Down duvets, pillow-top beds, blackout curtains, free WiFi
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Reviews of Connect Inn Gionshijo

3.5 out of 5
Connect Inn Gionshijo
100-1 Hakata-cho, Higashi Yama-ku, Kyoto, Kyoto

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 28 reviews" "
Rating 8 - Good. 7 out of 28 reviews" "
Rating 6 - Okay. 3 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

9.0/10

Cleanliness

6.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

riley

Travelled with group
Disliked: Staff & service
The hotel is in a great location, however we would never stay again. First, the check in office is not located at the hotel, and there are no staff present where you stay. We received a message 2 hours before our in that we needed to go straight to the hotel and not the check in spot. I I have data, we would not have known. Check in was not smooth and was done completely by ourselves. We messaged the staff two days in a row about heat becuase it was freezing, and received zero response back. Basically, be prepared to have 0 assistance from staff if there are ever any issues. Bathroom was dirty when we arrived and the toilet has a perpetual sewage smell coming from it. We are two unpicky girls in our 20s…. This was our worst stay in Japan by far! We did however enjoy the use of the laundry machine.
Stayed 4 nights in Mar 2024
Response from Connect inn Kyoto on 26 Mar 2024
Thank you for staying with us.We apologize for the inconvenience of our staff.Please check with the staff member who responded to you to find out why this response was made.We are very sorry that we were unable to provide services that were unpleasant for our customers.We will utilize your valuable opinions in our future response.

8/10 Good

Camille

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was in a great location. Apartment was clean. Check in process required going to a different place which was not nearby, this was a bit of a hassle.
Stayed 4 nights in Oct 2023
Response from Connect inn Kyoto on 16 Oct 2023
Thank you for staying with us.We apologize for the inconvenience caused regarding check-in.We strive to provide our guests with a comfortable stay.We looking forward to seeing you coming again.

6/10 Okay

JENNIFER, bradford

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The facility was great in all regards, but the room wasn't ready even 30 minutes after checking so I had to wait another 30 mins for them to come clean it and then I spent the entire week trying to access the WiFi and the staff kept giving me the wrong, and different each time, passwords. So that was frustrating. Since there is no staff around, any issues have to be dealt with by email or phone.a couple of phone calls helped to resolve that the room hadn't been cleaned yet, but then the phone wasn't answered when I couldn't access WiFi, so I had to rely on email. That took time and then the two different passwords I was given over the course of 4 days trying to get on, were just wrong (as I was leaving I found the tiny little placard that had the correct password on it!)
Stayed 4 nights in Jun 2023
Response from Kanade on 20 June 2023
Customer satisfaction is always a number one priority for us.We are deeply sorry that that wasn’t clearly demonstrated to you. We apologize again for any trouble we may have caused you. Good luck with you, and I wish you all the best.

2/10 Terrible

Derek

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in May 2023
Response from Kanade Kyoto on 24 May 2023
Our team has done its best to anticipate your needs.We are so sorry to hear that you have had such a poor experience that you no longer want to work with us.Customer satisfaction is always a number one priority for us.We are deeply sorry that that wasn’t clearly demonstrated to you.As much as I hate to see you go, I completely understand how upset you must feel. I apologize again for any trouble we may have caused you. Good luck with your, and I wish you all the best.Thank you for staying at our hotel during your visit to Kyoto, and we invite you to include us in your future plans when you visit the area again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel was clean and had a good location. However, the service was basically nonexistent. There is no staff at the hotel and you communicate with them online (sometimes they only write in Japanese so it was stressful for foreigners). They also have additional charges that other hotels don't necessarily charge extra for such as extra towels or late check-out. And the staff is adamant about these extra charges. There is no daily housekeeping and no elevator so if you have a lot of luggage it can be a hassle. This hotel is good if you don't mind not receiving any hotel services and just want a clean place to stay.
Stayed 3 nights in Mar 2023
Response from Staff on 8 May 2023
I'm sorry, because the cleaning is after check-out. If you have special needs, we will clean the other room and collect garbage. Towels and other fees are prepared according to the number of people. If you want extra towels, you will need to pay extra. Sorry to disappoint you, we will discuss these matters within the company, and hope that we can provide you with better service when you come to live next time, thank you very much for your comments

10/10 Excellent

HIU WAI

Stayed 4 nights in Apr 2023
Response from Kanade Kyoto on 20 Apr 2023
この度ご利用いただき誠にありがとうございました。また京都へお越しの際はぜひ当施設をご利用くださいませ。宜しくお願い致します。

10/10 Excellent

Belle, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place to collect room card is a different location from the Inn, hence a bit inconvenient and time wasted. However, the room was huge and clean and I wouldn't mind staying there again if I were to visit Kyoto in the near future.
Stayed 1 night in Apr 2023
Response from Kanade Kyoto on 29 Apr 2023
Thank you for your comment. We'll try to improve the check-in prodcedure to let our guests feel more convenient and comfortable. Looking forward to see you again.

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Connect inn Kyoto on 8 May 2023
Thank you for using our hotel.When you come to Kyoto again, please use our facility.Thank you.

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice being so close to all the temples and shrine, but also walking distance from the great nightlife!
Stayed 4 nights in Mar 2023
Response from Staff on 10 Apr 2023
今度ご利用頂き、誠にありがとうございます。また京都へお越しの際はぜひ当施設をご利用くださいませ。よろしくお願い致します。

8/10 Good

Jennie, Encino

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location near the famous Gion (geisha district). Walking to all dinings, shopping and attractions. Hotel has no front desk and no cleaning crew for the stay. And must wait for the check in time to enter. Or you can drop luggage at a different location. Small room but new and clean. We have four people. All four beds occupy the room. No place for big luggage’s and no elevator. Stairs are pretty narrow so if you have big luggage’s it might be a big difficult. Has a washing machine but in Japanese. So we didn’t use it. Overall we had a pleasant stay and I will probably stay again
Stayed 2 nights in Apr 2023
Response from Staff on 10 Apr 2023
We are sorry about the front.Now we have a new place could drop off your luggage.Please come here again.Maybe you could try some other houses next time. Thank you for your reply.

