Front of property - evening/night

Reviews of easyHotel Leeds

3 out of 5
easyHotel Leeds
14-22 Lands Lane, Leeds, England

Reviews

7.8

Good

Rating 10 - Excellent. 362 out of 999 reviews" "
Rating 8 - Good. 338 out of 999 reviews" "
Rating 6 - Okay. 158 out of 999 reviews" "
Rating 4 - Poor. 75 out of 999 reviews" "
Rating 2 - Terrible. 66 out of 999 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Phillip

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from MP on 21 May 2024
DearPhillip , Thank you for taking the time out to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guest we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from youRegardsEasy Hotel leedsCustomer Relation MP

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely easy hotel inside. Very clean and quiet, surprisingly as the premier league darts was in town! Outside a bit rough with a few homeless asking for money for coffee etc which wasn’t ideal
Stayed 1 night in May 2024
Response from MP on 11 May 2024
Dear Tony ,Thank you for sharing your feedback about our hotel! We appreciate your comments and are glad to hear that you found the interior clean and quiet. Regarding the external environment, we apologize if it didn’t meet your expectations. We understand that the presence of homeless individuals can be concerning. We are committed to creating a positive experience for all our guests, and we take your feedback seriously.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from MP on 4 May 2024
Dear Guest Thanks for your feedback . Im glad that you have enjoyed your recent stay with us . hoping to see yuo again soon in future RegardsEasy Hotel LeedsCustomer Relation MP

8/10 Good

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were efficient and the room was comfortable
Stayed 1 night in May 2024
Response from MP on 3 May 2024
Dear Miles, Thank you for taking the time to share your experience with us.We’re delighted to hear that you found our staff efficient and enjoyed the comfort of your room.Your kind words mean a lot to us, and we’re grateful for your stay.We hope to welcome you back soon for another pleasant stay!RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff and great room for the price
Stayed 1 night in Apr 2024
Response from MP on 28 Apr 2024
Dear Matthew ,Thank you for sharing your positive experience with us! We truly appreciate your kind words and are delighted to hear that you found our staff friendly and enjoyed your room. It’s our goal to provide excellent service at an affordable price, and we’re thrilled that we met your expectations. We look forward to welcoming you back soon! RegardsEasy Hotel LeedsCustomer RelationMP

4/10 Poor

Zoe

This hotel is listed with parking and that’s not the case. There are park lots available in about 10 minute walk away but it shouldn’t be listed as having parking
Stayed 1 night in Apr 2024
Response from MP on 23 Apr 2024
Dear Guest Thank you for your feedback! We appreciate your insights and apologize for any inconvenience caused. While we do not have on-site parking, we understand that nearby parking lots are available within a 10-minute walk. We’re glad you enjoyed the room and the coffee maker during your stay. We look forward to welcoming you again!RegardsEasy Hotel LeedsCustomer Relation MP

6/10 Okay

Georgina

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay was good but the beds where really uncomfortable we both were woken up by back pain due to the beds so difficult to then go back to sleep also the see through bathroom door was very uncomfortable as if you were to tall or to short you could been seen by the other person in the room.
Stayed 1 night in Apr 2024
Response from MP on 23 Apr 2024
Dear Guest ,Thank you for sharing your feedback about your recent stay. We sincerely apologize for any inconvenience you experienced during your visit. Your comfort is of utmost importance to us, and we deeply regret that the beds did not meet your expectations and caused discomfort. Additionally, we apologize for any discomfort caused by the see-through bathroom door.We appreciate your candid comments, as they help us identify areas for improvement. Rest assured, we take your feedback seriously, and we will address these issues promptly. Our team is committed to ensuring a pleasant and restful stay for all our guests.If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to our management directly. We value your patronage and hope to have the opportunity to welcome you back for a more comfortable experience in the future.Thank you for choosing our hotel, and we look forward to serving you again soon! RegardsEasy Hotel LeedsCustomer RelationMP

8/10 Good

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible. Basic room but all I needed for the night.
Stayed 1 night in Apr 2024
Response from MP on 23 Apr 2024
Dear Faith, Thank you for taking the time to leave a review. We’re delighted to hear that our hotel’s accessibility and basic amenities met your needs during your stay. Your comfort is important to us, and we’re glad you found everything you needed for the night.We appreciate your feedback, as it helps us continuously improve our services. If there’s anything specific you’d like us to address or enhance, please feel free to share more details. We value your input and look forward to welcoming you back in the futureRegardsEasy Hotel LeedsCustomer RelationMP

