2 outdoor pools, pool umbrellas, pool loungers
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Reviews of Plazamar Serenity Resort

3 out of 5
Plazamar Serenity Resort
Avenida Golf 4, Santa Ponsa, Calvia, Mallorca

Reviews

7.8

Good

Rating 10 - Excellent. 69 out of 268 reviews" "
Rating 8 - Good. 116 out of 268 reviews" "
Rating 6 - Okay. 55 out of 268 reviews" "
Rating 4 - Poor. 24 out of 268 reviews" "
Rating 2 - Terrible. 4 out of 268 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kieran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Hotel was clean, nice looking and good food. Lifeguard very attentive and it only 10mins from beautiful beach and town centre.
Stayed 12 nights in Oct 2023

8/10 Good

Emily

Would return very nice place and staff
Stayed 5 nights in Sep 2023

6/10 Okay

Clare

Liked: Cleanliness
Stayed 7 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant family holiday.
Great stay kids loved it all inclusive food beautiful didnt make much use of snack bar with food on so often, stayed across the road last year again was brilliant think entertainment was better in Julandia made made more use of snack bar and not so much of the all inclusive dinning as you had to cross the road... I think it would be a better idea to allow guests to go between 2 hotels as there is more pool space where pool place is much more limited in plazamar. Both two lovely hotels, with lovely staff
Stayed 8 nights in Jun 2023

10/10 Excellent

Roisin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plazamar
Our stay was extremely enjoyable, the staff and in particular Max were very friendly and helpful. The rooms were basic but did the job and were regularly cleaned with new towels, toilet rolls etc provided. The food and drinks were superb and would recommend to anyone planning on staying to go all inclusive. The location was fine, around a 5 minute walk to the beach and 10 minutes to Daniels Corner
Stayed 8 nights in Jun 2023

10/10 Excellent

K

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Santa Ponsa
Great studios which are spacious and have all the amenities you would need. Beautiful pool area, with slides and lifeguard so very safe. Reception staff are friendly and very helpful and all areas are very clean and well maintained.
Stayed 4 nights in Apr 2023

2/10 Terrible

Tony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Zimmer ist ungemütlich, die Betten sind NUR EINZEL BETTEN, also für Paare ist es überhaupt nicht geeignet, Als ich der Mitarbeiter an der Rezeption nach andere Zimmer gefragt habe , sagte er das wäre das letztes was er hat, das gleiche hat er die nächsten auch erzählt Housekeeping nur alle 2 Tage, kein Shampoo im Zimmer, keine neue Handtücher
Stayed 3 nights in Apr 2023

4/10 Poor

mark

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated and very noisy could hear every sound from next door and out side the room would definitely not recommend tis hotel
Stayed 6 nights in Oct 2022

10/10 Excellent

Aleksandar

Stayed 7 nights in Aug 2022

6/10 Okay

Peter

Travelled with family
Liked: Staff & service
Disliked: Amenities
Staff was friendly but housekeeping was sloppy. Perhaps the supervisor/manager was not keeping a close eye on the quality of their efforts. We had 3 in our room but over 7 nights the third bed/couch was only made twice. The "efficiency" was missing plates. We had to ask for toilet paper. Breakfast was good. Lunch was disappointing. We never had dinner there.
Stayed 7 nights in Jul 2022

6/10 Okay

Adrieli

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was extremely kids friendly. Kids club staff incredible and food exceptional. Pool and slides were perfect. Fantastic stay
Stayed 5 nights in Oct 2019

8/10 Good

Rob-Walker, Staffordshire UK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all friendly and willing to help with anything, rooms were basic but clean and useable, they had a pool table and table tennis the staff organised competitions and games for the children. Entertainment was Good for children & Adults, overall, a good place for families.
Stayed 7 nights in Oct 2019

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service
okay for price paid short cheap budget break
For the price we paid you cannot expect luxury.it was clean , 5 min walk to beach . We were self catering kitchen came equipped for prepping basics . Room cleaned daily and towel change . We extended room to 9 pm on dat if checkout for extra 40 euro . The pool isn’t very large and netting placed around it until late in morning restricting use ? There must be a reason for this but it does look unsightly . Beds not enough by far but then again no room to put any more of them so we didn’t use the pool at all . Entertainment ? I saw a bit of a disco in but by about 9 nothing going on at all . We didn’t mind but for those staying on all inc basis it would cause a problem I imagine
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have started in this hotel a few times a year for 4 years!! Entertainment for children and mini club was exceptional this year with both Anton and GIgi the kids were never bored!! Clean hotel and food lovely xxxx
Stayed 5 nights in Jun 2019

