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Reviews of The Bromley Court Hotel

4 out of 5
The Bromley Court Hotel
Bromley Hill, Bromley, England

Reviews

8.4

Very good

Rating 10 - Excellent. 461 out of 1005 reviews" "
Rating 8 - Good. 366 out of 1005 reviews" "
Rating 6 - Okay. 105 out of 1005 reviews" "
Rating 4 - Poor. 46 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on 23 Apr 2024
Dear Barry,Thank you for your rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

6/10 Okay

Anita

Travelled with partner
Liked: Staff & service
Lovely gardens and breakfast & food generally were very good as were the staff.
Stayed 3 nights in Mar 2024
Response from Guest Relations on 11 Mar 2024
Dear Anita, Thank you for your rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Jocelia

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Mar 2024
Response from Guest Relations on 6 Mar 2024
Dear Jocelia,Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel, service excellent
Stayed 1 night in Feb 2024
Response from Guest Relations on 19 Feb 2024
Dear Sandra,Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Water provided for rooms
Stayed 1 night in Feb 2024
Response from Guest Relations on 15 Feb 2024
Dear Angel,Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Kristelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel in the heart of Bromley
I had an incredible stay at BCH recently. I usually stay there a few times a year. The hotel is always very clean, the staff are attentive and friendly, the food in the Garden restaurant is delicious as well. I always look forward to my stay at Bromley Court. Highly recommend!
Stayed 4 nights in Jan 2024
Response from Guest Relations on 29 Jan 2024
Dear Kristelle,Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities
The architecture and setting of the building are beautiful. Parking is ample and although a little way out of town, it's on a very regular bus route. Staff are friendly, polite and helpful. The hotel isn't so cheap and on the downside over the years we've been to the Bromley Court Hotel, it is evident that the internal decor had deteriorated noticibly espevially in the communal areas and is in need of seriousTLC. Breakfast has gone from a good 'table service' with appropriate staffing levels, to a 'help yourself' buffet where the food is only just warm at best and too often has run out/in need of replenishment and staff barely visible on occasions. (We go for breakfast at least 1 hour before closing up time). Hot food plates have also been stone cold! We are regulars at this hotel as we have family in the area, however, we are now considering staying at other hotels in the future.
Stayed 2 nights in Jan 2024
Response from Guest Relations on 29 Jan 2024
Dear Neil,Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

8/10 Good

Theresa

Stayed 1 night in Jan 2024
Response from Guest Relations on 28 Jan 2024
Dear Theresa,Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, with a fantastic breakfast. Definitely be back if in the area.
Stayed 1 night in Jan 2024
Response from Guest Relations on 25 Jan 2024
Dear Thomas, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations on 24 Jan 2024
Dear Guest,Thank you for taking the time from your day to share a rating from your recent stay with us. I am saddened to read that you did not enjoy your stay with us. I hope we can look forward to welcoming you back to The Bromley Court Hotel soon. Regards, Guest Relations Manager

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations on 18 Jan 2024
Dear Darren, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Alan

Stayed 2 nights in Jan 2024
Response from Guest Relations on 2 Feb 2024
Dear Alan,Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Jahtzael

Stayed 1 night in Dec 2023
Response from Guest Relations on 9 Jan 2024
Dear Jahzael, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations on 9 Jan 2024
Dear George, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

2/10 Terrible

Deborah

Stayed 1 night in Dec 2023
Response from Guest Relations on 9 Jan 2024
Dear Deborah,Thank you for taking the time from your day to share a rating from your recent stay with us. I am saddened to read that you did not enjoy your stay with us. I hope we can look forward to welcoming you back to The Bromley Court Hotel soon. Regards, Guest Relations Manager

8/10 Good

Issey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations on 23 Jan 2024
Dear Issey, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room small and compacted but warm and comfortable
Stayed 1 night in Dec 2023
Response from Guest Relations on 1 Jan 2024
Dear Steve, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Just a very pleasant hotel
Stayed 1 night in Dec 2023
Response from Guest Relations on 28 Dec 2023
Dear Barry, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