4/10 Poor

Kayleigh

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Cleaner just walked into our room at 9am. No apologies or anything. Never got a good bye from the staff, just took the room card from me. Paid £160 to stay in a little box. Won't be staying again unless its alot cheaper
Stayed 1 night in Apr 2024
Response from MP on 23 Apr 2024
Dear Kayleigh ,I apologize for the inconvenience you experienced during your stay. It’s disheartening to hear that our service fell short of your expectations. We appreciate your feedback and take it seriously. Rest assured, we will address the issues you’ve raised with our team to improve our services. If you have any further concerns, please feel free to reach out to us directly. We hope you’ll consider giving us another chance in the future. Thank you for sharing your thoughtsRegardsEasy Hotel LeedsCustomer relationMP

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from MP on 9 Apr 2024
Dear Guest Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel leedsCustomer Relation MP

2/10 Terrible

Helen

Stayed 1 night in Mar 2024
Response from MP on 23 Apr 2024
Dear Helen , Thank you for taking the time out to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guest we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from youRegardsEasy Hotel leedsCustomer RelationMP

6/10 Okay

Adrienne

Liked: Cleanliness
Disliked: Amenities
Very basic which is what I expected… what I did not expect was how tiny the rooms were. There was no place to put your luggage and barely 6 inches between the bed and the walls. Very clean and convenient to so many things in Leeds but be prepared for small.
Response from MP on 20 Mar 2024
Dear Adrienne, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have faced during your stay. Your feedback is essential to us, and we appreciate your honesty.We understand that the room size fell short of your expectations. Our team strives to provide comfortable accommodations for all our guests, and we regret that we didn’t meet your needs in this regard. We apologize for any inconvenience caused by the limited space.Regarding the lack of space for luggage, we apologize for any inconvenience you experienced. We will review our room layouts and explore ways to improve storage options for our guests.We are pleased to hear that you found our hotel clean and convenient. We take pride in our location and strive to offer a convenient base for exploring Leeds.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future and provide an improved experience.RegardsEasy Hotel LeedsCustomer RelationMP

6/10 Okay

George Nana

Liked: Cleanliness, staff & service
Very small rooms with no tables or chairs
Stayed 1 night in Mar 2024
Response from MP on 20 Mar 2024
Dear George , thank you for sharing your thoughts..I sincerely apologize that our rooms did not meet your expectations.Our rooms are intentionally designed to be compact due to space constraints.We’d love to discuss this further. Please feel free to reach out to us directly.on our email : leeds@easyhotel.comwe look forward to welcoming you again RegardsEasy Hotel leedsCustomer RelationMP

8/10 Good

monique

Liked: Cleanliness, staff & service
It does what it says on the tin. It is basic but efficient and good location. However I think the price point averaging £80.- per night for 5 nights is too high for what you are offering. Comparing it with hotel chains such as Premiere Inn you don’t compare well.
Stayed 5 nights in Mar 2024
Response from MP on 16 Mar 2024
Dear Monique , Thank you for sharing your feedback about your recent stay with us. We appreciate your candid comments and are glad to hear that our location and efficiency met your expectations. Regarding the price point, we understand that it’s an essential consideration for our guests. We apologize if you found it higher than expected. We continually evaluate our rates to ensure they align with the value we provide. However, we appreciate your comparison to other hotel chains like Premier Inn.We take your feedback seriously, and we’ll review our pricing strategy to ensure it remains competitive while maintaining the quality of our services. If you have any further suggestions or concerns, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future! I’ve crafted a response that acknowledges the user’s feedback, expresses gratitude, and addresses their concerns. If you’d like me to adjust anything or provide additional information, feel free to ask! RegardsEasy Hotel LeedsCustomer RelationMP

8/10 Good

SIDNEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location room was adequate for a one night stay, a longer stay would be worth maybe bedside cabinets and wardrobes.
Stayed 1 night in Mar 2024
Response from MP on 15 Mar 2024
Dear Sidney, Thank you for your feedback! We appreciate your kind words and are glad you chose our hotel for your stay.We appreciate your feedback regarding the room. Your comments about the room’s suitability for longer stays are valuable to us.We’re continuously working to improve our accommodations. Rest assured, we’ll consider your feedback as we plan future upgrades.We hope to have the opportunity to welcome you back in the future. Your comfort is our priority.RegardsEasy Hotel LeedsCustomer Relation MP

