Exterior

Reviews of Days Inn by Wyndham Castaic Six Flags Magic Mountain

2 out of 5

Reviews

6.2
Rating 10 - Excellent. 181 out of 1005 reviews" "
Rating 8 - Good. 235 out of 1005 reviews" "
Rating 6 - Okay. 214 out of 1005 reviews" "
Rating 4 - Poor. 177 out of 1005 reviews" "
Rating 2 - Terrible. 198 out of 1005 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Jacuzzi and Pool, very good for a quick stopover as well as cost-effective long stays. It is very close to the freeway and convenience shops. Thanks!
Stayed 1 night in May 2024

10/10 Excellent

Terrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice motel
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Terrie,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our motel to be nice. If you have any further comments or suggestions, please feel free to reach out to us. We appreciate your support and hope to welcome you back in the future.

8/10 Good

Silvestre, Santa Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general it is good not too bad thank you
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Silvestre,We appreciate your feedback and are pleased to hear you had an overall positive experience. Thank you for staying with us.

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Lourdes,Thank you for your kind feedback about our staff! It's wonderful to hear that you had a positive interaction with them during your stay. We strive to provide excellent customer service, and we're thrilled that our team members made a good impression on you. We hope to welcome you back in the future for another pleasant experience.

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and jacuzzi was great
Stayed 4 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Gregory,We are delighted to hear that you enjoyed our pool and jacuzzi during your stay. Your feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Terrie

Liked: Cleanliness, staff & service, property conditions & facilities
love this motel
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Terrie,We are thrilled to hear that you enjoyed your stay with us. Feel free to reach out to our management team with any further feedback or suggestions for improvement. Hope to welcome you back soon for another great experience!

2/10 Terrible

Ann-Marie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures on the website is very misleading, the place was not at all what it appeared online. Most of the items inside were broken or needed replacement . Broken chair, no entry lights, no bulbs in the lamp, no chains for the door, we feel very unsafe and uncomfortable.
Stayed 3 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Ann-Marie, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared for future improvements. We always aim to ensure the safety and comfort of our guests and regret to hear we fell short in your case. Thank you for bringing these concerns to our attention.

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Christina, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly with any specific feedback you may have. We value all guest experiences and aim to continuously improve.

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Matt,Thank you for sharing your feedback with us. We appreciate your comment and will ensure to maintain our high cleanliness standards in the future. Your satisfaction is important to us, and we hope to welcome you back soon.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Adriana,We are delighted to hear that you had a wonderful stay with us! Our team at the hotel looks forward to welcoming you back soon for another fantastic experience.

4/10 Poor

Kim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled really bad of cigarette smoke. The handle to close the curtain was slimy feeling. The lid to the toliet did not fit and hung over where the flush handle was.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Kim, Thank you for sharing your feedback with us. We regret to hear about the concerns you faced during your stay. We aim to provide a comfortable environment for all our guests and will address these matters accordingly to ensure a pleasant experience for future visitors.

6/10 Okay

Doreen

Travelled with family
Liked: Cleanliness, staff & service
Very sketchy area of town. Very noisy guests up and down the stairs late into the night. Did like the floors (no carpet). Rooms were spacious.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Doreen,Thank you for sharing your feedback with us. We are pleased to hear that you appreciated the spacious rooms and the flooring choice in our hotel. Your comments regarding noise disturbances have been noted for our ongoing improvement efforts. We hope you will consider staying with us again in the future.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A Stay with the Barbarians was quite disturbing! Children running amok The Barbarians Screaming at there women and the women screaming back. The women cooking away in there rooms with the doors wide open as their children ran amok outside! The Men sitting in their cars and moving them from place to place in the same parking lot for no apparent reason with children darting throughout the same parking lot putting themselves at risk. Then we get to the room! We were in the same room with a diesel truck which was supposed to be the Heating and air unit. Every time the unit started up it was like a diesel truck starting up. Then we get to the condition of the room itself. The room had probably not been painted in quite some time and the opening in the door jam letting a cool breeze come thru which may not have been a problem except it was 32 degrees outside. This is why we have given this stay a one star only because believe it or not we did have a stay that we gave a "0". If this is the standard for Days Inn then I would suggest you shut your organization down and save the public the annoyance of staying in such places! Best Regards
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Michael, We appreciate you sharing your experience with us. We regret to hear about the disturbances and room conditions encountered during your stay. Your feedback is valuable and will be shared with our team for further review. We strive to provide a comfortable environment for all our guests. Your concerns will be addressed accordingly for overall improvement. Thank you for bringing this to our attention.