8/10 Good

Alden

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home with plenty of fun in the sun
This was our third visit, and it’s improved! The food was excellent, fresh and replenished immediately. The staff were very friendly, efficient and helpful. The entertainment staff are very eager and enthusiastic. The room was immaculate and very comfortable. The facilities are brilliant. The pool was clean, and the bathing area is kept clean and tidy. The location is good, close enough to the shops/restaurants/nightlife but far enough away so not to be noisy. Overall we had a fabulous time and will be re visiting!
Stayed 6 nights in Sep 2018

10/10 Excellent

CHETNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Stay
First resort holiday with young children and the facilities were great. Staff were brilliant and they had activities for the youngsters during the day and evening. Food was delicious and even though we did not go for the all inclusive, dinner buffet was 15 euros for adults and free under 3yrs. Entertainment for all during evening.
Stayed 7 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very good at all.
Rooms noisy and small.... Food substandard and sometimes cold..... Not close to the beach.
Stayed 7 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room very clean. Beds very comfortable
Good overall. Hotel very clean. Facilities very good
Stayed 4 nights in Sep 2018

8/10 Good

Cammy, Fife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel for kids
Nice hotel a short walk from the main town so it was nice and quiet. Where the description says family friendly, it is definitely a family hotel with all entertainment directed only to kids. As a group of 3 22 year olds we felt prejudged when we turned up and were threatened with being evicted before we’d even set foot in our room. We were told no noise at night and no swearing or we would be gone. We were in Santa Ponsa for the reason we wanted a fairly quiet holiday.
Stayed 7 nights in Sep 2018

10/10 Excellent

DonnaT, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family resort 5 minutes to beach and town. Good pools to suit everyone. Staff were all very helpful. Quick check in and help with day trips easily booked at reception.Spotlessly clean apartments. Cleaning staff checked apartment daily and renewed towels and sheets if needed.would definitely return to the Plazamar Serenity.
Stayed 4 nights in Aug 2018

10/10 Excellent

D, Cork

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for families
Nice hotel with good kids pool. Staff are nice also.. Some lovely food places in the town.. We prefer to explore those rather than going all inclusive.
Stayed 7 nights in Aug 2018

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel in a good location
Lovely hotel great food and brilliant kids club staff , the food was lovely , unfortunately a big group of girls and boys checked in 2 days before we were due to leave and were very loud in the evening ha drinking swearing etc had to ring down to reception twice , this is supposed to be a family hotel so dissapointed that they booked big groups into the hotel , still enjoyed our holiday
Stayed 6 nights in Jul 2018

4/10 Poor

Hazel, Scotland

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad management
When our party arrived at reception there were 4 policemen arresting a drunk hotel guest - not the best first impression. We headed up to our room and were disappointed to find only two single beds and a pull out trundle bed which was so uncomfortable you could feel every slat through the thin mattress, there were also only two quilts, from the room description and photographs on the website we were expecting four single beds, I left it until the following morning and went to reception to find out if we could be moved to another room, the receptionists and the head housekeeper stood with their backs to me and my son, ignoring us for a good ten minutes before acknowledging our presence, I told them the problem we had with the beds but they said all the rooms were the same, however the said it would be best to speak to the manager to find out if he could do anything. When the manager arrived, the receptionist explained the situation and he came over to speak to me. Never, could you meet a more arrogant man, he looked my son and I over as I explained my problem and he point blank refused to do anything to resolve it, glaring at us like we were dirt, I felt intimidated and embarrassed and also let down. We had other issues throughout our stay, the shower curtain rail fell off, it was never put back, our sheets were never changed in the week we were there, I had to on two occasions ask for clean towels and toilet paper. I would not recommend this hotel to anyone!
Stayed 7 nights in Jun 2018

