Private beach, beach umbrellas
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Reviews of The Fair House Beach Resort & Hotel

3.5 out of 5
The Fair House Beach Resort & Hotel
124-124/1-2 Moo 3, Bo Put, Koh Samui, Surat Thani

Reviews

8.0

Very good

Rating 10 - Excellent. 49 out of 174 reviews" "
Rating 8 - Good. 79 out of 174 reviews" "
Rating 6 - Okay. 30 out of 174 reviews" "
Rating 4 - Poor. 14 out of 174 reviews" "
Rating 2 - Terrible. 2 out of 174 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Lovely resort with most staff being very polite and helpful. Only negative was that the service can often be very slow around the pool bar and some pool bar staff were lacking the welcoming Thailand smile. Otherwise, a very enjoyable stay.
Stayed 2 nights in Jan 2024
Response from JJ on 17 Jan 2024
Dear Daniel,Thank you for your kind support in staying with us at Fair House Beach Resort. We are glad that you have a good time stay with us. We hope you have a good trip and we look forward to welcoming you back again in the near future,Best regards,JJ Manager

10/10 Excellent

Dina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay here. The room was big and airy, the bathroom modern, bed comfortable and room kept clean by housekeeping. We loved the beach, it’s cleanliness, size and the clear, calm water in which we swam every day. The buffet was nice, the coffee there was excellent. The hotel was near restaurants outside the property whete we could go for non-touristy food. The property was not blasting music all day and we were able to be on a part of the beach where we didn’t hear the bar music. At night there was audible music from our balcony ( the balcony was great) but they turned it off at a decent hour. The staff were super fast with the cart to take us to the beach or reception area (we were up on a hill with a fantastic view worth having to use a cart) All in all a wonderful stay. Would go there again. Very relaxing.
Stayed 4 nights in Jun 2023
Response from GM/JJ on 28 Nov 2023
Dear Dina,Thank you for your time support writing an excellent review about your recent stay at FHB resort. We are glad to learn that yo have a good time holiday with us. We hope you have a good trip and we look forward to welcoming you back again in the near future.Best regards,JJ Manager and Team Members

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great tropical island experience! Staff was so friendly I was sad to leave. Clean spacious rooms, and perfect beach access.
Stayed 6 nights in Apr 2023
Response from GM/JJ on 28 Nov 2023
Dear Barry,Thank you for your time support writing an excellent review about your recent stay at FHB resort. We are glad to learn that yo have a good time holiday with us. We hope you have a good trip and we look forward to welcoming you back again in the near future.Best regards,JJ Manager and Team Members

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was spotless. Very clean !!
Stayed 6 nights in Feb 2023
Response from GM/JJ on 28 Nov 2023
Dear Dale,Thank you for your time support writing the very good rating 10/10. I have shared your warm messages with the team members. Thanks again for your time. We hope you have a good trip and we look forward to welcoming you back again in the near future.Best regards,JJ Manager and Team Members

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice beach and friendly staff. We really enjoyed the experience. Also location was convient with list of options for dinning out
Stayed 13 nights in Jan 2020
Response from Napaphat C. on 12 Feb 2020
Dear Mr. and Ms., Greeting from Sales Department of Fair House Group In regarding an information, our hotel teams are thank you very much for your kind to comment us about our service. Finally, we hope you choosing stay with us again. Best Regard, Napaphat C. E-Commerce Manager

10/10 Excellent

Rehan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay!
The experience of Fair house was amazing. When we were booking the hotel we were not sure due to the star rating of the resort. I feel the resort is great value for money. Its right on the beach, we were accommodated in a family room facing the pool and the beach was hardly 2 mins walk from our room. The hotel even has a beach massage service where you can relax. The food at the restaurant was also of good quality and delicious. The breakfast was 5 star there was almost everything you need and the staff was very helpful asking us to bring anything if there is anything missing or if there is any special request. The only downside was the wifi and language issues where some of the staff members are not able to understand the requirement.
Stayed 3 nights in Aug 2019
Response from Napaphat C. on 19 Aug 2019
Dear Mr. Rehan, Greeting from Sales Department of Fair House Group In regarding an information, our hotel teams are thank you very much for your kind to comment us about our service. Finally, we hope you choosing stay with us again. Best Regard, Napaphat C. E-Commerce Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than fair
Amazing place and great staff
Stayed 2 nights in Jan 2019
Response from Napaphat C. on 5 Jan 2019
Dear Ms. Michael., Greeting from Sales Department of Fair House Group In regarding an information, our hotel teams are thank you very much for your kind to comment us about our service. Finally, we hope you choosing stay with us again. Best Regard, Napaphat C. E-Commerce Manager

