2/10 Terrible
DORIANA
Travelled with family and small children
11 Oct 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely bad experience! We had to cancel our trip to Grand Gennadi at Rhodes after the fires this August and last minute booked this hotel in Crete advertised as a 4 star hotel.
The morning we arrived we used the lobby washrooms and they were worse/dirtier than the type of washrooms you use at the beach. We visited the breakfast buffet and everything was messy, Nutella on the buffet tables spread everywhere with flies all over. Extremely noisy and crowded like an IKEA food court. This is definitely not a 4 star experience.
We haven't had the chance to check in and get to our room since we were at the hotel at 8:30 am and contacted Expedia to get a refund since we were travelling along with our 2 kids and didn't want to waste our vacation altogether. We were reassured by the agent that the hotel manager will make an exception and we were on the phone for 5-6 hours on hold until 2 pm. They said worst case they would charge us for one night fees but instead they fully charged us the full amount and they let us know about this the next day. We had to leave the island because of our son getting sick, probably because of the hotel washroom and we were charged a full 7 nights accommodation package. Absolutely unacceptable for a 4 star hotel. I would greatly appreciate a full refund even though no one reached out to us all this time.
DORIANA
Stayed 7 nights in Aug 2023