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Reviews of The Kirkfield Hotel

3.5 out of 5
The Kirkfield Hotel
High St, Newton-le-Willows, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 105 out of 151 reviews" "
Rating 8 - Good. 32 out of 151 reviews" "
Rating 6 - Okay. 7 out of 151 reviews" "
Rating 4 - Poor. 6 out of 151 reviews" "
Rating 2 - Terrible. 1 out of 151 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holly Cain on 17 Dec 2023
Neil, thank you for the taking the time to leave a review in regards to your recent visit here at The Kirkfield Hotel. I am delighted to hear that everything was up to your expectations, I hope you choose to visit us again in the future!Kind regards,HollyThe Kirkfield Hotel

6/10 Okay

Rachel

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It was incredibly noisy until nearly 11.30 p.m. at night, then the transition from those drinking to their rooms, meant loud phone calls, and snoring, heard by all through the thin walls. Ok if you are on a leisure trip, terrible for those of us here for work with an early rise. Positives, bed and pillows comfortable. Staff and food were lovely.
Stayed 1 night in Nov 2023
Response from Holly on 16 Jan 2024
Rachel, thank you for taking the time to leave your feedback in regards to your experience here at The Kirkfield Hotel. Your feedback has been taken on board and I hope that any issues were dealt with by the team on the evening of your stay. I hope this does not deter you from staying with us in the future.Kind regards,HollyHotel ManagerThe Kirkfield Hotel

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll only marked down Cleanliness because the sink plug didn't work! and there was no one on reception to tell. Otherwise I enjoyed the stay and will be back soon
Stayed 1 night in Nov 2023
Response from Holly on 16 Jan 2024
Robert, thank you for taking the time to leave a review in regard to your recent visit to us here at The Kirkfield Hotel. I am glad to hear you enjoyed your overall stay, your feedback is appreciated and listened too. I hope you choose to visit us again in the future.Kind regards,HollyHotel ManagerThe Kirkfield Hotel

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly at the hotel, food was very good indeed. A very nice little hotel, a great find.
Stayed 1 night in Nov 2023
Response from Holly on 16 Jan 2024
John, thank you for taking the time to leave a review in regard to your recent stay with us here at The Kirkfield Hotel. I am delighted that your were able to enjoy your overall experience with us and that our team looked after you! I do hope you choose to visit us again in the future.Kind regards,HollyHotel ManagerThe Kirkfield Hotel

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and good service roadworks a problem but not their fault
Stayed 2 nights in Nov 2023
Response from Holly Cain on 26 Nov 2023
Sue, thank you for taking the time to leave a review in regard to your recent visit to us here at The Kirkfield Hotel. I am so glad you enjoyed your overall visit and felt welcomed to the hotel! Our location is perfect, as we are less than a 5 minute drive to the motorway and a 5 minute walk to Newton-Le-Willows train station. I hope you choose to visit us again in the future.Kind regards,Holly Hotel ManagerThe Kirkfield Hotel

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice small hotel with excellent friendly staff, good food, very clean and welcoming. A great alternative to the local chain hotels. Only small negative was the parking is obver the (busy) road and is payable separately.
Stayed 1 night in Nov 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Holly Cain on 21 Nov 2023
George, thank you for taking the time to leave a review in regard to your recent stay with us here at The Kirkfield Hotel. I am so glad to hear that you had a 10/10 experience, I hope this encourages you to stay with us again in the future.Kind regards,HollyHotel ManagerThe Kirkfield Hotel

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from Holly Cain on 21 Nov 2023
Karen, thank you for taking the time to leave a review in regard to your recent experience here at The Kirkfield Hotel. I am glad to hear that your stay was 10/10! I hope you choose to visit us again in the future.Kind regards,HollyHotel ManagerThe Kirkfield Hotel

10/10 Excellent

R

Stayed 1 night in Oct 2023
Response from Holly Cain on 8 Oct 2023
Robert, thank you for taking the time to leave a review in regard to your recent stay with us here at The Kirkfield Hotel. I am so glad to hear that your stay was a 10/10 experience. I hope you choose to stay with us again in the future.Kind regards,Holly CainHotel ManagerThe Kirkfield Hotel

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holly Cain on 8 Oct 2023
Susan, thank you for taking the time to leave a review in regard to your recent stay. I hope you choose to visit us again in the future. Kind regards,Holly CainHotel ManagerThe Kirkfield Hotel

10/10 Excellent

Anthony J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holly Cain on 12 Sept 2023
Anthony, thank you for taking the time to leave a review in regard to your recent stay with us, here at The Kirkfield Hotel.I hope you choose to book with us again in the future.Kind regards,HollyThe Kirkfield Hotel