8/10 Good

Gavin

Liked: Cleanliness, staff & service, room comfort
Pleasant stay at Fair House Beach Resort & Hotel
We really enjoyed our time at this hotel. For just a 3 star hotel, the breakfast was excellent, the pool area and grounds where very well kept and pleasant. The room size was pleasantly surprising. The service in general was a very pleasing one and we loved the location - walking distance to shops and restaurants.
Stayed 5 nights in Jun 2018
Response from Napaphat C. on 9 July 2018
Dear Mr. Gavin, Greeting from Sales Department of Fair House Group In regarding an information, our hotel teams are thank you very much for your kind to comment us about our service. Finally, we hope you choosing stay with us again. Best Regard, Napaphat C. E-Commerce Manager

8/10 Good

Caroline

Liked: Staff & service, room comfort
Disliked: Cleanliness
Good value for the money but check rooms
The area was great, quiet and nice. Very beautiful beach and nature, and some great restaurants just around the corner. The service was outstanding, staff was always friendly and helpful. The rooms are very typical Thailand which is a nice experience too. On the other hand, even if the room and balcony was amazing we had some troubles with ants. We asked to change our room which was no problem but unfortunately still had a lot of ants in the new room. Another downside to the resort was perhaps the restaurant which looked nice but the food was not that great, advice all visitors to go to other restaurants nearby or just take a taxi to Chaweng for dinner. The breakfast though was great, what you can expect. Finally, the athmosphere at the resort was super nice and the venue was beautiful with a lot of green and plants. Gym was good! Overall good value for the money.
Response from Napaphat C. on 18 Apr 2018
Dear Ms. Caroline, Greeting from Sales Department of Fair House Group In regarding an information, our hotel teams are thank you very much for your kind to comment us about our service with we will developing and change our service to be the best. Finally, we hope you choosing stay with us again. Best Regard, Napaphat C. E-Commerce Manager

8/10 Good

Pramuna Ram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Friendly Staff & Efficient Service
Overall stay was good. Staff were friendly. Very warm welcome. The location is very good. We really had a great stay. We just wanted to checkout a bit late beacause our flight was at 3.20pm. And just for 1 hr we dint want to walk here and there as we had our 3 year kid with us but we werre told that there is another guest coming in the same room. That was little thing. But overall its teally a good experience. We would definitely come back whenever we visit Koh Samui. Thank you Fairhouse team for making our stay very memorable.
Stayed 3 nights in Mar 2018
Response from Napaphat C. on 28 Mar 2018
Dear Mr. and Ms, Greeting from Sales Department of Fair House Group In regarding an information, our hotel teams are thank you very much for your kind to comment us about our service with we will developing and change our service to be the best. Finally, we hope you choosing stay with us again. Best Regard, Napaphat C. E-Commerce Manager

6/10 Okay

Amelia

Liked: Cleanliness, property conditions & facilities, room comfort
Our stay was fine. The hotel was clean. The service was not great. Location was perfect. Whether it was the time of year but not a great swimming beach. The staff did their best to make sure we were happy.
Stayed 4 nights in Dec 2017

4/10 Poor

dana, oregon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 star hotel not a 3 star
Had high hopes for this hotel given its rating and the room location next to the beach. First our room was old and dated. The hotel staff did not understand English very well. Compared to other hotels we stayed at the last month it was a real problem. Lots of mosquitos. In spite of lathering on repellant my wife and I got multiple bites. The pool area was not relaxing due being overrun with lots of kids being kids. It’s a long walk uphill to get to the road. All the upper rooms have a lot of stairs all without any hand railing. The food was unappealing with the breakfast buffet boring and uninspired. The exercise facility is up a steep hill and a lot of stairs. Our least enjoyable of the 6 hotels we’ve stayed at so far.
Stayed 6 nights in Dec 2017

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Beach in Ko Samui
Best beach in all of Ko Samui. The sand is great, the view is nice and the water is clear.
Stayed 1 night in Jul 2017
Dear Mr. Mark, Greeting from The Fair House Beach Resort & Hotel, Koh Samui. Thank very much for kindly comment our service. For the next holiday, I hope to warmly welcome you stay with us soon. With Best Regard, Napaphat C. E-Commerce Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value in Samui
The hotel is on the best beach in Ko Samui. It also had the best service on the island.
Stayed 3 nights in Jul 2017
Dear Mr. and Ms, Greeting from The Fair House Beach Resort & Hotel, Koh Samui. Thank very much for kindly comment our service. For the next holiday, I hope to warmly welcome you stay with us soon. With Best Regard, Napaphat C. E-Commerce Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the beach. Good breakfast, nice rooms
Our family room was in the main building (there are several buildings) which is a a steep hill. Hard walk up from the beach or from the lobby. However, there are golf karts you can order, and they will save you the walk. Once you are in the main building, there is no elevator, and there are stairs, and depending on which floor you are (4 stories), it can be a challenge. Not for elderly people or people who cannot climb... It's not a bad hotel - just make sure you are in a room nearest to the beach or not in a high floor. Other features : room is clean and comfortable, staff are very nice and polite, food is good, beach bar makes great drinks, and the beach is fantastic, private white sand, and have lots of sunbeds.

