Staircase

Reviews of Malmaison Manchester

4 out of 5
Malmaison Manchester
1-3 Piccadilly, Manchester, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1002 reviews" "
Rating 8 - Good. 245 out of 1002 reviews" "
Rating 6 - Okay. 120 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fast check-in. Rooms very clean. Expensive bar snack & wine!
Stayed 1 night in May 2024

6/10 Okay

William

Travelled with partner
No bedside table on my side of the bed which was annoying. Girl on check-in desk didn’t point out that we needed to use the card in the lift. Other than those gripes the hotel room is clean and quiet however the lobby is very noisy due to the adjoining bar. The bathroom decor was first class but the room decor was pretty garish and not to my taste. This wouldn’t be my first choice to stay again in this area.
Stayed 1 night in May 2024
Response from Team Mal x on 16 May 2024
Thank you for taking the time to leave your feedback. We are pleased that you found the hotel to be clean and quiet. We are however sorry that the décor of your room was not to your taste. We will feed this back to our design teams. Many thanks,

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again
Stayed 1 night in May 2024
Response from Team Mal x on 14 May 2024
Thank you for rating us so highly Ben. We are delighted that you had an enjoyable stay with us, and we look forward to welcoming you back again very soon

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a great hotel. The location is perfect for accessing public transport. We've stayed here before so knew what to expect. We didn't use the restaurant this time, but it looked and smelt very good. Our room this time was lovely, good size, tastefully decorated and had everything we could have wanted. The only negative is the lack of staff of an evening at the bar. On both nights we were ignored for 5 minutes, other people were getting quite frustrated too. Lots of dirty glasses on tables which does not look great, another pair of hands to help collect glasses, and wait on tables would be a great addition 😀
Stayed 2 nights in May 2024
Response from Team Mal x on 14 May 2024
Thank you so much for leaving your feedback Joanne. We are pleased that you found your room to be a good size and well decorated. We are however sorry that the service in the bar was lacking, thank you for bringing this to our attention we will raise this with our bar team. We do hope to welcome you back to Mal Manchester again soon

6/10 Okay

David

Stayed 1 night in Apr 2024
Response from Team Mal x on 20 May 2024
Thank you for taking the time to leave your feedback David. We are sorry that your stay could have gone better. We will review this with our teams. Kind regards,

6/10 Okay

John

Travelled with family
Liked: Cleanliness
Tv in first room was broken, we were moved room fairly swiftly. Noise at the rear to the hotel as bins were being cleared at night. Rooms and corridors were very dark (due to the style) not my cup of tea. Room was so dark I count see the phone to phone reception about the broken tv. Handwash positioned over the toilet roll (which was poorly positioned anyway) which meant the toilet roll got soaked when you washed your hands. Took ages to be seated for breakfast even though they were not especially busy. Not exactly friendly restaurant staff either. Took ages to order hot breakfast which did come very quickly meaning it just sits under a hot plate in the kitchen when it could be placed out buffet style. Not a huge choice of continental items. Lots of tables not cleared. Overall Didn’t feel like an upmarket stay unfortunately.
Stayed 1 night in Apr 2024
Response from Team Mal x on 30 Apr 2024
Thank you for taking the time to leave your feedback John. We are sorry to read this, as this is not the experience that we would wish you to have with us. Please be assured, we will review this with our teams, and action accordingly. Many thanks,

10/10 Excellent

M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Malamaison is ideally situated for mainline train, bus and Metro links. As well as the hotel restaurant, there is a range of dining opportunities close by. Shopping is within easy walking distance. Staff are welcoming and accommodating.
Stayed 1 night in Apr 2024
Response from Team Mal x on 15 Apr 2024
Thank you for your lovely feedback M. We are pleased you found us to be in a convenient location and found our teams to be welcoming and accommodating. We do hope to welcome you back to Mal Manchester again very soon

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Team Mal x on 9 Apr 2024
Thank you for rating your visit highly Penny. We are delighted you enjoyed your stay with us, and hope to see you back at Mal Manchester again very soon