8/10 Good

EJG, Bolton, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Had a great stay at the Plazamar, food great, good location. Staff nice and friendly. I would recommend this hotel Direct transfers take 25mins.
Stayed 6 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not what it looks like online
Lovely staff, value for money meals, pleasant pool areas particularly for the children, evening entertainment excellent again particularly for the kids however, we stayed on a ground floor apartment that had a paper thin door between our room and the next which made for an extremely noisy stay, the shower could only be described as a dribble, the shower curtain smelled of urine, maid turnover was poor , floors filthy so I asked for a brush and mob and after cleaning supervisor told me that one of the maids would do it, the maid came and handed me the brush and mop. I would make our beds each day and on doing so, cake across black and brown stains under the mattresses beyond usual wear and tear . Perhaps just an unlucky room.
Stayed 7 nights in Jun 2018

8/10 Good

Laura, ireland

Liked: Staff & service, property conditions & facilities, room comfort
Lovely complex close to beach.
Very disappointed in not being allowed to visit all my extended family staying in sister complex across the street. Was stopped at reception each time even though I explained my situation. Finally the manager was very rude and forced me to leave or he would call police. I was visibly upset but could not even sit on outdoor seat as it was private property. I’m a grandmother not a threat to hotel. It was awful experience. Staff otherwise were lovely. Manager terrible.
Stayed 9 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

inga, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location,friendly staff, amazing shows and avesome kids club
Stayed 7 nights in Apr 2018

10/10 Excellent

Viktorija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

bazza, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early April break
The hotel was obviously recently refurbished as everything was clean and new. The pool was large but cold as I’d expect at this time of year though. We didn’t stay all inclusive but those who did say it was good. We found the kitchen well supplied but the lack of an oven was not good and as you need your room card to keep electricity on you can’t cook stuff if go out. Think it would be really busy in summer though
Stayed 5 nights in Apr 2018

6/10 Okay

Alex, Portsmouth

Liked: Staff & service, property conditions & facilities, room comfort
Family holiday
Nice hotel, good location, about 10 min walk from the beach. Rooms big enough for family :2+1, stuff very nice. Food ok and planty just nothing special. WiFi connection very poor. Quit noisy at night with the entertainment but we stay on ground floor apartment so might be better on higher floors. Overall nice family holiday.
Stayed 5 nights in Sep 2017

10/10 Excellent

RedJuly, Newcastle UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very central
Apartment big enough for myself and 3 adult daughters. Wasn't crowded at all. Everything we needed was included. Washing up liquid, tea towel, cloths etc, shampoo, soap and body wash all complimentary. Safe 20 euros (30 with 10 euro deposit refunded). Air con free. 2 cooking rings, microwave, decent size fridge with ice box. Decent balcony overlooking pool. Loads of loungers but not that much space around pool. Evening buffet meal 15 euros includes free drinks, amazing choice of food and loads of choice for my vegetarian daughters. Hot powerful shower and nice size bathroom all very very clean. Really central for beach, trips, restaurants, cash machines.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well run comfortable hotel
For all-inclusive option the food was very good plenty of choice and variationevery day for evening meals. Room servicing was excellent and all staff were friendly and very keen to please. The only criticism was the coffee it was terrible.
Stayed 4 nights in Sep 2017

8/10 Good

joanne , staffordshire england

Liked: Staff & service, property conditions & facilities, room comfort
Nice small hotel
Nice hotel lovely rooms apart from air conditioning units are on the balcony. They ruin the balcony as you are unable to sit on it in comfort due to the heat it gives off. You can't get sun beds until exactly 09.00 this is too late in the morning as many people like to enjoy the lower temperature of early morning sun, I think 08.00 would be much better. Great position and large supermarket only 10 mins walk
Stayed 14 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and great staff. Nice area plenty to do

6/10 Okay

Leigh, Sunderland

Liked: Cleanliness
Average, average, average
Room clean, nice pool, kids club very poor, three nights out of ten no entertainment! I would not return.
Stayed 10 nights in Jul 2017

6/10 Okay

eddie, kent

studio room
Upon arrival to the Plazamar Apartments we were given the keys to a studio apartment to find 4 x single beds in a line in a rather small room and not as described on the web site, i returned to the reception desk if the apartment was correct and if possible to swap 2 x single beds for a double for me and my wife and my daughter and grandson could have the single beds. I was told by the reception that this was the booked room and no beds could be changed and if i wanted to upgrade i could get the beds required. Due to the small room and 4 x single beds we had to upgrade at a cost of 210 euros. I am a regular customer with Expedia and unhappy with the receptionist unwilling to cooperate with my need for a double bed with-out upgrading to a separate room. Mr Power
Stayed 7 nights in Jul 2017