4/10 Poor

rob

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Management need to review
Nice beach relax, if you can navigate the constant irritations of the poor staff and service. Watch out for the motorbike hire which is £25 versus £5 next door (Thai business acumen!)

6/10 Okay

Harish, Bombay

Liked: Cleanliness, property conditions & facilities, room comfort
Its a Good secluded resort close to Chaweng
Booked a superior room through Expedia and was finally guided to a terrible location of a room on the third floor( no lift) (I have a three year old)extreme corner with a balcony overlooking someone else's..What!!!! The hotel staff mentioned all the other 40 + rooms were sold out..so I was given that one..After some argument..I had to pay an additional 3000+ baht to move to a premium room building on the first floor..The room had a huge balcony without any chairs and table, and ON requesting was placed..I would advice all people booking to be sure to book on the ground or first floor of the Superior or Premuim Buildings and make it very clear with the staff before finalising your booking.. I hope the staff become more professional and and pass on more transparent information.. Else, great location, great massages, private beach, average restaurant food, good maintenance staff

10/10 Excellent

Kelsi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Beach Resort
A very comfortable, quiet, and peaceful resort to stay in for our time on Koh Samui. We arranged for transportation when booking activities like Scuba, Cooking Class, and taxis were nearby to catch rides to markets and shopping places.

8/10 Good

Alicia, Seattle

Liked: Cleanliness, property conditions & facilities, room comfort
Best swimming beach!
The hotel property is very beautiful and large. The room was huge. A nice king size bed. The room and bathroom felt a little dark, but other than that no complaints about the room. Nothing fancy but comfortable. We loved the breakfast and you can eat with a view of the beach. Got mani-pedi at the massage hut by the beach. Our absolute favorite part was the beach itself. One of my favorite beaches I've been to for swimming and enjoying the water. The sand is so soft and the water is so clear and calm. There are no rocks or sea creatures just white, soft sand. We could have stayed in that water all day. Would go back here just for the beach!
Beach right in front of the hotel

8/10 Good

Steve, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Comfortable 3 star on a great beach
This resort is a bit of a surprise. It is set well back from the road so is quiet, although a longer walk if you don't use the transfer buggy. The rooms are a little older, but neat and clean- but who wants to spend much time in the room on this beach! (and in Koh Samui)? The staff are attentive and quick to solve any problems. This is a 3 star hotel not pretending to anything else. Well done.

6/10 Okay

Davva, Scotland

Disliked: Cleanliness
Nice beach.
This was the 6th time to fairhouse, last time was 2012'A lot of the staff have changed, seem to be a lot of young inexperienced staff now.the housekeeping in the rooms was not what it used to be a quick bed change and sweep out was about it,towels were not changed some days and we had the same beach towels for 3 days, if you called reception they said someone would be there right away but no one came, you had to go look for someone.the room we were in, a grand deluxe, the bathroom tiles were filthy all round,we have never seen this in the past years, the rooms need upgrading.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok but wouldn't reccomend
The phones weren't working through the hotel and it was a decent walk from reception to the room and to the pool and lots of steps up. It rained for a few days so if we wanted room service or talk to reception we could only walk in the rain Bars Taff not awesome and cocktails were a waste of money. Gym was closed up and lights off and there were renovations around d the gym and second pool making it not pleasant to use. None of this was made clear to use until we had checked in

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff...
The staff here are all unfriendly and will not greet you at any time. I guess they are not educated on that. Our door to the balcony didnt open. Shower faucet went wild and they dont have handsoap, conditioner, toothbrush, hand towels, face towels. The staff at the bar sold us a beer on regular price when it was happy hour. Every time we ordered a drink, we basically had to say it ourselves that its happy hour rate.

6/10 Okay

Debbie, England

Disliked: Property conditions & facilities
nice hotel, lots of steps
Stayed in hotel block, lots of steps but can also jump onto a golf cart to ferry you around. Would of preferred to stay in a bungalow.