10/10 Excellent

Dawn Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location. Staff extremely helpful & courteous.
Stayed 1 night in Mar 2024
Response from Team Mal x on 2 Apr 2024
Thank you so much Dawn Louise, we are delighted you found us to be in a convenient location and found our team to be helpful and courteous. We do hope to welcome you back to Mal Manchester again soon

10/10 Excellent

John, Milton Keynes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Team Mal x on 2 Apr 2024
Thank you John, we are pleased that you found us to be in a convenient location and enjoyed your stay with us. We hope to welcome you back again soon

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Team Mal x on 25 Mar 2024
Thank you for rating your stay with us so highly Luke. We are pleased that you had an enjoyable experience with us, and hope to welcome you back again soon

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Mal x on 25 Mar 2024
Thank you so much for rating us highly Clare, we are delighted you had a great stay with us, and hope to welcome you back again soon

8/10 Good

Nedge

Stayed 1 night in Mar 2024
Response from Team Mal x on 11 Apr 2024
Thank you for taking the time to leave your feedback Nedge. We are very sorry that you did not have an enjoyable experience with us. We will review this with our teams. Many thanks,

4/10 Poor

Scott

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Service was terrible. Bill was wrong. Decor is questionable. Gym is tiny and no atmosphere. Just some dumbells, a bench, a bike and a couple of running machines. Steak was OK. Breakfast was nice.
Response from Team Mal x on 19 Mar 2024
We are sorry to read this Scott, as this is not the experience that we would wish you to have with us. Please be assured we will look into this and action accordingly.

10/10 Excellent

Stuart, Broughton, Milton Keynes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great room and breakfast in this hotel is esential
Stayed 2 nights in Mar 2024
Response from Team Mal x on 19 Mar 2024
Thank you for the lovely feedback Stuart, we are pleased that you enjoyed your room and breakfast with us. We hope to welcome you back again real soon

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Mal x on 19 Mar 2024
We are very sorry that you did not have an enjoyable stay with us Joseph, we will look into this with our teams for review

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, strange decor, in good location for visiting NQ an Manchester city centre
Stayed 1 night in Mar 2024
Response from Team Mal x on 9 Mar 2024
Thank you for your feedback Peter, we are pleased you found us to be in a convenient location and enjoyed your stay. Sorry you did not like the décor!

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfy hotel room, great coffee.
Stayed 1 night in Feb 2024
Response from Team Mal x on 26 Feb 2024
Thank you so much Karen, we are pleased that you enjoyed your time with us, and found your room to be comfortable and enjoyed the coffee. We hope to see you back at Mal Manchester again soon

10/10 Excellent

ANTHONY

Business traveller
All good
Stayed 1 night in Feb 2024
Response from Team Mal x on 23 Feb 2024
Thank you for rating your stay with us highly Anthony, we hope to welcome you back to Mal Manchester again soon

10/10 Excellent

Samirah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team Mal x on 22 Feb 2024
Thank you so much for rating your stay with us so highly Samirah, we are pleased that you had an enjoyable evening, and hope to welcome you back to Mal Manchester again very soon

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Team Mal x on 21 Feb 2024
Thank you so much for rating us highly Natalie, we are pleased that you had an enjoyable experience, and hope to see you back at Mal Manchester again soon

10/10 Excellent

Ella

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Team Mal x on 21 Feb 2024
Thank you for rating your visit highly Ella, we are delighted that you had an enjoyable time with us, and hope to welcome you back again soon

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic as always
Stayed 1 night in Feb 2024
Response from Team Mal x on 21 Feb 2024
Thank you David, we look forward to seeing you again very soon

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to piccadilly train station. Room was large, spacious and very clean. Staff were very helpful.
Stayed 1 night in Feb 2024
Response from Team Mal x on 21 Feb 2024
Thank you so much for your lovely comments Bethany, we are delighted that you had an enjoyable experience, and hope to welcome you back again soon

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel & beautiful interiors
Superb location-wonderful welcome & beautiful room. Will definitely return to this gem of a hotel.
Stayed 1 night in Feb 2024
Response from Team Mal x on 16 Feb 2024
Thank you so much for your lovely feedback Louisa. we are delighted that you enjoyed the décor of your room and found us to be in a convenient location, and we look forward to welcoming you back again real soon

4/10 Poor

Rose

Liked: Staff & service
Disliked: Property conditions & facilities
Not impressed and let down
Lack of really want by any of the staff to serve. The room had broken lights and when telling the front desk at check the individual couldn’t care less about the information being passed on.
Stayed 1 night in Feb 2024
Response from Team Mal x on 16 Feb 2024
Thank you for taking the time to leave your feedback Rose, we are sorry that you felt the team did not appropriately address your concerns, and that there was maintenance issues with your room. We will raise these concerns with the teams and action accordingly

8/10 Good

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Check-in was quick and efficient. Staff v pleasant. Ate in restaurant and enjoyed our meal and good service
Stayed 1 night in Feb 2024
Response from Team Mal x on 16 Feb 2024
Thank you Bertha, we are pleased that you had an enjoyable experience, and found our team to be pleasant and had an enjoyable meal. We hope to welcome you back to Mal Manchester again soon

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Team Mal x on 16 Feb 2024
Thank you for your positive feedback Tracy, we are pleased you had an enjoyable stay, and wish to welcome you back next time you are in Manchester

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Team Mal x on 16 Feb 2024
Thank you for rating your stay with us highly Sally, we are pleased that you had an enjoyable experience, and hope to welcome you back to Mal Manchester again very soon

10/10 Excellent

Karen

Stayed 1 night in Feb 2024
Response from Team Mal x on 7 Feb 2024
Thank you so much for rating your stay with us so highly Karen. We are delighted you had an enjoyable stay with us, and hope to see you back at Mal Manchester again very soon

10/10 Excellent

Derick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walkable
sually stay here as it is very close to Manchester Picadilly Train station. Train strikes pushed me to drive, and I was suprised at the availability and cost effectiveness of the parking within minutes walking. For some this may be troublesome, but as a single business traveller no problem. And as ever the room was excellent and the bar staff attentive (the 2/3 pint thing is a bit unusually though).
Stayed 1 night in Feb 2024
Response from Team Mal x on 6 Feb 2024
Thank you for your continued loyalty Derick, we are delighted that you continue to stay with us for your visits to Manchester, and enjoyed your room and time at the bar, we look forward to seeing you again very soon

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars
Stayed 1 night in Jan 2024
Response from Team Mal x on 6 Feb 2024
Thank you for your feedback Daniel, we are pleased that you had an enjoyable stay with us, and hope to welcome you back to Mal Manchester again soon

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never had a bad stay at Malmaison. Big rooms, always clean. Staff always friendly and helpful. My go to hotel when stopping In Manchester.
Stayed 2 nights in Feb 2024
Response from Team Mal x on 6 Feb 2024
Thank you for your lovely feedback Luke, we are pleased that you had another enjoyable and comfortable stay with us. and hope to welcome you back to Mal Manchester Piccadilly again very soon

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointing breakfast, not just the food
It’s very well located. Don’t bother to either get the Delux club room or pay for breakfast- overcooked sausages and tasteless black pudding. Coffee wasn’t good either. The delis is not different than a double but the price is. Usually love Malmaison hotels… not this one. Staff was friendly, bar staff and reception were lovely but the host at the restaurant didn’t seem to me like he was in the mood for working the morning breakfast shift.
Stayed 1 night in Jan 2024
Response from Team Mal x on 1 Feb 2024
Thank you for taking the time to leave your feedback. We are sorry that you did not enjoy your breakfast experience with us, and will pass this onto our teams for review-thank you for bringing this to our attention

10/10 Excellent

andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Mal x on 1 Feb 2024
Thank you for rating your stay with us highly Andy. We are pleased that you had an enjoyable stay with us, and hope to see you back again soon

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff.
Excellent stay again. Reception staff checked us in one hour early and were very friendly. Room was clean and modern. Breakfast was great. No rushing and food was very nice. Highly recommend this hotel. Staff are lovely. Rooks are lovely and clean. Breakfast was great. A great stay again
Stayed 1 night in Jan 2024
Response from Team Mal x on 1 Feb 2024
Thank you so much for the lovely comments Patricia, we are delighted that you enjoyed your stay with us, it means a lot to our teams to see this feedback. Thank you for your continued loyalty, and we look forward to welcoming you back again very soon