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The pub itself was cute but was noisy until about midnight as we were directly above. The staff were really friendly and kindly showed us to our room. The shower was good, the room was clean and the bed was comfy, but there was damage to the walls that had been filled but not finished. Also the bell ringing started about 9am Sunday morn so no need for an alarm.
Stayed 1 night in Aug 2023
Response from Holly Cain on 5 Sept 2023
Natalia, thank you for taking the time to leave a review in regard to your recent stay with us here at The Kirkfield Hotel. I am delighted that you enjoyed your overall visit to us and that the team looked after you to a high standard. I will be addressing the maintenance issues you have mentioned immediately, thank you for bringing this to my attention. I hope you do choose to visit us again in the future.Kind regards,Holly CainHotel ManagerThe Kirkfield Hotel

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Holly Cain on 21 July 2023
John, thank you for taking the time to leave a review in regards to your recent stay here at The Kirkfield Hotel. I am am delighted to hear that you enjoyed your overall and that it was a 10/10 experience. I look forward to you choosing to pick with us again in the future!Kind regards,HollyHotel ManagerThe Kirkfield Hotel

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from Holly Cain on 21 July 2023
Robert, thank you for taking the time to leave a review in regard to your recent stay with us here at The Kirkfield Hotel. I am so happy to hear your stay was such a memorable one and that it was a 10/10 experience. I look forward to you staying with us again in the future.Kind regards,HollyHotel ManagerThe Kirkfield Hotel

4/10 Poor

Clare

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Right on the high street and very close to family that we were visiting. Breakfast was good. Staff was very friendly and helpful.
Stayed 1 night in Jun 2023
Response from Holly Cain on 25 July 2023
Clare, thank you for taking the time to leave your feedback about your recent stay with us here at The Kirkfield Hotel. I am glad we are in an convenient spot for you and that my team looked after you so well! I am confused as to what went wrong as we received a 2/5, as usually this is a low score considering your experience? Please contact me directly to discuss your experience further. Kind regards,Holly CainHotel ManagerThe Kirkfield Hotel

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Holly Cain on 21 July 2023
Gary, thank you for taking the time to leave a review in regard to your recent stay with us here at The Kirkfield Hotel. I am glad to hear that your stay was to such a high standard. I hope you choose to book with us again in the future.Kind regards,HollyHotel ManagerThe Kirkfield Hotel

10/10 Excellent

Sigi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, well furnished property with a nice vibe. The pub itself was lovely and we had dinner which was delicious! Live music on friday night from local artist which was a nice touch. Finished by 9pm so wouldnt disturb sleeping! Unfortunately some people decided to go upstairs to their room at 1am and made a huge noise for a good half an hour which did spoil things a bit. Also you can hear the outside road but its not too bad! One recommendation would be to get better sound proofing on the rooms. The rooms themselves though were lovely and comfortable! Just need more sound proofing thats all! Overall a great stay just a shame the nights sleep was disturbed quite badly. We would come back but maybe not on a friday night!
Stayed 1 night in Jun 2023
Response from Holly Cain on 25 July 2023
Sigi, thank you for taking the time to leave a review in regard to your most recent visit here at The Kirkfield Hotel. I am so glad to hear everything was to such a high standard and that you were able to experience everything the hotel has to offer - from our restaurant, to our live music every Friday evening. I will ensure that our night porter is extra vigilant to avoid any disturbance for guests late at night. I look forward to you visiting us again in the future.Kind regards,Holly CainHotel ManagerThe Kirkfield Hotel

10/10 Excellent

Teresa

Stayed 1 night in May 2023
Response from Holly on 4 July 2023
Teresa, thank you for taking the time to leave a review in regard to your recent experience. I am delighted everything was up to a high standard. I hope you choose to visit us again in the future!Kind regards,HollyHotel ManagerThe Kirkfield Hotel

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location at the outskirts of Liverpool for a weekend break. The staff were top notch , very professional and friendly. The room was comfortable, with coffee / tea facilities, and a good power shower. Breakfast had both continental and à la carte cooked breakfast! We enjoyed an excellent omelet and salmon poach egg bagel. Highly recommended this hotel.
Stayed 1 night in May 2023

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good really
We just had a bit of an issue with parking really and it's a pity that the Hotel doesn't have their own. The rest of our stay was excellence and the staff were lovely
Stayed 1 night in May 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Holly on 4 July 2023
John, thank you for taking the time to leave a review in regard to your recent experience here at The Kirkfield Hotel. I am delighted to hear that your stay was 10/10! I hope you choose to visit us again in the future.Kind regards,HollyHotel ManagerThe Kirkfield Hotel

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Holly Cain on 9 May 2023
Ahmed, thank you for taking the time to leave a review in regard to your most recent stay with us here at The Kirkfield Hotel. I am glad to hear that you enjoyed your experience and that it was a 10/10 stay! I hope you choose to stay with us again in the future.Kind regards,Holly CainHotel ManagerThe Kirkfield Hotel