8/10 Good

Tomato

Liked: Cleanliness, staff & service, room comfort
Lovely garden!
Great location on such a lovely beach. Although we noticed more rubbish on the beach than two yeas ago. We had a big beautiful room. The cleaning lady was lovely. She came to say good bye to us when we checked out. Good breakfast. Great garden which is like a mini jungle. Quieter n nicer than the next door Chaweng Beach. We had a great time.

8/10 Good

David, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in South Chaweng
The hotel was much as it was rated by people in your reviews which were extremely helpful. The wifi reception was poor in our room during our stay was corrected by adding an antenna on our last day at the hotel. Our only problem was that the ocean at the hotel's beach front was always quite rough which made swimming difficult. From what we were explained this has much to do with the beach location of the hotel. Had we known that the water was so rough we might have chosen a quieter beach front. Otherwise we had a pleasant stay and enjoyed the hotel facilities.

8/10 Good

Soph, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing bungalow- so close to the beach! The photos don't do it justice! Great food and great massages next to the beach. Just watch out for the buffet breakfast omlette- my boyfriend got really bad good poisoning cause they were undercooked- all other food was great.

8/10 Good

Ruan, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome time at The Fair House!
I cannot fault this hotel. Everything was of the highest quality and the staff was very efficient and friendly. We had a problem with our shower but they sorted it out in no time at all.

6/10 Okay

Rolhan

Disliked: Staff & service
Perfekt locations, but....
I experienced many misunderstandings because of the employeed poor English skills. In addition, the food, especially breakfast very sparse. A eksemmpel is that they hid the bacon under the counter. Becouse of the location I will still recomend this hotel

10/10 Excellent

Leif, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet area, great beach, 5 minutes taxi to Chaweng
Fully satisfied, very friendly and helpful staff

6/10 Okay

Remo, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the bath room was a night mare, everything else is ok...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location and property. Rooms in first building need some updating. Stay again for sure.

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

oivind, oslo

Liked: Cleanliness, room comfort
Disliked: Staff & service
construction work nearby
Bungalow was ok, however even if we stayed for 7 nights they gave us a bungalow which was 4 m from construction works, which over time was quite a hassle. Beach is ok, and restaurant also. Slightly inconvenient to walk to main street as you need to go through the reseption area. Also no service at the top pools by some wierd reason.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
fair house
Hotel is in a beautiful area, shame about the staff, in particular those at the hotel restaurant.

10/10 Excellent

happy quest, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved Fair House!
We are a couple, 25 and 30 years old. Our bungalow was situated behind seaside bungalows so it was very close to the beach. Bungalow was clean, big and very nice in all way. And with AC. Fair house is situated on chaweng noi which was perfect for us. The beach was quiet with just some local sellers and quests from the hotel so we loved it! At night we went to chaweng to shop, eat and drink and it costs just 100 baht with tuktuk! Chaweng is very noisy so it is worth it to pay tuktuk home because fair hoyse is quiet in the evening. Service was very good and staff was helpful and professional. Three days a week they had a thai-buffe on the beach, romantic!:) they have massage, sun chairs, two swimming pools which were clean. Surrounding around the whole resort is very beautiful with all the trees and flowers. Basicly everything you need to get a good accommodation! +quiet but close to chaweng +clean, good service +nice beach +bungalow close to the beach -nothing negative during our stay

10/10 Excellent

Dilek, Istanbul Turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay here!
Excellent hotel, grand deluxe bungalows ar great, personnel is always smiling , helpful. No voice, no crowd but also close to Chaweng bars and nightlife by taxi. Reception is very helpful also, Sid welcomed us with a great smile :) I definitely recommend! Thanks

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruhige Anlage
Stayed 1 night in Apr 2024
Response from GM/JJ on 26 Apr 2024
Dear Peter,Thank yo for your kind support in staying and sharing positive feedback about your recent stay. We are glad that you have a good time staying with us. We hope you have a good trip and we look forward to welcoming you back again in the near future.Best regards,Narongchai Roipila (JJ)General Manager The Fair House Beach Resort & Hotel

10/10 Excellent

Hansjörg, München

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bungalow, very close to the beautiful beach. Nice restaurant with additional theme nights, chilling beach bar.
Stayed 13 nights in Mar 2024
Response from GM/JJ on 10 Apr 2024
Dear Hansjorg,Thank you very much for your time sharing an excellent review about your recent stay. We are glad that you have a good time staying with us. Our Bungalow, beach bar, restaurant and Yellow Market on Saturday is a weekly highlight for our resort. We hope you have a good trip and we look forward to welcoming you back again in the near future.Best regards,Narongchai Roipila (JJ)General ManagerFair House Beach Resort

