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"The hotel staff were friendly. The location was great. The pool temp was too hot. Felt like a hottub. The breakfast was good. The room was very nice. The bed not very comfortable. Overall, the hotel met most our needs."

"Honestly the nicest hotel I've been to in London, staff is very friendly and the room was immaculate. I'll definitely be back in the future"

"My family and I spent 2 nights at the Hard Rock Hotel and found it incredibly convenient! The rooms are clean, facilities are all within the factory building- London Children's Museum, The Factory, restaurants, shops, it was fantastic! Especially as the weather was so dreary outside, it was nice staying indoors with everything so conveniently located inside."

"The room and hotel was very clean and well maintained. We had a good time and would come again. Thank you. "

"Interesting check in process and very welcoming lobby with flavoured water, coffee and a candy bar! The room was spacious and had everything we needed. The “courtyard view” is a strange interior area, but did let some natural light in. My only real complaint was the mattress. Comfortable in its own, but if sharing you could feel if someone was breathing too heavily. The opposite of do not disturb. Not a great sleep because of it. Otherwise, loved the robes, the bathroom amenities, etc. "

"Friendly staff. Nice room. "

"The toilet was clogged when we got there and they just brought me a plunger to plunge it myself because it was after 6pm and there was no maintenance person on site at that time. The ventilation system was also very loud and we had trouble sleeping because of it. "

"It was a good stay "

"The interior doesn’t look like the picture. Still old model. Fan in the bathroom is very loud. Breakfast is okay but dining room is very dark and not enough chairs."