4/10 Poor

Catherine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mattress was extremely hard and only one thin pillow each. Asked for another and given one to share as that was all that was available. Pubic hairs next to sink from previous guest. Staff were friendly and location excellent. Definitely wouldn’t recommend though.
Stayed 1 night in Mar 2024
Response from Mp on 13 Mar 2024
Dear Catherine , I apologize for the inconveniences you experienced during your stay. We appreciate your feedback, as it helps us improve our services. Rest assured, we take your comments seriously and will address them with our team. Thank you for highlighting the friendly staff and excellent location. We hope you’ll consider giving us another chance in the future. RegardsEasy Hotel LeedsCustomer RelationMP

6/10 Okay

Debra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
When we checked in, upon opening the door to our room, it was not cleaned at all! There were towels strewn on the floor, the bed was unmade and the bathroom was dirty too. We went back to the reception, and the staff were shocked and upset that the situation had happened. They apologised and asked us to give them some time to clean the room. We went to the Costa Coffee shop next door to wait. When we returned the staff apologised again and said we could have free drinks for the next 24 hours and could have a free late check out if we needed it. The room was very basic in that it only had a bed and a TV in it. The accessible bathroom was really good, with lots of room. The customer service was good, but we probably wouldn’t come back because of the basic facilities and no where to sit or any tea/coffee making facilities, no wardrobe and the layout of the bathroom door was awkward. A sliding door would have been better.
Stayed 2 nights in Feb 2024
Response from MP on 7 Mar 2024
Dear Debra, Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced upon check-in. It is our priority to ensure that our guests have a comfortable and clean environment during their stay, and we deeply regret that we fell short of your expectations.We appreciate your patience while we addressed the cleanliness issue in your room. Our team takes such matters seriously, and we have taken steps to prevent similar incidents in the future.Regarding the compensation offered, we are glad that our staff promptly apologized and provided you with free drinks for the next 24 hours and a complimentary late check-out option. We hope this gesture helped alleviate some of the inconvenience you faced.We also appreciate your positive comments about the accessible bathroom and our customer service. Your feedback is valuable to us as we continuously strive to improve our facilities and services.We apologize for any inconvenience caused by the room’s basic amenities. We understand the importance of providing a comfortable and well-equipped space for our guests. Your comments regarding the lack of seating, tea/coffee facilities, wardrobe, and the bathroom door layout have been duly noted, and we will take them into consideration for future improvements.Once again, we apologize for any inconvenience you encountered during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future, with an improved experience. If there’s anything else you’d like to share or discuss, please feel free to reach out to our management team directly.Thank you for choosing our hotel, and we hope to see you again soon! RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, comfortable and convenient hotel.
Stayed 1 night in Mar 2024
Response from MP on 5 Mar 2024
Dear Michael, Thank you so much for choosing our hotel and for sharing your positive experience! We’re thrilled to hear that you found our accommodations comfortable and convenient. Our team works hard to create a great guest experience, and it’s rewarding to know we succeeded during your stay.We hope to welcome you back soon for another enjoyable visit. If there’s anything else we can do to enhance your next stay, please don’t hesitate to reach out.Warm regards,RegardsEasy Hotel LeedsCustomer RelationMP

10/10 Excellent

rabia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Enjoyed our trip. The place could do with some hanging place for clothes and maybe a table . Other than that it was perfect
Stayed 2 nights in Mar 2024
Response from MP on 4 Mar 2024
Dear RabiaThank you for sharing your feedback about your recent stay with us. We’re delighted to hear that you enjoyed your trip overall! Your comments are valuable to us, and we appreciate your honesty.Regarding your suggestions, we take them seriously and will certainly consider them for future improvements. Providing convenient hanging space for clothes and a table is essential for our guests’ comfort, and we apologize if this was lacking during your stay. Rest assured, we’ll review our room amenities to enhance the overall experience for our guests.We hope to welcome you back soon, and thank you for choosing to stay with us!Warm regards, RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, easy and convenient.
Stayed 1 night in Feb 2024
Response from MP on 29 Feb 2024
Dear Michael ,Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer Relation MP

8/10 Good

CAROLE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MP on 23 Feb 2024
Dear Carole , Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from MP on 23 Feb 2024
Dear Christopher, Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer Relation MP

8/10 Good

Anika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were very friendly and accomadated all our needs
Stayed 1 night in Feb 2024
Response from MP on 23 Feb 2024
Dear Anika ,Thank you for your kind words! We’re delighted to hear that our staff made your experience enjoyable. Your satisfaction is our top priority. If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back soon! RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

