Thanks Maria

This isn't a very helpful review to those reading it... This guest thought he was too tall for our top bunks and had no other option in the dorm room available to him, and didn't want to pay for a private room. We don't reserve bunks and would expect someone tall to look at photos and descriptions carefully if this may be a problem for them.

Thanks Maggie

Thanks Richard, we're so glad you enjoyed your stay

Thanks for your lovely review and coming to stay Jennifer!

Data and phone line aren't anything that we can control, sorry that our remote location meant that your phone didn't work well enough. Our wifi is fine, we use starlink, sorry if you had problems using it.

Thanks for your review Wasif. Our wifi is usually quite good, we use starlink so occasionally the satellites are calibrating which affects it. Most guests don't come to such a location for the wifi though ;)

Thanks so much Katrina

Thanks for leaving a review Samuel

Thanks Francis!

Thanks for leaving a review Ian. You booked a superking room and the photo on our listing is of this room type (I have just checked). The family rooms have 2 bunk beds but this isn't what you booked. Thanks for coming to stay.

Thanks for your review Rob. The ensuite room is a double bed. We do have other rooms with bigger beds if preferred. Our restaurant offerings are freshly made with local, organic ingredients to provide quality meals full of nutrients.

Thanks Andrew!

Thanks for your review Richard. Expedia automatically shows distance by air, we have asked many times for this to be changed. There is 9kms of unsealed road to reach us. For those not wishing to dine with us we have a self-catering kitchen that they can use.

Thanks for coming to stay Adrian

Thanks so much Barry

Thanks Catherine!

Thanks Hazel!

Thanks for your lovely review!

We don't have any notes regarding this guest, but they did book the cheapest room, which is next to the kitchen. We have guests who have a great time staying there, and some who don't. Our location also isn't for everyone. We try to look after our guests, but need to know while they're on site if there's anything we can do to improve their stay.

We are not in the habit of policing children having fun in the middle of the afternoon, had this been an issue at night we would come and speak with relevant parties. This is a family friendly site, we don't pretend otherwise. Often the area is extremely peaceful and quiet, however travelling between Christmas and the end of January does usually mean there are lots of people around, especially children. For a more private space our EcoScapes are removed from the rest of the site and ideal for couples. Our Wilderness rooms are old, but we keep them clean and well maintained. The bathrooms are cleaned every day but we don't have the capacity to do this more than once, so have to trust that guests will respect one another and look after the spaces as they use them. Words and names can be interpreted in different ways, many people from Queenstown come to stay with us as a break from town, which is their way of retreating in nature. Property websites and photos are a much better way of understanding what you're booking.

Thanks Linda!

Thanks Andrew!

Thanks Maureen!

Thanks so much for your review. There's plenty to do nearby, not much at Kinloch itself (permanent population of 7), which is part of the appeal!

Thanks for your lovely review!

Thanks for leaving a review Wendy, unfortunately not much we can do about the sandflies asides from providing insect repellent.

Thanks so much for your lovely review!

Our hostel rooms were built in the 1970s (long before our time here) and are regularly deep cleaned, checked and maintained e.g. fresh paint. The photos of our rooms online accurately reflect what we offer, outdated is a matter of opinion that we would disagree with given that we replace items often due to usage. Unfortunately we have no control over sandflies but do provide insect repellent for restaurant guests and sell it in our shop, as well as fly screens over windows, we do what we can. Our view has been called many things but nice would be an understatement for quite a few people...

Thanks so much for your review Anthony

Thanks for your review!

Thanks Mike!

Thanks David!

Thanks for your review!

Hi Louise, Sorry you weren't happy with the first room, we'll take a look. Thanks for leaving a review.

Thanks for leaving a review Sorin. We will look at the kitchen and dining area. There is plenty to do in the area, sorry you didn't find it. There's a walk from the lakeshore right in front of the lodge, the glacier burn walk starts 3kms up the road from us, we offer kayak trips, bike hire, fishing rod hire and a hot tub, plus we have a tv room, book exchange and games for time spent indoors. There are a number of walks within a 20km radius of us as well as horse treks, jet boat trips, scenic flights, canyoning, ziplining etc. If you'd rather be near other people then yes Glenorchy is a better option, we're a wilderness lodge.

Sorry you didn't enjoy your stay with us, we'll look at the items you've mentioned and improve the room.

Thanks for writing a review. Unfortunately while we do try to make clear where we are websites like this present our location as the crow flies and there's nothing we can do. Wotif feeds from Expedia and we have made clear there that rooms have shared bathrooms. Sorry we weren't what you were looking for.

Thanks for taking the time to write a review Bill. We checked the room after seeing your review and couldn't find a musty smell. I'm sorry you didn't enjoy your meal, we had a group dinner in the following day who all had lamb and enjoyed it. Have passed your comments along to all FOH staff to prevent repeat incidents.

Thanks Wee!

Thanks Bob and Wendy for writing a review, will pass your comments along to the chefs.