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Reviews of Hotel Eldorado at Eldorado Resort

3.5 out of 5
Hotel Eldorado at Eldorado Resort
3762 Lakeshore Road, Kelowna, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 464 out of 844 reviews" "
Rating 8 - Good. 249 out of 844 reviews" "
Rating 6 - Okay. 78 out of 844 reviews" "
Rating 4 - Poor. 40 out of 844 reviews" "
Rating 2 - Terrible. 13 out of 844 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s my families favourite hotel in Kelowna. Everything was great about this hotel except one thing. Poor cable package for sports, was unable to watch any NHL playoffs from my room. And it sounds like we never received Expedia VIP perk. But location, service is second to none.
Stayed 3 nights in Apr 2024
Response from Summer T on 30 Apr 2024
Dear Christopher,Thank you for choosing us and for the incredible rating! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every experience at Eldorado Resort exceptional and memorable.We hope to welcome you back to our resort in the future!

8/10 Good

Ashley, Maple ridge

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 1 night in Mar 2024
Response from Marieme on 28 Apr 2024
Dear Ashley,Thank you for the great rating.We hope to see you again soon :) Warm Regards,

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. The room was cozy and inviting with a modern nespresso maker. The thing that I liked best of all was that the room was absolutely spotlessly clean. Well done to the housekeeping staff.
Stayed 2 nights in Apr 2024
Response from Marieme on 24 Apr 2024
Dear Nancy,Thank you for your kind words. Our housekeeping staff will be delighted to hear your feedback.We hope to see you again soon!Warm Regards,

10/10 Excellent

Kirsti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was such a quaint gorgeous place to spend a few days thank you for such a wonderful experience!
Stayed 2 nights in Apr 2024
Response from Marieme on 11 Apr 2024
Dear Kirsti,Thank you for your kind words. We are thrilled that you had a wonderful experience at the Resort and can't wait to welcome you back!Warm Regards,

10/10 Excellent

Walker

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Tobe, Front Office Supervisor on 10 Apr 2024
Dear Mr. Lee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Mae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, roomy and quiet. We enjoyed the hot tub & pool. Having the bathrobes was great when we went to the pool.
Stayed 2 nights in Apr 2024
Response from Tobe, Front Office Supervisor on 10 Apr 2024
Dear Ms. Jong- Bowles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Al

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old style hotel. Lovely
Stayed 1 night in Mar 2024
Response from Marieme on 5 Apr 2024
Dear Al,Thank you for the great review.We can't wait to welcome you back at the Resort!Warm Regards,

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marieme on 5 Apr 2024
Dear Nancy,Thank you for the five stars rating.We hope to see you again soon!Warm Regards,

8/10 Good

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Super comfy bed!
Stayed 3 nights in Mar 2024
Response from Marieme on 4 Apr 2024
Dear Isabel,Thank you for the great review. We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 Excellent

chloe

Stayed 1 night in Mar 2024
Response from Marieme on 24 Apr 2024
Dear Chloe,Thank you for the five stars rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 Excellent

Bandhan

Excellent
Stayed 2 nights in Mar 2024
Response from Tobe, Front Office Supervisor on 1 Apr 2024
Dear Mr. Bandhan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Linh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marieme on 24 Apr 2024
Dear Linh,Thank you for the five stars rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view, amazing room! Definitely worth the off season visit.
Stayed 1 night in Mar 2024
Response from Tobe, Front Office Supervisor on 1 Apr 2024
Dear Mr. Glover,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Lakshmikanth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tobe, Front Office Supervisor on 15 Apr 2024
Dear Mr Challa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marieme on 22 Mar 2024
Dear Adam,Thank you for the great rating.We hope to see you again soon!Warm Regards,

10/10 Excellent

Manpreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Tobe, Front Office Supervisor on 17 Mar 2024
Dear Mr Singh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

jennifer

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
get the tv working
Stayed 1 night in Mar 2024
Response from Marieme-Front Office Manager on 15 Mar 2024
Dear Jennifer,We are sorry to hear that your TV was not working. Our maintenance team can assist anytime with this kind of issues. Warm Regards,

10/10 Excellent

eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lake/mountain views are amazing
Stayed 1 night in Mar 2024
Response from Tobe, Front Office Supervisor on 10 Mar 2024
Dear Mr. Eddie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Only issue was that the two properties (Eldorado and Mateo) are jointly managed and we had to go to Mateo to check in/out and when our key cards stopped working we had to go back to the other property to get it fixed. Also, time of year and not very busy so some amenities closed, but the room was wonderful, lounge was spectacular and the staff all wonderful. Will definitely go back.
Stayed 2 nights in Mar 2024
Response from Marieme on 8 Mar 2024
Dear Kenneth,Thank you for the great rating. We are glad that you enjoyed your stay and can't wait to welcome you back!Warm Regards,