Tasaduk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience
It has been a fantastic experience wherin the staff of easyhotel leeds have been anazing, very professional and friendly. The rooms are neat and tidy with clean toilets. No noise at all and had a peaceful sleep. The room charges are very affordable and definitely couldn't get anything more for this fantastic price. Loved my stay and definitely if I travel to leeds again would not think of staying anywhere else. Surely recommend with ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Feb 2024
Response from MP on 21 Feb 2024
Dear Tasaduk, Thank you for sharing your wonderful experience at EasyHotel Leeds! We greatly appreciate your kind words and are thrilled to hear that our staff provided excellent service. It’s fantastic to know that you found the rooms clean, peaceful, and affordable. Your recommendation means a lot to us! We look forward to welcoming you back whenever you travel to Leeds. RegardsEasy HotelLeedsCustomer Relation MP

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Below Standard for EasyHotel
Room was very small with limited storage space, I have stayed in other EasyHotels so I expected a small room, but this was smaller than most - not a huge problem for 1 night. Room was very clean generally (floor/bathroom/sheets), but on closer inspection there was blood droplets on walls, headboard, floor, bathroom door and handles. I complained on check out and offered an apology, but was left a bit grossed out.
Stayed 1 night in Feb 2024
Response from MP on 21 Feb 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay at EasyHotel Leeds. We appreciate your understanding regarding the room size, and we’re glad to hear that the cleanliness of the floor, bathroom, and sheets met your expectations.However, we are truly sorry to learn about the issue with blood droplets in your room. This is certainly not the standard we aim for, and we deeply regret any discomfort it caused you. Rest assured, we take your feedback seriously, and we will investigate this matter thoroughly to prevent such incidents in the future.We value your patronage and hope you’ll give us another chance to provide you with an improved experience on your next visit to Leeds. If you have any further concerns, please feel free to reach out to our management team directly. Thank you for choosing EasyHotel Leeds, and we look forward to welcoming you back. RegardsEasy Hotel LeedsCustomer Relation MP

8/10 Good

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy, nice friendly staff. Rooms small as expected.
Stayed 2 nights in Feb 2024
Response from MP on 18 Feb 2024
Dear Jordan , Thank you for taking the time to share your feedback! We appreciate your kind words about our cleanliness, friendly staff, and overall experience. Regarding the room size, we understand that our rooms may be smaller than some guests expect. We apologize if this caused any inconvenience during your stay. Your feedback is valuable to us, and we’ll certainly take it into consideration as we continue to improve.We hope to welcome you back soon, and please feel free to reach out if you have any further comments or suggestions. RegardsEasy Hotel LeedsCustomer Relation MP

6/10 Okay

Alan

Disliked: Amenities
Very basic but was OK just as somewhere to sleep for a night.
Stayed 1 night in Feb 2024
Response from MP on 21 Feb 2024
Dear Guest , Thank you for your positive feedback! We’re delighted that you found our accommodations suitable for your needs.Your positive words encourage us to continue providing excellent service. Thank youRegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff- room does what it says on the tin. Very pleased :)
Stayed 1 night in Feb 2024
Response from MP on 15 Feb 2024
Dear Lauren , “Thank you so much for your kind words! We’re delighted that you found our staff excellent and that the room met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. Have a wonderful day!”RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from MP on 15 Feb 2024
Dear Julie , Many thanks for providing this great score for your stay at our hotel.We are proud to provide great experiences to our guests and hopefully we will have the pleasure of welcoming you again soon in one of our hotels.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, cheap perfect spot. 👍
Stayed 2 nights in Feb 2024
Response from MP on 15 Feb 2024
Dear Jane , Thank you for your positive feedback! We’re thrilled that you enjoyed your experience with us..We’re glad you found our spot clean and affordable. Providing excellent service is our top priorityWe look forward to welcoming you back soonRegardsEasy Hotel LeedsCustomer Relation MP

6/10 Okay

Baldeish

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from MP on 6 Feb 2024
Dear Guest,Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer Relation Mp

10/10 Excellent

Edina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MP on 6 Feb 2024
Dear Edina ,Many thanks for providing this great score for your stay at our hotel.We are proud to provide great experiences to our guests and hopefully we will have the pleasure of welcoming you again soon in one of our hotels.RegardsEasy Hotel LeedsCustomer Relation Mp