8/10 Good

Glen

Stayed 5 nights in Mar 2023
Response from Connect inn Kyoto on 23 Mar 2023
Thank you very much for staying with us this time.We also appreciate the positive reviews.We look forward to seeing you again.

10/10 Excellent

austin

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very nice room, newly renovated and clean
Stayed 4 nights in Mar 2023
Response from Connect inn Kyoto on 23 Mar 2023
Thank you very much for staying with us this time.We also appreciate the positive reviews.We look forward to seeing you again.

10/10 Excellent

farzad

Stayed 4 nights in Mar 2023
Response from Connect inn Kyoto on 23 Mar 2023
Thank you very much for staying with us this time.We also appreciate the positive reviews.We look forward to seeing you again.

6/10 Okay

Mohammed

Stayed 2 nights in Feb 2023
Response from Connect inn Kyoto on 6 Mar 2023
Thank you for staying with us.Thank you for posting your review.We are looking forward to seeing you again.

10/10 Excellent

HUBER

Stayed 2 nights in Feb 2024
Response from Connect inn Kyoto on 2 Mar 2024
Thank you for staying with us.We are very happy about the high review.We hope to see you again.

10/10 Excellent

RYO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
部屋は綺麗で駅からも近く非常にオススメです。 毎日の清掃やタオル交換がなくパジャマない点だけ注意が必要ですが、それ以外は全く不満なく、次回も利用したいホテルです。
Stayed 5 nights in Dec 2023
Response from Connect inn Kyoto on 9 Jan 2024
この度はご宿泊頂きまして誠に有難うございます。高評価のレビューを頂き大変嬉しく思っています。清掃やナイトウェアにつきましてはご不便をお掛け致しました。今後の運営の参考とさせて頂きます。またのお越しをスタッフ一同お待ちしております。

10/10 Excellent

Emily

Stayed 5 nights in Jul 2023
Response from Connect inn Kyoto on 26 July 2023
Thank you for staying with us.We are happy that you were satisfied.We hope to see you again.

10/10 Excellent

Mai

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Connect inn Kyoto on 18 July 2023
この度はご宿泊頂きまして誠にありがとうございます。ご満足頂けましたとのこと大変嬉しく存じます。今後もお客様にご満足いただける滞在を提供できるように努めてまいります。またのお越しをお待ちしております。

8/10 Good

Hitomi, Kawasakishi

Travelled with family and small children
Liked: Cleanliness
Stayed 3 nights in May 2023
Response from Kanade Kyoto on 10 May 2023
この度ご利用いただき誠にありがとうございました。また京都へお越しの際はぜひ当施設をご利用くださいませ。宜しくお願い致します。

10/10 Excellent

WOOIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
가족여행 숙소로 좋았읍니다
아주 만족하였읍니다 청결도 깨끗한 상태이구요 조용하고 위치도 좋았읍니다
Stayed 1 night in Jan 2023
Response from Kanade Kyoto on 22 Jan 2023
이번에는 숙박 고맙습니다.높은 평가 리뷰 고맙습니다.다시 오시기를 기다리고 있습니다.

10/10 Excellent

Jin beom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Connect inn Kyoto on 19 Dec 2022
Thank you for your stay!Thank you for the highly rated review. We are looking forward to seeing you again!

10/10 Excellent

まさふみ

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
4人家族で2泊
宿泊施設はきれいで快適だったけど、連泊の時のタオル枚数が一日分しか無かったのが不便。連泊の時、お掃除などは要らないけど日にち分のタオルは欲しい。
Stayed 2 nights in Sep 2022
Response from 紡 京都 on 8 Oct 2022
この度はご利用いただきありがとうございます。タオルについてご不便をおかけして申し訳ございません。ご意見を参考にさせていただきます。

10/10 Excellent

IKUKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
アクセス、設備、スタッフ文句無し！
京都駅側のサービスカウンターでチェックイン。お部屋が使用可能だったので15時より前に入室出来てその後の旅程がとてもスムーズでした。スタッフもフレンドリー！お部屋のコンディションは綺麗で最高❗️再訪したいです。強いて言うなら、水回りの跳ねた水を拭き取るダスターを備えて下さい。お願いします。
Stayed 2 nights in Sep 2022
Response from 紡 京都 on 8 Oct 2022
この度はご利用いただきありがとうございます。貴重なご意見をいただきありがとうございます。今後の参考にさせていただきます。またのご利用を心よりお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ありがとうございました！
シャワーとトイレも分かれていたし、綺麗だったので良かったです。
Stayed 1 night in Mar 2022
Response from 紡 京都 on 6 Apr 2022
この度はご利用いただきまして有難うございました。 素敵なコメントも嬉しく思います。 今後もお客様にご満足頂ける滞在をご提供いただけるように努めて参ります。 引き続きご愛顧の程宜しくお願い致します。

10/10 Excellent

yuuto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
感想
綺麗で快適でした
Stayed 1 night in Nov 2021
Response from 紡　京都 on 11 Dec 2021
この度はご利用いただき誠にありがとうございます。良い評価を下さり、スタッフ一同大変嬉しく思っております。またのご利用をお待ちしております。

10/10 Excellent

nagahama

Stayed 1 night in Nov 2021