Family Hotels & Resorts in Laguna Niguel from AU$114

"The window Curtains are not working. The fridge was flooded with water."

"The second time I've stayed, and something has happened to the hot water. I reported it to the front desk in person this time, and there was no real acknowledgment. "

"Had 2 other occupants in room close to ours starting and running their diesel vehicles all hours of the night. Talked to management to be moved. Said I would have to check out in the morning and see if a room opened up later. We stuck it out. Stayed in a different hotel last week which was much nicer and quieter and also more reasonable."

"Supposed front beach view ok. Too close to street could here traffic. First night was fine next morning bathroom sink started leaking all over the floor called maintenance they came out and tried to say just dripping from top of sink we had to let water run and basically flood the floor and had them come out to actually see the problem. The repair man finally acknowledged we were right and had to come back with tools. We left for breakfast came back to room, there was a sour stink smell and there were still no towels after calling house keeping three times to replace our towels sincewe had to wipe up water off the floor with our towels. Then I decided to shower noticed black stuff in the drain area and after running the shower for a few minutes it started to not drain, we had to call maintenance again. We decided to go to pool and told front desk we would check with them when we were done at pool in two hours. We checked in two hours font desk said all was fixed cleaned and towels refreshed this was at 4 pm. Mind you the problem started at 9 am.the hotel offered only $100 credit to be used on food or drinks. I was insulted that they thought that was sufficient for out inconvenience. And lack of urgency. Also on Saturday or Sunday early morning I could smell marijuana and early morning cigars. They do have balconies so I’m sure the smell from smoking outside blew our way but spending $1100 for two nights I guess I expected better."

"Great stay. Loved the area."

"Nice clean room and great customer service. We had 2 small dogs and everyone was friendly there."

"Great place great things to do terrible is that service"

"Loved this place. 10/10 recommend. Zero complaints"

"Had a great stay "