8/10 Good

Joanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and price
Great price but tiny room. No room to change clothes or easily navigate around the beds. Clean bathroom but very exposed! Very slow running basin. Room too hot but aircon worked. Can't open windows. Overall it was clean and economical.
Stayed 1 night in Jan 2024
Response from MP on 6 Feb 2024
Dear Joanna, Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize for any inconvenience you experienced during your stay.We’re glad to hear that you found the bathroom clean and that the air conditioning was effective.We apologize for any inconvenience caused by the room size and the basin. We understand that space is important, and we’ll take your feedback into consideration for future improvements,.Unfortunately, due to safety regulations, our windows are fixed and cannot be opened. We apologize for any discomfort this may have caused..Thank you for choosing our hotel. We appreciate your feedback and hope to welcome you back in the futureRegardsEasy Hotel LeedsCustomer Relation MP

6/10 Okay

CAROLE

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from MP on 6 Feb 2024
Dear Carole , Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really accommodating and helpful staff. Amazing location in the centre of Leeds close to all popular tourist locations.
Stayed 2 nights in Jan 2024
Response from MP on 31 Jan 2024
Dear Sarah ,Thank you for sharing your positive experience with us! We truly appreciate your kind words and are delighted to hear that our staff was accommodating and helpful during your visit. Our central location in Leeds is indeed a great advantage, allowing easy access to all the popular tourist spots.Your feedback means a lot to us, and we’re committed to maintaining the high standards that you’ve come to expect. We look forward to welcoming you back soon! If you have any further comments or suggestions, feel free to share them. We’re always striving to improve and provide the best possible experience for our guests. Thank you once again for choosing us!RegardsEasy Hotel LeedsCustomer RelationMP

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really helpful and friendly.
Stayed 1 night in Jan 2024
Response from MP on 29 Jan 2024
Dear John ,Many thanks for providing this great score for your stay at our hotel.We are proud to provide great experiences to our guests and hopefully we will have the pleasure of welcoming you again soon in one of our hotels.RegardsEasy Hotel LeedsCustomer Relation MP

8/10 Good

C

Liked: Property conditions & facilities
Disliked: Room comfort
Just ok
Stayed here a few times but this room was even smaller. I paid for 2 people so I’d at least get 2 towels but they still only gave me one. Bed not comfy
Stayed 1 night in Jan 2024
Response from MP on 29 Jan 2024
Dear Guest , Thank you for taking the time to share your feedback with us. We’re sorry to hear that your recent stay with us was not up to your expectations. We understand that you were disappointed with the size of the room, the bed comfort, and the number of towels provided. Please accept our sincere apologies for any inconvenience caused.We appreciate your feedback and will use it to improve our services. We hope that you will give us another chance to provide you with a better experience in the future.RegardsEasy Hotel LeedsCustomer Relation MP

4/10 Poor

oskar

Travelled with partner
Liked: Property conditions & facilities
Dead pigeon outside the window, room 225, AC so dirty that dirt was coming out into the shower
Stayed 1 night in Jan 2024
Response from MP on 23 Jan 2024
Dear Oskar, I’m sorry to hear that you had a negative experience during your stay. We take all feedback seriously and will work to address the issues you’ve raised. We apologize for the inconvenience caused by the dead pigeon outside your window and the dirty AC. We will ensure that our housekeeping team is notified and takes appropriate action to prevent such incidents from happening in the future. Thank you for bringing this to our attention. If you have any further concerns, please do not hesitate to reach out to us. We hope to have the opportunity to serve you better in the future.RegardsEasy Hotel LeedsCustomer Relation MP

2/10 Terrible

Norman

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MP on 23 Jan 2024
Dear Norman, Thank you for taking the time out to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guest we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from youRegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

Kiera

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from MP on 22 Jan 2024
Dear Kiera,Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer RelationMP

6/10 Okay

Stephen

Turn the heating up and clean more thoroughly
Could do with a deeper clean, edges to shower door, around toilet and room edges are dirty. Basic checks would see the sink plunger doesn't stay in and the aerator from tap is missing and no bag in the bin. Not happy that heating cannot be turned up higher than 23 Average basic room, but for the price in a city centre it was ok
Stayed 1 night in Jan 2024
Response from MP on 22 Jan 2024
Dear Stephen, Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the cleanliness issues you experienced during your stay. We will make sure to address these concerns with our housekeeping team to ensure that our guests receive the highest level of service and comfort.Regarding the sink plunger and aerator from tap, we appreciate you bringing this to our attention. We will make sure to have our maintenance team look into this issue and resolve it as soon as possible.We are sorry to hear that you were not satisfied with the heating in your room. Our heating system is set to maintain a comfortable temperature throughout the hotel, but we understand that some guests may prefer a warmer room. We will take your feedback into consideration as we continue to improve our services.We are glad to hear that you found our hotel to be a good value for the price. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you again for your feedback and for choosing to stay with us.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location simple clean and functional good price
Stayed 1 night in Jan 2024
Response from MP on 22 Jan 2024
Dear Guest , Thank you for your kind words! We’re glad you enjoyed your stay with us..We look forward to welcoming you back.”RegardsEasy HotelLeedsCustomer RelationMP

6/10 Okay

Thet

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
no kettle, complimentary hair dryer, chairs and table.
Stayed 1 night in Jan 2024
Response from MP on 19 Jan 2024
Dear Guest , Thank you for choosing to stay with us and for taking your time to leave us a review.In line with our value proposition, we focus all our efforts in providing a comfortable stay to all our guests.Although we do not provide coffee and tea facilities in our rooms, you can find a hot drinks machine and our vending machines providing soft drinks and snacks at reception. we do hold a small selection of additional items to use free of charge, such as hairdryers, irons/ironing boards, charger, additional towel, all of which can be requested from our front deskdirectly. We hope to see you again soon in any one of our locations across EuropeRegardsEasy Hotel LeedsCustomer Relation MP

2/10 Terrible

C M

Stayed 1 night in Jan 2024
Response from MP on 19 Jan 2024
Dear Guest Thank you for taking the time out to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guest we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from you.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

PAULINE

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP on 19 Jan 2024
Dear Pauline , Many thanks for providing this great score for your stay at our hotel.We are proud to provide great experiences to our guests and hopefully we will have the pleasure of welcoming you again soon in one of our hotels.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

PAULINE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MP on 20 Jan 2024
Dear Pauline , Many thanks for providing this great score for your stay at our hotel.We are proud to provide great experiences to our guests and hopefully we will have the pleasure of welcoming you again soon in one of our hotels.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MP on 10 Jan 2024
Dear Oscar , Thank you very much for this great score and we are delighted that you had an enjoyable stay with us.We look forward to welcoming you again at easyHotel.RegardsEasy Hotel LeedsCustomer Relation Mp

8/10 Good

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great basic hotel option
Stayed 1 night in Jan 2024
Response from MP on 9 Jan 2024
Dear Nicola, Thank you for taking the time to write a review of our hotel. We are thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.RegardsEasy Hotel LeedsCustomer Relation MP

4/10 Poor

Kevin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Poor experience
Was a disabled room that I had to book because other rooms where not available we are not disabled but if I was I would not of been happy as no mirror in the bathroom I think even disabled people would need a mirror the sink was so small and there was no shelves to put your toiletries. 1 pillow each and only 1 towel asked for another but it never came. Bed was low so that would be good for some people room had a smell I would not stay again.
Stayed 1 night in Jan 2024
Response from MP on 9 Jan 2024
Dear Kelvin , Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We appreciate your feedback and will use it to improve our services.We apologize for the inconvenience caused by the lack of a mirror in the bathroom. We understand that this is an essential amenity for all guests, including those with disabilities. We will ensure that all our rooms are equipped with mirrors in the bathroom.We are sorry to hear that you found the sink to be small and that there were no shelves to put your toiletries. We will take your feedback into consideration and look into ways to improve the storage options in our rooms.We apologize for the inconvenience caused by the lack of an extra pillow and towel. We will ensure that our housekeeping team is reminded to provide additional pillows and towels upon request.We are sorry to hear that the room had a smell and that you would not stay again. We will investigate the issue and take appropriate measures to ensure that our rooms are clean and odor-free.We hope that you will give us another chance to serve you in the future. If you have any further concerns, please do not hesitate to contact us. We value your feedback and strive to provide the best possible experience for all our guests.RegardsEasy Hotel LeedsCustomer Relation MP

10/10 Excellent

francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
Really good accommodation in the middle of city centre. Close to all amenities. The staff is extremely helpful and polite.Will definitely book again. Also very affordable.
Stayed 2 nights in Jan 2024
Response from MP on 9 Jan 2024
Dear Francis, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our accommodation. Our team works hard to ensure that our guests have a comfortable and memorable experience, so we are delighted to hear that you found our staff to be extremely helpful and polite. We are also glad to know that you found our location convenient and our prices affordable. We look forward to welcoming you back soon! RegardsEasy Hotel LeedsCustomer Relation MP