Maitland Hotels, Cape Town

"Hotel building itself is fine - rooms clean and functional. Unfortunately the amenities are not as expected. Firstly, there is no elevator. We had a ton of baggage with us and had to take three trips up the stairs, luckily only to the 2nd floor. Cannot imagine if we were on the 4th floor. As well - we booked this hotel expecting an airport shuttle - when we requested to schedule one, the woman at the front desk informed us they do not offer a shuttle. I showed the Expedia page listing the 24hr shuttle service, but she shrugged and said that was Expedias issue. About half an hour later, we returned to the front desk to find out if we could book at least a taxi, and she said the hotel sub contracts a transit service for 300 Rand flat. It was that or an uber, for a 1.5km drive, so we booked it. At the shuttle the next morning, we learned it was actually 150R per person, we had 4 people (600R). The shuttle driver was kind and understanding, and he cut us a break, but that was not his job to do honestly. Overall, the experience fell short. Again the building and the rooms are perfectly fine. But if you are expecting an elevator, an airport shuttle, or an honest/cooperative front desk service, this is not the hotel for you. "

"Great hotel, perfect in everything!"

"Easy access to waterfront and plenty of shopping and dining options "

"Hotel staffs are attwntive and property location is strategic. Will definatekh stay here again"

"My stay at Holiday Inn was exceptional! The staff was amazing and friendly. The location was centrally located so I was able to get to where I needed to be with ease!"

"Ideal location for V&A waterfront. Great little pool area which is quite sheltered and not too shaded. Room had a mountain view. It was quiet at night and bed very comfortable. Limited choices in the restaurant but reasonably priced. It is all card payment only but tips in currency. Staff friendly. Tea and coffee facilities in the room with the occasional shortbread biscuit. "

"Overall, I was underwhelmed by my stay at this hotel, which is unfortunate because if not for my bad experiences with staff, I would stay here again. The cons: The staff at this hotel discriminates against their guest according to skin color. This is said not on the basis of 1 experience but several. As a young woman traveling alone, I shouldn't expect anything less than decorum from the male staff there and the receptionist. They offer preferential treatment to their white guests and disrespect single traveling women of color and strange because …. The staff are also people of color. Single women take caution at this hotel. I was disrespected twice by the front door staff. The shuttle driver would not let me on the shuttle after letting the white guests on because “I needed my name on the list” yet he had no idea if I was on the list or not. As I tried to get on, he’d dance around me to block me from entering. I was then told by one of them that “the hotel doesn’t let just anyone on the bus”. I was also looked at inappropriately by the doorman. The perks are that you are right next to a majestic beach, the restaurants inside the hotel offer you a beautiful view of the ocean and the sunset, the waiters and chefs and very kind. The food (esp. breakfast) is very good but the cost for breakfast was a rip-off. When I purchased my reservation, I was told breakfast would be $8 or about 120 rands at the time, when I went to breakfast, they charged me $18 or 300 rands instead. "

"They provide free shuttle to go waterfront, so we enjoy shopping and having a fun."

"Rockefeller is nice but I would not recommend it due to the poor location, constantly busy restaurant, unruly guests and lack of cleanliness in some of the facilities. "