25 July 2020
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
COVID-19 did not allow for us to visit Thailand due to tourism restrictions. Our trip was for an entire month. Four other hotels and two plane tickets were completely refunded. The COAST was the ONLY hotel that refused to refund our stay. Yes, we were provided a voucher. But, when you live 18 hours away MINIMUM by plane and are in a global pandemic... how do you deny a refund exceeding $1000+? I am HIGHLY UNIMPRESSED. This is bad business and I refused to recommend this hotel to friends or family.
Stayed 4 nights in Jul 2020