4/10 Poor

Guillaume

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations on 27 Dec 2023
Dear Guillaume,Thank you for taking the time from your day to share a rating from your recent stay with us. I am saddened to read that you did not enjoy your stay with us. I hope we can look forward to welcoming you back to The Bromley Court Hotel soon. Regards, Guest Relations Manager

10/10 Excellent

Duncan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - just what you want
Great hotel - clean, nice bathroom, decent food too. Had some car charging points too which was very useful!
Stayed 2 nights in Dec 2023
Response from Guest Relations on 12 Dec 2023
Dear Duncan, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations on 12 Dec 2023
Dear Stefan, Thank you for your kind rating.. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations on 8 Dec 2023
Dear David, Thank you for your kind rating.. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Guest Relations on 9 Dec 2023
Dear Michael, Thank you for your kind rating.. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations on 8 Dec 2023
Dear Chris, Thank you for your kind rating.. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Guest Relations on 7 Dec 2023
Dear Chris, Thank you for your kind rating.. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and helpful staff contributed to an overall enjoyable stay.
Stayed 1 night in Dec 2023
Response from Guest Relations on 5 Dec 2023
Dear Peter, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel
Stayed 1 night in Dec 2023
Response from Guest Relations on 5 Dec 2023
Dear Paul, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2023
Response from Guest Relations on 29 Nov 2023
Dear Carol, Thank you for your kind rating.. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay and staff could not have been nicer
Stayed 1 night in Nov 2023
Response from Guest Relations on 28 Nov 2023
Dear Sally, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Arran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from the staff here was excellent and overall a great hotel for the area.
Stayed 2 nights in Nov 2023
Response from Guest Relations on 23 Nov 2023
Dear Arran, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

8/10 Good

Mostefa

Stayed 1 night in Nov 2023
Response from Guest Relations on 23 Nov 2023
Dear Mostefa, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy room very cosy, asked for upgrade as per VIP gold status and was told they do not offer a free upgrade an upgrade would be £20. 2nd day was given a upgrade for being a ‘guest of the day’ the garden view room was very nice. Was going to book for a third day but was told I would be back into a cosy room and if I wanted an upgrade I would be charged. This hotel does not offer upgrades to Expedia VIP members. The cosy rooms are ok but very small and very noisy.
Stayed 1 night in Nov 2023
Response from Guest Relations on 22 Nov 2023
Dear Gordon, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relations on 21 Nov 2023
Dear Christina, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Keith

Very nice
Stayed 1 night in Nov 2023
Response from Guest Relations on 7 Nov 2023
Dear Keith, Thank you for your kind rating. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Pauline, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bromley Court is our favourite hotel; we’ve been coming annually for years! The level of service is very high, and the staff go out of their way to make their guests comfortable. This hotel was originally a stately home, and the beautiful Italianate gardens provide a peaceful and relaxing place to walk or enjoy a quiet drink or light meal. The Garden restaurant overlooks the garden and provides a good variety of delicious meals. Bed and breakfast is good value with a large buffet of hot and cold food. London is less than 30 minutes by train, and the Bromley South train station connects easily to points on the south coast. Shopping is excellent especially the Glades shopping mall, accessible by taxi ordered by reception or the local bus, about ten minutes. We don’t drive here, but there is lots of free parking. We ordered a taxi to take us directly from Heathrow to the hotel, but it is easy to get to the hotel by public transport. It is a popular wedding venue, so if the celebrations are likely to disturb you, just ask for a room further from the restaurant. Ours was very quiet.
Stayed 3 nights in Oct 2023
Response from Guest Relations on 7 Nov 2023
Dear Pauline, Thank you for your kind rating and feedback. We are pleased to read that overall, you enjoyed your visit. I will pass on your lovely feedback to the Team. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

