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Crowne Plaza Newcastle - Stephenson Quarter

Photo gallery for Crowne Plaza Newcastle - Stephenson Quarter

Featured image
Indoor pool
Indoor pool
Indoor pool
Egyptian cotton sheets, premium bedding, minibar, in-room safe

Overview of Crowne Plaza Newcastle - Stephenson Quarter

Crowne Plaza Newcastle - Stephenson Quarter

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Hawthorne Square, Forth Street, Newcastle-upon-Tyne, England

Explore the area

  • Popular LocationUtilita Arena Newcastle12 min walk
  • Popular LocationSt. James' Park16 min walk
  • Popular LocationQuayside18 min walk
  • AirportNewcastle (NCL-Newcastle Intl.)17 min drive

Choose dates to view prices

About this area

Newcastle-upon-Tyne

Located in Newcastle-upon-Tyne, Crowne Plaza Newcastle - Stephenson Quarter is near a metro station. Castle Keep and Tyne Bridge are notable landmarks, and travellers looking to shop may want to visit Chinatown and Eldon Square Shopping Centre. Looking to enjoy an event or a match while in town? See what's going on at St. James' Park.

What's nearby

  • Newcastle-upon-Tyne Central Library - 3 min walk
  • O2 Academy Newcastle - 9 min walk
  • Utilita Arena Newcastle - 12 min walk
  • St. James' Park - 16 min walk
  • Quayside - 18 min walk

Getting around

  • Central Station - 6 min walk
  • Newcastle Central Station - 9 min walk
  • Newcastle (NCL-Newcastle Intl.) - 16 min drive

Restaurants

  • Hawthorn Restaurant — 1 min walk
  • The Gin Bar — 1 min walk
  • The Telegraph - 3 min walk
  • Mantra - 3 min walk
  • A Taste Of Persia - 5 min walk

About this property

Crowne Plaza Newcastle - Stephenson Quarter

4-star spa hotel near Castle Keep
This smoke-free hotel features a full-service spa, a restaurant and an indoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a spa tub are on-site. All 251 rooms boast deep soaking bathtubs, and offer free WiFi and 24-hour room service. Minibars and Egyptian cotton sheets are standard, as are flat-screen TVs with satellite channels.
Crowne Plaza Newcastle - Stephenson Quarter offers 251 forms of air-conditioned accommodation with minibars and a safe. Beds feature Egyptian cotton sheets and premium bedding. 40-inch Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a steam room and a fitness centre.
Mineral House has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • Off-site parking available (GBP 12 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:30 AM–11 AM on weekends: GBP 16.95 for adults and GBP 8.45 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Golf
  • Indoor pool
  • Hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • Dutch
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • Business centre
  • Conference centre (3003 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • 3 treatment rooms
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Deep-soaking bathtub
  • Hairdryer
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch flat-screen TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19 restrictions, access to the steam room is not available until further notice.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cots (infant beds)

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 16.95 for adults and GBP 8.45 for children (approximately)
  • Nearby parking fee: GBP 12 per night
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Crowne Plaza Newcastle - Stephenson Quarter
Crowne Plaza Newcastle Stephenson Quarter Hotel
Crowne Plaza Newcastle Stephenson Quarter Newcastle-upon-Tyne
Crowne Plaza Newcastle Stephenson Quarter
Crowne Plaza Newcastle - Stephenson Quarter Newcastle-upon-Tyne
Crowne Plaza Newcastle Stephenson Quarter
Crowne Plaza Newcastle - Stephenson Quarter Hotel
Crowne Plaza Newcastle Stephenson Quarter an IHG Hotel
Crowne Plaza Newcastle - Stephenson Quarter Newcastle-upon-Tyne

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 575 out of 849 reviews
5 - Excellent 68%
Rating 4 - Good. 196 out of 849 reviews
4 - Good 23%
Rating 3 - Okay. 47 out of 849 reviews
3 - Okay 6%
Rating 2 - Poor. 18 out of 849 reviews
2 - Poor 2%
Rating 1 - Terrible. 13 out of 849 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff upon arrival were friendly and professional, and the initial thoughts were brilliant of the hotel. Upon entering the room it looked clean, however when we got a glass out there was lipstick on it. The bathroom was grubby looking in the shower, and the drainage was a problem. Minor discrepancies were no sleeping kit, robe or mini bar (as advertised), there was water though. Not a problem, but if advertised they should really be advertised. The breakfast had a fantastic choice - but the full english was bland, and there was a couple hairs found in the fried eggs and again, some of the cutlery and crockery was dirty. However the pastries/fruit/cereal etc were all fantastic, and the staff were all very attentive and friendly. All in all we enjoyed our stay, the room although not the cleanest was pleasant and comfortable, but it has to be said that it is the staff that make the hotel. Of course, the location is ideal.
Stayed 1 night in Oct 2021

3/5 Okay

Travelled with partner
Liked: Amenities, property conditions & facilities
Best part of the hotel was the pool and steam room which was lovely, very relaxing and clean. However, despite the welcome letter describing extra cleaning and how sanitised our room would be, there were dirty mugs left in the cupboard and the showerhead was dirty with black grime. I called down to request clean mugs which never arrived. We also only had one toilet roll in the bathroom for our two night stay, housekeeping didn't replace it even though they had been in. Overall the hotel was ok, but disappointing considering we decided to pay a bit extra for what we expected to be a nicer stay than a cheaper hotel.
Stayed 2 nights in Sep 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to city centre
Stayed 1 night in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a good location, just behind the station. Breakfast was good and staff were helpful. The room was dusty on the bedside lampshades. Pool had restricted times for kids. Gym was good, loads of equipment.
Stayed 2 nights in Aug 2021

3/5 Okay

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location. Good spa. OK pool facilities. Awful service. Stayed two nights. The second day, the room was not cleaned, toilet roll was not replenished. Even after we complained. Towel and toilet roll left outside in the corridor.
Stayed 2 nights in Aug 2021