Len Waters Estate Hotels, Sydney

"Difficult to find, once we actually found, staff were not warm and welcoming, rather robotic, not rude just very stiff. Otherwise, clean, very close to airport and would stay again. "

"The staff person. during check-in was very helpful. This was very much appreciated."

"Was a bit scary at 4.15 am when leavi ng through the side door to be meet by a drunk guy wanting to give me a hug. Luckily the taxi came a little early. Just got a fright when going out the door, as i didn't see him there."

"One of the best included breakfasts I’ve had in Australia. Parking was good. Location was excellent, particularly with regard to the range of restaurants within close walking distance. Multiple forms of public transport easily accessible. One of those hotels where everything works seamlessly. "

"POSITIVES: *Front Desk Jason and the manager’s attitude upon check-in: They were very considerate and helpful. Jason in particular was very apologetic when I had to clean and sweep up all the dirt, lint and hair in the room. See further info below. *Funky ceiling and bed frame ambient lighting that could change colour. *Modern appointments generally *Crisp, clean sheets & towels NEGATIVES: *When I checked-in & saw the room it was extremely dirty. Floors had wads & wads of hair, debris, lint, dirt. Called Jason to come by w/ a vac & he said they didn’t have one!! So, Jason came up w/ a small pan & brush!! Astonishing!! He proceeded to sweep up all the hair & dirt but clearly had never done this before, so I asked to have the pan & brush & I proceeded to go down on my haunches & sweep up all this disgusting hair and dirt at 10:30pm! Exactly what I had to do at another property recently! This is hospitality! Cleanliness is paramount people!! *This room hadn’t been cleaned for a very long time. When Jason left, I continued the process with tissues, it was never-ending, disgusting. *Had to deal w/ a cockroach in the middle of the night as well near the bed! *There were strange particles—looked like dried-up food particles—in the crevice between the wall / bed head!! Vile!! *Stale cigarette smell was exacerbated when the aircon was turned on. *Nil bug screen on window. *The window outlook was like a prison vestibule. *Patio furniture in the room! *Shower alternator didn't work."

"The Tv shows no internet access "

"Good room views to city airport beach"

"Great location for event we attended Staff were helpful and friendly Provided gluten free options at breakfast which was appreciated Room good size for the 3 of us Just needed a bit more focus on cleaning here and there as bedside tables were dirty and found some hair in my son's bed "

"Buffet breakfast was great, staff were very friendly and helpful"