4/10 Poor

Lorraine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Didn’t find the hotel staff friendly at all ,no one to man the reception desk checking in or checking out ,we came home late to find the door locked and couldn’t get in ,rang the front door bell but no answer was feeling very vulnerable and worried at this time ,until I shouted through the letterbox and a man came to open the door ,we think you could do with better lighting in the rooms and a full length mirror would be good ,just another thing the church bells chime all the time ,was nice to start with but became annoying when you wher trying to rest
Stayed 1 night in Apr 2023
Response from Holly Cain on 14 May 2023
Lorraine, thank you for your feedback, we have contacted you directly.Kindest regards,Holly CainHotel ManagerThe Kirkfield Hotel

8/10 Good

Jacqueline

Liked: Property conditions & facilities, room comfort
Overall a pleasant stay.
Helpful staff, spacious room and very comfortable bed. The shower needed to be cleaned better around the edges of the tray. Bathroom needs better lighting.
Stayed 1 night in Apr 2023
Response from Holly Cain on 30 Apr 2023
Jacqueline, thank you for taking the time to leave a review in regard to your recent experience here at The Kirkfield Hotel. I am delighted to hear that everything the hotel had to offer lived up to your expectations. Your feedback has been noted. I hope you choose to visit us again in the future.Kind regards,Holly CainHotel ManagerThe Kirkfield Hotel

10/10 Excellent

Nicola

Stayed 1 night in Apr 2023
Response from Holly Cain on 30 Apr 2023
Nicola, thank you for taking the time to leave a review in regard to your recent experience here at The Kirkfield Hotel. I am so glad that you received a 10/10 stay! I hope you choose to stay with us again in the future.Kind regards,Holly CainHotel ManagerThe Kirkfield Hotel

8/10 Good

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Holly Cain on 30 Apr 2023
Phil, thank you for taking the time to leave a review in regard to your recent experience here at The Kirkfield Hotel. I am glad to hear your stay was up to a high standard, I hope you choose to stay with us again in the future.Kind regards,Holly CainHotel ManagerThe Kirkfield Hotel

10/10 Excellent

Verified traveller

Business traveller
Stayed 1 night in Apr 2023
Response from Holly Cain on 30 Apr 2023
Thank you for taking the time to leave a review in regard to your recent experience here at The Kirkfield Hotel. I am so glad to hear everything was up to such a high standard. I look forward to welcoming you back in the future. Kind regards,Holly CainHotel ManagerThe Kirkfield Hotel

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Holly Cain on 11 Apr 2023
Paul, I am so glad to hear that you enjoyed your experience so much over the bank holiday weekend! I am delighted to hear that everything was upto your expectations! I hope you choose to visit us again in the future.Kind regards,HollyThe Kirkfield Hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to lively high street
Nice hotel close to the lively high street. Friendly staff, great food and a popular and lively bar. The room had coffee/tea making facilities and was clean although the floor was uneven (old building I guess) which was unsettling at first until I got used to it. Could have done with some disposable plastic cups in the bathroom for use after brushing teeth etc. No elevator (lift) so the stairs to the second floor were a bit of a struggle for an old guy with bad knees and luggage so be prepared but otherwise it was fine. The rooms use 'old fashioned' keys which I thought was nice but they are a security risk in my opinion because it has the hotel address and room number on the tag so if you lose the key, anyone who finds it could just get into your room. Anonymous card keys are much more secure and you can slip them into your wallet/purse. No on site parking so choices are on the street or in St Peter's car park opposite. The first three hours in the car park are free but after that it is pay by machine, phone or app. The machine was out of service and as I had a foreign phone number I never got the app working, not could I just pay by phone for some reason. In the end I parked on the street although a couple of time I had to park at the other end of the high street but it's not too far to walk.
Breakfast
Cozy bar
The High Street
Dinner after a hard day of being a tourist
Stayed 5 nights in Mar 2023

10/10 Excellent

Andrena

Stayed 1 night in Mar 2023
Response from Holly Cain on 11 Apr 2023
Andrena, thank you for taking the time to leave a review in regard to your recent experience here at The Kirkfield Hotel. It is really encouraging to hear that you enjoyed your experience so much that it was 10/10. I hope you choose to visit us again in the future.Kind regards,HollyThe Kirkfield Hotel

10/10 Excellent

Lindsay

Stayed 1 night in Mar 2023
Response from Holly Cain on 11 Apr 2023
Lindsay, thank you for taking the time to leave a review in regard to your recent stay with us here at The Kirkfield Hotel. I am delighted to hear your experience was 10/10, I look forward to welcoming you back in the future.Kind regards,HollyThe Kirkfield Hotel

