitting areas.
More conveniences in all rooms include:
  • Designer toiletries, showers and hairdryers
  • LCD TVs with cable channels
  • Furnished balconies or patios, wardrobes/cupboards and separate sitting areas

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Bus station shuttle (surcharge)
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 poolside bars
  • 4 coffee shops/cafes
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Elia
  • Galazio
  • Ta Nissia
  • Thalassa

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 2002
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 1042Κ015A0010001

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Minoa Palace
Minoa Palace Platanias
Minoa Palace Resort
Minoa Palace Resort Platanias
Minoa Resort
Minoa Palace Hotel Platanias
Minoa Palace Resort & Spa Platanias, Crete - Chania
Minoa Palace Resort And Spa
Minoa Palace Resort Spa
Minoa Palace Resort Hotel
Minoa Palace Resort Platanias
Minoa Palace Resort Hotel Platanias

Frequently asked questions

Does Minoa Palace Resort have a pool?

Yes, this property has an indoor pool, 4 outdoor pools and a children's pool.

How much does it cost to stay at Minoa Palace Resort?

As of 31 Aug 2025, prices found for a 1-night stay for 2 adults at Minoa Palace Resort on 26 Sept 2025 start from AU$411.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Minoa Palace Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Minoa Palace Resort?

Self-parking is free at this property.

What time is check-in at Minoa Palace Resort?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Minoa Palace Resort?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Minoa Palace Resort located?

Located in Platanias, this beachfront hotel is connected to the convention centre, 0.2 mi (0.3 km) from Platanias Beach and 1.4 mi (2.2 km) from Agia Marina Beach. Golfland and Platanias Square are also within 15 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Minoa Palace Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 303 out of 409 reviews
Rating 8 - Good. 85 out of 409 reviews
Rating 6 - Okay. 15 out of 409 reviews
Rating 4 - Poor. 6 out of 409 reviews
Rating 2 - Terrible. 0 out of 409 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nazia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety of pools and seafront. A very beautiful resort that’s perfect for families. We had beautiful 7 days of heaven here
Stayed 6 nights in Aug 2025

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food options at the property, beautiful resort amenities, accomodating and lovely staff. Perfect for young families. A truely memorable experience will definitely be back.
Stayed 7 nights in Aug 2025

10/10 Excellent

Pekka Juhani

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds,
Stayed 7 nights in Jul 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful setting, well appointed rooms, attentive staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Alissia

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff! Family friendly & very clean!
Stayed 9 nights in Jun 2025

10/10 Excellent

Avni

Liked: Cleanliness, amenities, property conditions & facilities
If you are looking for a beautiful, clean, great food, spectacular place then look no further this is it. The best place in Platania. Beautifully decorated spacious clean rooms, polite and attentive staff all over. We had an amazing time at Minoa Palace.
Stayed 7 nights in Jun 2025

10/10 Excellent

Esti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious, the buffet breakfast delicious and the staff was very friendly. However, our key didn't work. I had to go to the lobby 7 times for this, which was a hassle. Also, in a 5 star resort there should be some things for kids to play with in the pool and more pampering amenities in the room, beside the obligatory shower cap. Also, a free shuttle to Chania would have been a big advantage.
Stayed 8 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional in every way.
Stayed 4 nights in May 2025

4/10 Poor

Christos

Liked: Amenities
Not transparent to the clients about the beach arrangements.
Stayed 7 nights in Jun 2025

10/10 Excellent

Nancy paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Stay – Clean, Comfortable, and Relaxing

I stayed at this hotel for 4 days and had a fantastic experience. The service was excellent—staff were friendly, helpful, and always attentive. The hotel and room were spotless, very clean and comfortable. The facilities were great, and the spa service was also very good. I especially appreciated the multiple swimming pools with plenty of space to relax and enjoy. I highly recommend this hotel and would definitely stay here again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Begona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and dinning options, friendly staff and great hotel, pools and gardens.
Stayed 10 nights in Oct 2024

10/10 Excellent

Sabet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fancy hotel Strongly recommend
Stayed 1 night in Oct 2024

10/10 Excellent

Hiam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel!

Such an awesome place! Friendly staff, clean room...close to the beach and the town center...great restaurants and bars on the hotel premises...
Stayed 3 nights in Jul 2024

10/10 Excellent

Liliana Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the staff really nice and helpful. The food options were incredible. Everything was wonderful.
Stayed 7 nights in Aug 2024

10/10 Excellent

Jürgen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and competent staff, nice pool area, relaxed atmosphere, excellent location, spacy rooms with superb service, cultured hotel guests
Stayed 8 nights in Aug 2024

10/10 Excellent

Katerina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minoa Palace was the perfect accommodation for us. The staff were very helpful and accommodating, they are the best part of the hotel. The rooms are spacious, breakfast was great and the pool area was big and comfortable.
Stayed 7 nights in Jun 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful with anything we needed. The property is stunning. Would stay again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay! Staff is super friendly, facilities are great, and food/drinks excellent. Both dinner a la carte and buffet are super high in quality and perfect value for money.
Stayed 4 nights in Jun 2024

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The beach is wonderful and the food is really delicious and varied. We didn't get bored of the buffet and the al a carte menu was outstanding. We can't wait to come back!
Stayed 4 nights in May 2024

10/10 Excellent

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, beautiful hotel, staff & service very good Thank you for a great holiday
Stayed 10 nights in Jul 2023

10/10 Excellent

Said

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 10 nights in Sep 2022

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with warm attentive staff.
Stayed 4 nights in Aug 2023

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly friendly and helpful. A wonderfully easy, carefree holiday with a touch of luxury. I can highly recommend the hotel.
Stayed 7 nights in Jun 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay on the sea shore Very quiet On the beach breakfast - friendly and efficient staff - safe swimming for kids
Stayed 5 nights in Oct 2023

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend