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"The property is tired but the overall experience makes up for that. A wonderful break away"

"The housekeeping manager Eseta was not good. She didn't want to take any complaints about cleaning the room. The room smelled really bad, the stove was not working, and we had to go to a different room to cook food. Staff were very arrogant and full of lies and there talking tone was very high they informed us guest will do there own cleaning and bedding themselves they won't change bedding until u asked them my rating will 1 out of 10 very bad experience please read there guide lines before taking there rooms or else they will come up with there rule book if guest complain 1 star is. For the lady on checkout "

"We had a great stay "

"Beach lounge chairs need to be replaced. Cushions of seating in restaurants need to be cleaned or replaced. Very stained. Overall a great place with an amazing staff."

"The staff were amazing. So welcoming and friendly that they made us feel at home."

"Staff are amazing, however, we had quite a lot of issues with our room which was frustrating. Firstly, the door was broken. The staff had to replace the entire lock system the following day, which meant a night/day with easy access to the room. Secondly, the air conditioning was broken and the engineer was on site regularly to try and fix it. Eventually they refunded one night accommodation because the air conditioner couldn’t be fixed in one of the three bedrooms (and boy oh boy was it hot and unusable). Thirdly, the air conditioner in another bedroom overflowed and leaked water everywhere. Despite all of this, we loved the place and had a great time. Beautiful staff and a gorgeous place with great food, pools and drinks. Would go back!"

"Excellent accomodating staff, very friendly. Rooms were very clean and beautiful. Would highly recommend the Sofitel Resort and Spa. "

"I have stayed at Sheraton Tokoriki three times over the years and have always loved it, which made this most recent stay particularly disappointing. In the past, the service has been a standout feature of the resort. Staff would usually know you by name within a day or two and service felt attentive and warm. Unfortunately, this visit felt completely different. Service throughout the resort was consistently slow and inattentive. For example, we waited around 1.5 hours for a simple coffee to arrive, and long waits for service in the restaurants were common. Food and drinks were not offered poolside, which is unusual for a resort of this standard. On several occasions we found ourselves standing and waiting while staff finished their own conversations before acknowledging us, and when service did come it often felt as though we were inconveniencing them. There were also issues with the food and beverage offering. Some menu items did not match their descriptions and overall the pricing felt very high relative to the quality delivered. More broadly, there seemed to be an underlying staff morale issue. The atmosphere suggested that staff were unhappy, which unfortunately translated into noticeably poor customer service. We did raise these concerns with management during our stay, however no real solutions were offered. This is a beautiful resort in an incredible location, which is why it’s so disappointing to write this review. Based on our previous stays, Sheraton Tokoriki "

"Very convenient to Port Denarau. Everything you need to be away from home and feel like you’re home."