10/10 Excellent

Ana Lizeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Ana Lizeth,We are thrilled to hear that you had a wonderful experience during your stay with us. Please do not hesitate to reach out if you have any further inquiries or need assistance. We look forward to welcoming you back soon!

8/10 Good

Jason

Stayed 2 nights in Mar 2024
Response from Manager on 25 Apr 2024
Hello Jason, We appreciate you choosing to stay with us and we hope you had a pleasant experience. If you have any additional comments or suggestions, please feel free to contact us directly. Your feedback is valuable to us.

6/10 Okay

Scott

Travelled with family, Travelled with family and small children
It was a perfectly suitable, cheap place to stay for a day at MM, room was basic but clean. The biggest downsides was the bathtub doesn’t hold water, and the breakfast was only waffles or junk cereal, thankfully there’s a grocery store close by and a fridge in the room.
Stayed 2 nights in Feb 2024
Response from Manager on 19 Mar 2024
Hello Scott,We appreciate your feedback and are glad to hear you found the room clean. Guest reviews help us make improvements for future stays. Should you have any concerns during your next visit, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

4/10 Poor

Natalie

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Natalie,We're sorry to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any concerns you may have had. We value your feedback and hope to make your next stay more enjoyable.

10/10 Excellent

Rosalie

Travelled with family and small children
Liked: Amenities
His property was easy access to six flags where we went for my son's birthday. It was right uo the street. The property was clean and room had a microwave to warm my youngest sons btls. Not to mention the pool area was clean, but too cold to go swimming.I was bumbed the room had no iron in it but I may of been able to get one at front desk I did not ask. They area around the hotel was ok, they did have some shaddy people handing around the first night, but after that it was quite peacful. I would dedinatly stay here again.
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Rosalie, We're glad you found our hotel conveniently located for your son's birthday celebration at Six Flags. It's great to hear you enjoyed the cleanliness and amenities like the microwave in your room. We appreciate your feedback on the pool temperature and will review it. Please don't hesitate to inquire about any additional items needed during your stay next time. Thank you for considering staying with us again; we look forward to welcoming you back.

8/10 Good

Jason

Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Jason, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 Terrible

Shannon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly but when I complained about people screaming all night they said there is nothing they can do. It’s was rundown and the spa was broken
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Shannon, We regret to hear about your experience and appreciate your feedback. Guest comfort is our priority, and we apologize for any inconvenience caused. Your concerns will be shared with our team for future improvements. We hope you will consider giving us another chance in the future to exceed your expectations.

2/10 Terrible

Charles

I booked by mistake as I had decided to move further down the highway. I booked at another Days Inn after I realized I was at the wrong one. Called immediately and was refused a refund. Bad business.
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Charles, We regret to hear about your experience. For any reservation changes or cancellation requests, we recommend reaching out to the hotel directly for assistance. We appreciate your feedback and apologize for any inconvenience this may have caused.

6/10 Okay

Derek

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Derek, We appreciate you choosing our hotel for your stay. Should you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back in the future for an even better experience.

6/10 Okay

Noremi

Liked: Cleanliness, staff & service, property conditions & facilities
Only I don’t like was the breakfast. Even that is a continental they no have nothing at all. Only caffe and waffle that’s all
Stayed 5 nights in Feb 2024
Response from Manager on 15 Feb 2024
Hello Noremi, Thank you for your feedback on the breakfast. We apologize if it did not meet your expectations. Your comments will be shared with our team for future improvements.

10/10 Excellent

Lena, Ferndale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a cheap hotel this was a very enjoyable stay pleasant, staff and area.
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Lena,We are delighted to hear that you had an enjoyable stay at our hotel. Our staff takes pride in providing exceptional service to all our guests. We are also glad that you found the surrounding area to be pleasant. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Samuel

Travelled with partner
Old property. Cordial staff. Quick efficient check in. Clean room. Ok for a one night travel stop on a long drive. I’m a Wyndham “time share” property owner and I’m not clear on why this hotel is called Days Inn “By Wyndham”. Its appearance Is Aged and not the Wyndham I’m accustomed.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Samuel,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words about our cordial staff, efficient check-in, and clean rooms. While we strive to provide a comfortable experience for our guests, we understand that the appearance of our hotel may not meet your expectations. We apologize for any confusion regarding the name, and we will make sure to relay your thoughts to the appropriate team. We hope to have the opportunity to welcome you again on a future visit.