10/10 Excellent

Douglas

Stayed 1 night in Jan 2024
Response from Team Mal x on 31 Jan 2024
Thank you so much for rating your stay with us highly Douglas, we hope to welcome you back to Mal Manchester again very soon

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Mal x on 31 Jan 2024
Thank you for taking the time to leave your feedback Sandra, we are pleased that you had an enjoyable stay, and hope to welcome you back again soon

10/10 Excellent

Paula

Stayed 1 night in Jan 2024
Response from Team Mal x on 21 Mar 2024
Thank you for rating us highly Paula, we hope to welcome you back to Mal Manchester again soon

8/10 Good

Diane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a well located hotel
I booked one of the suites and was given a newly refurbished one which was fabulous. Comfortable bed, big TVs, Great to have a separate shower as well as a bath We ate in the restaurant. The bar had a good buzz and the service was spot on.
Stayed 2 nights in Jan 2024
Response from Team Mal x on 26 Jan 2024
Thank you for your lovely feedback Diane, we are pleased you enjoyed our newly upgraded corner suite, and enjoyed the atmosphere in our bar. We hope to welcome you back to Mal Manchester again soon

10/10 Excellent

Emma

Stayed 1 night in Jan 2024
Response from Team Mal x on 25 Jan 2024
Thank you for rating us so highly Emma, we are delighted that you enjoyed your stay with us at Mal Manchester Piccadilly, and hope to welcome you back again soon

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Mal x on 25 Jan 2024
Thank you for rating your stay with us highly Alex, we hope to see you back at Mal Manchester Piccadilly again soon

8/10 Good

Liz

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful and evening meal delicious, service at breakfast was slow but staff were friendly
Stayed 1 night in Jan 2024
Response from Team Mal x on 21 Jan 2024
Thank you for rating your visit to Mal Manchester Piccadilly highly Liz, we are pleased that you enjoyed your room and evening meal. We are sorry breakfast service was slow, we will raise this with our teams. We hope to see you back again soon

10/10 Excellent

Stuart, Broughton, Milton Keynes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Mal x on 19 Jan 2024
Thank you for taking the time to leave your feedback Stuart, we are pleased you had a positive experience and we hope to welcome you back to Mal Manchester again very soon

2/10 Terrible

MARCEL

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Freezing cold and terrible service
The room was absolutely freezing even with the heating panel turned to 27 degrees (the maximum). I changed rooms once with the same result. The hotel moved me to an adjacent room and the heating issue was exactly the same
Stayed 1 night in Jan 2024
Response from Team Mal x on 18 Jan 2024
Marcel, we are very sorry to read this, as this is not the experience that we would wish you to have with us. Please be assured we will look into this with our teams and action accordingly. Kind regards,

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and atmosphere are great, and hotel is perfectly located near the station.
Stayed 1 night in Jan 2024
Response from Team Mal x on 16 Jan 2024
Thank you Grant, we are pleased that you enjoyed your stay with us and found our team to be welcoming. We really hope to see you back at Mal Manchester Piccadilly again real soon

10/10 Excellent

jamie

Stayed 1 night in Jan 2024
Response from Team Mal x on 16 Jan 2024
Thank you for rating us so highly Jamie, we hope to welcome you back to Mal Manchester Piccadilly again soon

10/10 Excellent

Susan

Stayed 2 nights in Dec 2023
Response from Team Mal x on 16 Jan 2024
Thank you for rating us highly Susan, we are pleased you had an enjoyable stay with us and hope to welcome you back again soon

10/10 Excellent

Estelle Margaret

Stayed 1 night in Jan 2024
Response from Team Mal x on 31 Jan 2024
Thank you for rating your stay with us so highly Estelle Margaret, we very much hope to welcome you back to Mal Manchester again very soon

8/10 Good

Kully

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab Solo Stay
Great service and the staff at the wellness centre were wonderful.
Stayed 1 night in Jan 2024
Response from Team Mal x on 9 Jan 2024
Thank you for your lovely feedback Kully, we are especially pleased that you enjoyed your spa experience. We hope to welcome you back again soon