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to motorway
Stayed 1 night in Feb 2023
Response from Holly Cain on 11 Apr 2023
Hi Evelyn,I am so glad to hear you enjoyed your overall experience with us here at The Kirkfield Hotel. I agree we are convenient for the motorway! I hope you choose to stay with us again in the future.Kind regards,HollyThe Kirkfield Hotel

4/10 Poor

a

Stayed 1 night in Oct 2022

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
We may have stayed for 1 night but it was such an amazing experience that it has had a very impressionable impact on us. Loved the Halloween theme and credit to all staff for their efforts of getting into the spirit. Good food, good entertainment and comfortable accommodation! We will be back.
Stayed 1 night in Oct 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent value for money. Top staff were super helpful and friendly. Definitely recommended.
Stayed 1 night in Sep 2022

10/10 Excellent

Lorna

Stayed 1 night in Sep 2022

10/10 Excellent

Anne

Stayed 1 night in Sep 2022
Response from Holly on 21 Sept 2022
Anne, thank you for taking the time to leave a review in regard to your recent stay here with us.I am delighted to see that you have enjoyed your overall stay, I hope you choose to visit us again in the future.Kind Regards,HollyThe Kirkfield Hotel

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Coffee was weak but apart from that all good !
Stayed 1 night in Aug 2022
Response from Holly on 21 Sept 2022
William, thank you for taking the time to leave a review in regard to your recent experience with us here at The Kirkfield Hotel. I hope you choose to stay with us again in the future.Kind Regards,HollyThe Kirkfield Hotel

6/10 Okay

Maria

Travelled with group
Disliked: Property conditions & facilities
Pleasant hotel but awful restaurant.
Staff very pleasant but restaurant food very disappointing. Also very small area for drinking and not too keen by the fact it shows sporting events on a big screen......so it will attract groups of drunken lads......something you dont want yo have to engage with. Room given was upgrade but small dark and at the very top room 15. So not suitable for anyone with a disability.
Stayed 1 night in Jul 2022

10/10 Excellent

Ann

Stayed 1 night in Jul 2022

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel above a pub, only draw back is the pub across the street, and people lingering after closing that were very noisy. Would love to go back wen it it is not a heat wave, as room was very hot. I suggest manamenet supply fans during hot spells.
Stayed 1 night in Jul 2022
Response from Holly on 21 Sept 2022
John, thank you for taking the time to leave a review in regard to your recent experience with us here at The Kirkfield Hotel. I am glad to hear that you enjoyed your overall stay with us! We do have a number of fans at the hotel, which are available on request, just so you are aware for the future!I look forward to welcoming you back again soon.Kind Regards,HollyHotel ManagerThe Kirkfield Hotel

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Holly on 18 July 2022
Joanne, thank you for taking the time to leave a review in regards to your recent experience with us here at The Kirkfield Hotel. I hope you choose to visit us again in the future. Kind Regards, Holly The Kirkfield Hotel

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room very clean sadly breakfast buffet was removed an hour before the end of service. Slow service at breakfast and limited choice offered. No juice, fresh fruit etc
Stayed 1 night in Jun 2022
Response from Holly on 13 July 2022
Linda, thank you for taking the time to leave a review in regards to your recent experience here at The Kirkfield Hotel. I do apologise for the buffet being put away early, this is not acceptable and I will look into why this happened. I hope this does not deter you from visiting us again. Kind Regards, Holly The Kirkfield Hotel

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
On arriving all staff members were so welcoming and polite. Everyone was very keen to help wherever possible. We also had some food in the restaurant which was delicious! Would absolutely go there again.
Stayed 1 night in Jun 2022
Response from Charlotte on 15 June 2022
Terry, thank you for such a lovely review. I'm glad you enjoyed your experience with us and I'm happy you noticed how helpful our staff are- it's good to hear! We do hope to see you again soon. Kind regards, Charlotte

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Charlotte on 15 June 2022
Thank you for the high rating, we hope to see you again soon! Kind regards, Charlotte

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Charlotte on 15 June 2022
Thank you for the great rating, we do hope you visit again soon! Kind regards, Charlotte

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay Friendly staff
Stayed 1 night in Apr 2022
Response from Charlotte on 15 June 2022
Chris, thank you for the nice review. It's good to hear you enjoyed your stay with us and that you were cared for by our staff. I do hope you choose to stay with us again! Kind regards, Charlotte

10/10 Excellent

Lorayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room, nice bathroom. Friendly helpful staff. On a busy road and no car park but we were able to park on the street close by. Would use again.
Stayed 1 night in Apr 2022

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice hotel, clean, friendly staff, good food, comfy bed
Stayed 1 night in Mar 2022

8/10 Good

Richard

Business traveller
Liked: Cleanliness
Disliked: Amenities
it was a very pleasant stay, disappointed light bulbs had not been replaced so a bit dark. Noisy because of the rugby which is ok, i am a big fan
Stayed 1 night in Feb 2022