10/10 Excellent

Travis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great choice and only 15m to the park.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Travis,We're thrilled to hear that you found our hotel to be a great choice and enjoyed its proximity to the park! We aim to provide a convenient and enjoyable experience for all our guests. Thank you for your positive feedback!

6/10 Okay

Ben

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb 2024
Hello Ben, Thank you for choosing our hotel for your recent stay. We value your opinion and would love to hear more about your experience. Please feel free to reach out to us directly so that we can address any concerns you may have had. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Meadow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC worked well the place was clean the continental breakfast was wonderful and the pillows were not comfy very lumpy
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Meadow,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our AC efficient, the place clean, and enjoyed our wonderful continental breakfast. We appreciate your comment about the pillows and apologize for any discomfort caused. We have noted your feedback and will review it with our team for improvements. It was a pleasure having you as our guest, and we hope to welcome you back in the future for an even better experience.

2/10 Terrible

Eleanor

Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Eleanor, We're sorry to hear that you didn't have a satisfactory experience during your stay. We encourage you to reach out to us directly with any specific feedback you may have so that we can address the issues and ensure it doesn't happen again.

8/10 Good

Brenda

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Brenda, We appreciate you choosing our hotel for your stay. If you have any further feedback, please feel free to contact us so we can address any concerns. We hope to welcome you back soon for an even more enjoyable experience.

8/10 Good

Kim Toohey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I needed a quick stay for the night after a long unexpected drive and had 5 more hours to go so I needed somewhere to sleep close to the freeway. It was perfect for my needs. The staff was very friendly
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Kim Toohey,Thank you for choosing our hotel for your quick stay and for sharing your positive experience with us! We're glad to hear that our convenient location and friendly staff met your needs. We hope to welcome you back in the future for another pleasant stay. Safe travels!

2/10 Terrible

Tyler

Stayed 3 nights in Jan 2024
Response from Manager on 14 Feb 2024
Hello Tyler, We're sorry to hear that your recent experience at our hotel did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific details about your stay. We are always looking for ways to improve and would like the opportunity to address any issues you encountered.

10/10 Excellent

Jocelyn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Stay. Breakfast was good. Front desk people are nice.
Stayed 2 nights in Jan 2024
Response from Manager on 25 Jan 2024
Hello Jocelyn,Thank you for your feedback! We are delighted to hear that you had a nice stay at our hotel and enjoyed the breakfast. We pride ourselves on our friendly front desk staff and are pleased that they provided excellent service. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Leticia Briano and Steven Anthony

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Leticia Briano and Steven Anthony,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Olivia

Response from Manager on 20 Jan 2024
Hello Olivia,We are delighted to hear that you had a wonderful experience during your stay at our hotel. We strive to provide exceptional service to all our guests, and it is rewarding to know that we met your expectations. If you have any further feedback or suggestions, we would love to hear from you. We hope to welcome you back in the near future for another exceptional stay.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and kind staff, clean rooms, and great food nearby. Beds were very creaky but besides that it was fine.
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Mario,Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding our helpful and kind staff, as well as the cleanliness of our rooms. We're glad to hear that you enjoyed the nearby food options. We apologize for any inconvenience caused by the creaky beds and will certainly look into this matter. We appreciate your understanding and hope to welcome you again in the future.

8/10 Good

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Rene,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad to hear that you had a satisfactory experience. If there is anything else we can do to make your future stays even better, please let us know. We look forward to welcoming you back soon.

2/10 Terrible

Jose Fernando, San Jose

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, this place is very scary and dirty! Definitely NOT recommended. Had to leave after one night despite the 3 night reservation. Lucked out with checking into Comfort Inn at Burbank which is much much better!
Stayed 3 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Jose Fernando, We're sorry to hear about your experience during your stay. We strive to provide a clean and comfortable environment for all our guests. We appreciate your feedback and will take it into consideration to improve our services. We hope you'll give us another chance in the future to exceed your expectations.