8/10 Good

Kreutel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Schön gelegene Anlage in eingewachsener, tropischer Atmosphäre. Sehr viele unterschiedliche Unterkunftsmöglichkeiten.
Stayed 4 nights in Apr 2024
Response from GM/JJ on 9 Apr 2024
" Beautifully located complex in a mature, tropical atmosphere. Lots of different accommodation options."Dear Kreutel,Thank you for your kind support in staying and sharing positive review bout your recent stay. We have shared your comment with the team and look forward to welcoming you back again soon.Best regards,Narongchai Roipila (JJ)General ManagerFair House beach Resort & Hotel

10/10 Excellent

Esther

Stayed 9 nights in Jan 2024
Response from JJ/GM on 17 Jan 2024
Dear Esther,Thank you for your kind support in staying with us at Fair House Beach Resort. Thank you for your 5 stars rating, we are glad that you have a good time stay with us. We hope you have a good trip and we look forward to welcoming you back again in the near future,Best regards,JJ Manager

10/10 Excellent

Zvonimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from JJ/GM on 16 Dec 2023
Dear Zvonimir,Thank you for your kind support in staying with us and sharing an excellent review about your recent stay. We hope you have a good trip and please feel free to let us know if you have any plan for your next holiday. We look forward to serving you soon.Best regards,JJ Manager and Team Members

6/10 Okay

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities
Gut
Stayed 8 nights in Nov 2023
Response from GM/JJ on 5 Dec 2023
Dear Hasan,Thank you for your time visit and sharing valued feedback about your recent stay. Please feel free to contact us if you have more details and advice more about our pointed to improve and make things better.Best regards,JJ Manager

10/10 Excellent

Can

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten ein Bungalow und waren voll zufrieden. Der Service war top, die Zimmer waren sehr sauber.
Stayed 7 nights in Sep 2023
Response from JJ on 21 Oct 2023
"We had a bungalow and were completely satisfied. The service was great, the rooms were very clean."Dear Can,Thank you for your time support writing an excellent review about your recent stay at FHB resort. We are glad to learn that yo have a good time holiday with us. We hope you have a good trip and we look forward to welcoming you back again in the near future.Best regards,JJ Manager and Team Members

8/10 Good

Astrid

Stayed 5 nights in Aug 2023
Response from JJ on 21 Oct 2023
Dear Astrid,Thank you for your time support rating the positive review about your recent stay at FHB resort. We are glad to learn that yo have a good time holiday with us. We hope you have a good trip and we look forward to welcoming you back again in the near future.Best regards,JJ Manager and Team Members

8/10 Good

hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Le bungalow sur la plage est vraiment top . Le service de massage qualitatif Le petit déjeuner est bon et copieux
Stayed 2 nights in Jun 2023
Response from GM/JJ on 28 Nov 2023
Dear Hugo,Thank you for your good review about your recent stay at FHB Resort and Hotel. Our breakfast is good and located on the beach. We hope you have a good trip and look forward to serving you again in the near future,Best regards,JJ Manager

4/10 Poor

Roland

Disliked: Property conditions & facilities
Anlage in schlechten Zustand
Stayed 4 nights in Feb 2023
Response from GM/JJ on 28 Nov 2023
Dear Roland,Thank you for your time support writing the valued review about your recent stay at FHB resort. We have taken noted you feedback and will improve by sharing with the team concerned. We hope you have a good trip and we look forward to welcoming you back again in the near future.Best regards,JJ Manager and Team Members

6/10 Okay

Andy

Travelled with family
Liked: Property conditions & facilities, room comfort
Teething issues post covid.
The hotel is just coming back after COVID. The room was clean each day, but a bit tired with the shower door broken, our friends room's AC not working on day one and not effective on the remainder of the days. Not all facilities are up and running, e.g. the top pool was open, but no lights for at night, beach chairs are okay, but many are broken so they ran out a number of times. The restaurant staff were generally ineffective, a couple were fantastic, but a few had literally no idea what to do and were simply rude. The gym has some good equipment, but no towels and was never cleaned, AC didn't work and it was pretty gross working out in there. I'm sure it will all work out soon as they get back to their old selves, but it definitely wasn't what we expected looking at their instagram... those pictures are glossy... The gardens and setting is all lovely and it will be fine once they get their groove. It is definitely not what you would expect at a 4 star hotel.
Stayed 5 nights in Dec 2022
Response from GM/JJ on 28 Nov 2023
Dear Andy,Thank you for your time support writing the valued feedback. I have taken noted your comment and will shared with the team members. Thanks again for your time. We hope you have a good trip and we look forward to welcoming you back again in the near future if you kind giving us another chance to serve you.Best regards,JJ Manager and Team Members