Quest Serviced Apartments in Lesley from AU$226

"They offer shuttle service from airport by phoning on arrival. After very long and delayed flight, I phoned at about 8pm local time, but no-one to take call so I left my name and number for call back. I tried again 10 minutes later. Again, no-one available. I tried a third time but no-one available. Being in a strange country, extremely tired after long flight, we had no choice but to get taxi. Cost $65. On check-in, I told receptionist who confirmed I had used correct number. She asked me to speak to manager next morning to arrange reimbursement. Apartment was OK and after a good night’s sleep, I spoke to manager. He checked my phone and confirmed that I had used the correct number 3 times. He even used my phone to dial the number and it rang on his desk. He apologised and promised to investigate, contact me by email and refund me with my out-of-pocket costs [which would be $55]. After a week, I emailed the company and the response really shocked me. He claimed there was no record of me contacting them [basically calling me a liar] even after seeing the calls on my phone. He said that he would “meet me half way” and credit me with 30 dollars. I replied that I did not accept this offer as we were $55 out-of-pocket. I got no response. After a few days I got a credit of 19p [30 cents] to my account. I contacted him again [very annoyed] and a further £15.81 [so total of about 30 dollars] was added to my account. I contacted manager again but no response. I would not recommend."

"Clean"

"Great location, property is tired, wallpaper peeling off the walls, stained carpet. The bed is great though."

"AC worked well, room was spacious, room service really quick. "

"Filthy rooms and outdated amenities. Only recommend if it's a last place to stay."

"It was quite and good ppl next to food shops and railway"

"Yes"

"Great new clean hotel. Lovely bed and linnen. Stayed with my mum who had an early Fiona Stanley Hospital appointment and we live in dunsborough. Perfect stay and location!"

"New and well maintained on University grounds "