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Jose,We are thrilled to hear that you had a wonderful experience during your stay with us! We truly appreciate your kind words and are glad that our hotel met your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Jas

Stayed 2 nights in Jan 2024
Response from Manager on 9 Jan 2024
Hello Jas,We are delighted to hear that you had such a wonderful experience during your stay at our hotel! We strive to provide exceptional service and it's always gratifying to receive positive feedback. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another fantastic stay.

6/10 Okay

Deana

Travelled with family, Business traveller
Liked: Staff & service
The breakfast area was so small. It’s in a very small lobby. Only 3 tables and you have to walk side ways behind people sitting to get to the coffee and other breakfast items, then back track in the line after getting food. Night time clerk told us of all breakfast items to be served and then morning clerk said no we don’t serve those items. The bathroom needs updating. Bathroom door really needs cleaning and painted. Refrigerator made noises off and on all night. Bed area was clean and comfortable.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Deana, Thank you for sharing your feedback regarding the breakfast area and the bathroom. We apologize for any inconvenience you experienced. Your comments will be shared with our team for consideration. We're glad to hear that you found the bed area clean and comfortable. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Nathan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Nathan,We are thrilled to learn that you had an excellent experience during your stay at our hotel. We appreciate your positive rating and we are glad that we were able to meet your expectations. We strive to provide exceptional service to all our guests, and we hope to have the pleasure of welcoming you back in the near future.

6/10 Okay

Michael, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
I have always enjoyed staying at this property because they provided a very nice light breakfast ie… yogurts , danishes, cereals, fresh make-your-own waffles with syrup, coffee, teas, milk, and orange drink. My last two visits they have removed the yogurts and danishes. I personally believe permanently although when asked they say they are waiting on supplies. The staff has always been friendly and the beds comfy. Rooms are clean and spacious. Even with the reduced (included free) breakfast I am still a loyal customer!
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Michael,Thank you for your feedback on your recent stays at our property. We appreciate your loyalty and are glad to hear that you find our staff friendly and our rooms comfortable and spacious. We apologize for the temporary absence of yogurts and danishes from our breakfast options. Our team is actively working on restocking these items and we hope to have them available for your next visit. We look forward to welcoming you back soon!

6/10 Okay

Joyce

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Joyce, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and would like to invite you to reach out to us directly with any specific concerns or suggestions you may have. We strive to provide the best possible experience for our guests and would love the opportunity to address any issues that may have affected your stay. We hope to welcome you back in the future for a more enjoyable experience.

6/10 Okay

Janet

Business traveller
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Janet,We appreciate you choosing our hotel for your stay. We apologize if there were any inconveniences during your visit. Kindly reach out to us directly to share any specific feedback you may have, so we can address any concerns. We hope to have the opportunity to welcome you back in the future for an improved experience.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Dear Guest, Thank you for choosing to stay with us. We appreciate your feedback and would love to hear more about your experience. Please reach out to us directly so we can address any concerns you may have had during your stay. We hope to have another opportunity to serve you in the future.

10/10 Excellent

Christy, Redmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a cute little tucked away property that feels safe and away from traffic.
Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Hello Christy,Thank you for choosing to stay with us and sharing your feedback. We're glad to hear that you enjoyed our peaceful location. Your safety and comfort are our top priorities. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Cecilia,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are delighted to know that you had a great experience with us. If there is anything else we can do to enhance your future visits, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon.

6/10 Okay

stefanie

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was ok. We stayed 2 night. No kleenex. Towels small and thin.
Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello stefanie, Thank you for choosing our hotel for your recent stay. We appreciate your feedback. We apologize for any inconvenience you may have experienced regarding the lack of kleenex in your room and the size and thickness of our towels. Your comments will be shared with our team for improvement. We value your input and hope to have the opportunity to welcome you back for a better experience in the future.

4/10 Poor

Daryl

Stayed 3 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Daryl, We're sorry to hear that your experience at our hotel was not up to your expectations. We would appreciate it if you could reach out to us directly to share any specific feedback you may have, so that we can address any concerns and improve our services. We value our guests' opinions and strive to provide the best experience possible.