10/10 Excellent

Jane, L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great staff
Made very welcome and staff cannot do enough for you. Rooms are large and spotless. We were very impressed and will return.
View from our balcony
And view of the pool

8/10 Good

Pauline H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel
This was my second year to this hotel and it did not disappoint. Lovely friendly place to stay and all the staff are hardworking and the hotel is kept immaculate. Value for money, great location and will hopefully be back again next year!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean friendly hotel
Lovely hotel lovely pool lovely staff a bit of an uphill walk from beach and shops but only 5 mins away from everything

4/10 Poor

Reelika

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn't recommend
Didn't get what I booked and paid for. Booked a pool view room but got a view of stinking bins and of course hotel was full to change us. Asked twice for baby cot, didn't receive it. Room very dirty, stains on sheets and long dark hair on the mattresses, blankets and sheets. I had a special sponge for cleaning baby bottles which disappeared after the first night when housekeeping cleaned the room. Couple of days later housekeeping just walks in the room even though the room was locked from inside. WiFi is very poor. The only good thing is the location of the hotel.

10/10 Excellent

Dave, Bournemouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value!
Very nice hotel with a good pool and helpful staff. Close to all you need in Santa Ponds. Very good value for the price we paid for 10 days!

6/10 Okay

Dale, England

Liked: Staff & service
Disliked: Cleanliness
Nice hotel, away from the hustle and bustle.
Nice hotel, ten minute walk from the hustle and bustle of the beach area. Food was nice, of good quality and varied. Entertainment was enjoyable and the staff were friendly and helpful. Cleanliness of the bathroom was a bit iffy and the apartment walls needed a lick of paint. However, it was the end of the season and probably wear and tear. In summary, it was a cheap break, you get what you pay for and we had a great time.

8/10 Good

Bruna, Inverness, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing week in a lovely place
The Plazamar is a great apartment complex with wonderful staff. Only 10 minutes walk to the beautiful beach of Santa Ponsa and close to shops, restaurants etc. All areas of the complex kept clean and the room was spotless and well maintained. Housekeeping service excellent and cleaned daily with fresh towels. Cannot find anything negative to say about the place.

6/10 Okay

Claire

Disliked: Staff & service, property conditions & facilities
As the saying goes... you get what you pay for!
Room was fine,a bit rough round the edges. Self catering so can't comment on the food. Location was good as its close to the beach,shops and restaurants/cafes.

10/10 Excellent

Linda, Derby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Everything exceptional value for money. Lovely spacious clean rooms, fresh towels everyday. Food of good high quality with lots of choices at every meal. Plenty of snacks and drinks available throughout the day. Entertainment for kids and adults. All in all a very good holiday, certainly will recommend and return to this complex.

8/10 Good

susan , north east

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel slides in pool ideal for kids
Nice hotel, slides in pools for kids. Air con that actually works 👍🏻 rooms nice and clean, modern. Food in hotel good, we did not go all lnclucive. Reasonable price. Good entertainment every night. Kids disco & kids club from age 3 up. This is why we booked this hotel. The kids wanted to go to the kids club morning & afternoon. It was very good, t shirt painting, pyj party until 11pm one night. They were even fed free on some occasions. Fully air conditioned room for them to cool down and play. All the kids loved the disco on the night. We were put in sister hotel across the road, first night due to hotel double booking but we were compensated with free meal & drinks. The sister hotel was very good too, amazing pools and slides. Hotel is no more that 10 mins to the beach walking down flat road. All the reasturants are in same area, we had quite a few bad meals, even after going on trip advisor to find good reviews like the Bock steak house, steaks were very poor. We ate at Xalot up the bank on left in town most night because the food was always good, large parties would need to go early or book. Also a favourite was Sakura Asia, fabulous meal and take out sushi one night. In town on leftover first roundabout. Further up that road going up towards Pirates village, you will find a big supermarket. Santa ponsa is stunning, beach is long and wide even in peak time (July/Aug to was not to busy. Many shop & reasturants.