8/10 Good

Kaivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its a lovely hotel in a nice environment
Stayed 1 night in Oct 2023
Response from Guest Relations on 6 Nov 2023
Dear Kaivan, Thank you for your kind rating and feedback. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a small twin. It was clean and had alm the amenities i needed. Shower room was a tight squeeze. Few hairs in the shower and in the rubber mat which were not mine. Breakfast catered for gluten free but need more allergy information on breakfast items. Staff were lovely and very helpful...especially as they had several functions on.
Stayed 1 night in Nov 2023
Response from Guest Relations on 6 Nov 2023
Dear Yvonne, Thank you for your kind rating and feedback. We are pleased to read that overall, you enjoyed your visit. Please accept our sincere apologies for finding hair in your bathroom. I will report this to our Housekeeper for action. I will also pass on your feedback regarding allergy information to the Restaurant Manager for immediate review and action, thank you. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel
Clean and comfortable, very friendly and welcoming staff
Stayed 1 night in Oct 2023
Response from Guest Relations on 24 Oct 2023
Dear Guest, Thank you for your kind rating and feedback. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Larisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We stayed for one night . The room was big and the beds were comfortable. I liked the bathroom. It was very clean. There was a walk - in shower with a folding seat. I give 10 marks for it. Unfortunately the Garden restaurant was closed in the evening but the food was served in the bar area. The food was delicious. The garden is beautiful. I regret that we couldn't spend time in the garden because of the rain. We enjoyed our stay.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 24 Oct 2023
Dear Larisa, Thank you for your kind rating and feedback. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2023
Response from Guest Relations on 11 Nov 2023
Dear Deborah, Thank you for your kind rating.. We are pleased to read that overall, you enjoyed your visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value for money
Everything was excellent. Would certainly stay again.
Stayed 1 night in Oct 2023
Response from Guest Relations on 17 Oct 2023
Dear Gillian, Many thanks for your kind rating and feedback. We are pleased to read that overall, you enjoyed your stay. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Akinola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is quite unique in style. I love the layout.
Stayed 3 nights in Oct 2023
Response from Guest Relations on 16 Oct 2023
Dear Akinola, Many thanks for your kind rating and feedback. We are pleased to read that overall, you enjoyed your stay. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BCH Best In Bromley
Fantastic property and friendly staff who were very helpful during our stay.
Stayed 1 night in Oct 2023
Response from Guest Relations on 16 Oct 2023
Dear Scott, Many thanks for your very kind rating and feedback. We are delighted to read that overall, you enjoyed your stay. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

8/10 Good

Scott

Stayed 1 night in Oct 2023
Response from Guest Relations on 16 Oct 2023
Dear Scott, Many thanks for your rating. We are pleased to read that overall, you enjoyed your stay. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

8/10 Good

ALBERTA

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was too small.
Stayed 1 night in Oct 2023
Response from Guest Relations on 13 Oct 2023
Dear Alberta, Many thanks for your rating and feedback. We are pleased to read that overall, you enjoyed your stay. I can only apologise if you found the bedroom small. Maybe book a larger room on your next visit. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Michael

Business traveller
Liked: Property conditions & facilities, room comfort
Excellent as always will return when in the area.
Stayed 1 night in Oct 2023
Response from Guest Relations on 12 Oct 2023
Dear Michael, Many thanks for your rating and feedback. We are pleased to read that overall, you enjoyed your stay. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Room smelt musty and this stayed even when windows open throughout the stay
Stayed 1 night in Oct 2023
Response from Guest Relations on 9 Oct 2023
Dear Guest,Thank you for taking the time from your day to share a rating and review from your recent stay with us. I am saddened to read that you did not enjoy your stay with us. I hope we can look forward to welcoming you back to The Bromley Court Hotel soon. Regards, Guest Relations Manager

10/10 Excellent

Stuart

Stayed 1 night in Oct 2023
Response from Guest Relations Manager on 6 Oct 2023
Dear Stuart, Many thanks for your rating. We are pleased to read that overall, you enjoyed your stay. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Najja

Stayed 1 night in Oct 2023
Response from Guest Relations on 6 Oct 2023
Dear Najja, Many thanks for your rating. We are pleased to read that overall, you enjoyed your stay. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations on 4 Oct 2023
Dear Linda, Many thanks for your rating and feedback. We are pleased to read that overall, you enjoyed your stay. We hope to welcome you back again in the near future. Regards, Guest Relations Manager.