10/10 Excellent

Allan

Stayed 1 night in Mar 2024
Response from Marieme on 28 Mar 2024
Dear Allan,Thank you for the great rating!Warm Regards,

8/10 Good

Dirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Tobe, Front Office Supervisor on 3 Mar 2024
Dear Mr.Ottevangers,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Sheila

Travelled with family and small children
I carried all my items into the hotel, along with my toddler, to find out you cant check in at the hotel and I had to go to The Manteo to check in. Thats weird. And inconvenient. I walked in the cold over to Manteo to check in. My toddler complaining she was freezing so I ended up carrying her. I probably wont stay at The Eldorado again because of that. It’s too much of a hassle.
Stayed 1 night in Feb 2024
Response from Tobe, Front Office Supervisor on 29 Feb 2024
Dear Ms.Chutskoff,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Diana

Stayed 1 night in Feb 2024
Response from Marieme on 21 Mar 2024
Thank you for the four stars rating Diana.We hope to see you again soon !Warm Regards,

2/10 Terrible

Oluwatobi

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No staff at the front desk. You have to walk 4minutes to a different hotel to check in and out
Stayed 1 night in Feb 2024
Response from Summer T on 12 Mar 2024
Dear Ms. Oluwatobi,Thank you for taking the time to leave us a review.First of all, our sincerest apologies for the inconvenience you experienced. However, we're so glad that you've enjoyed your recent stay at Manteo Hotel at Eldorado Resort. We hope to welcome you back for another excellent experience.Regards,

10/10 Excellent

Al

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay at the Eldorado. The hot tub and pool are always a nice added feature.
Stayed 2 nights in Feb 2024
Response from Marieme-Front Office Manager on 20 Feb 2024
Dear Al,Thank you for the great rating and review.We hope to see you again soon!Warm Regards,

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the relaxing weekend
Stayed 3 nights in Feb 2024
Response from Marieme-Front Office Manager on 20 Feb 2024
Dear Elena,You are welcome. We are delighted to read that you enjoyed your stay and can't wait to welcome you back at the Resort!Warm Regards,

8/10 Good

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
older venue but has charm beautiful summer location
Stayed 2 nights in Feb 2024
Response from Tobe, Front Office Supervisor on 20 Feb 2024
Mr. Van Raes,Thank you for taking out the time to leave us a review!Your feedback is highly appreciated as it enable us grow as a unit and improve where necessary. We are glad you enjoyed your stay and we look forward to welcoming you again soon.Take care and stay safe

10/10 Excellent

Niki

Stayed 1 night in Feb 2024
Response from Marieme on 21 Mar 2024
Thank you for the 5 stars rating Niki.We hope to see you again soon !Warm Regards,

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the lake and marina! Love the heritage quality of the hotel.
Stayed 1 night in Feb 2024
Response from Tobe, Front Office Supervisor on 20 Feb 2024
Ms. DericksonThank you for taking out the time to leave us a review!Your feedback is highly appreciated as it helps us grow as a team and improve where necessary. We are elated that enjoyed your stay here with us and also got to bask in the lovely view of the lake. We look forward to welcoming you again soon

10/10 Excellent

Tyler

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Igne at the front desk is amazing. Made our stay that much better.
Stayed 1 night in Feb 2024
Response from Tobe, Front Office Supervisor on 20 Feb 2024
Mr. Walraven,Thank you for taking out the time to leave us a review!Your feedback is very important to us as it helps us improve where necessary and grow as a unit. Inge truly is a phenomenal front desk agent and I will do well to inform her about your comment. We look forward to welcoming you again soon

10/10 Excellent

Marty

Stayed 1 night in Jan 2024
Response from Marieme on 3 Feb 2024
Dear Marty,Thank you for the 10 stars rating.We hope to see you again soon!Warm Regards,

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jessica on 30 Jan 2024
Dear Graham, Thank you so much for the 5/5 review! We are very glad that you enjoyed your visit with us and hope to see you again! Warm regards, Jessica

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inga was amazing. She catered to our needs, and went above and beyond with her customer service. We would stay again based on her customer service alone.
Stayed 1 night in Jan 2024
Response from Marieme on 25 Jan 2024
Dear Scott,We are delighted to read your feedback. Inge will be thrilled to hear these kind words. It's truly our pleasure to be of service to all of you. The entire team will be looking forward to welcoming you back at the Resort!Warm Regards,

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jessica on 21 Jan 2024
Dear Leigh, Thank you so much for the 5/5 review! We are so glad that you had a great stay with us and hope you will visit again on your next trip to Kelowna! Warm regard, Jessica

8/10 Good

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice love the boardwalk
Stayed 1 night in Jan 2024
Response from Marieme on 13 Jan 2024
Dear Jason,Thank you for the 4 stars rating. We hope to see you again soon !Warm Regards,

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and amenities were top notch! Inge is a great concierge and truly catered to our needs and gave us the perfect stay! A picturesque location with a great atmosphere… what’s not to like? 5 stars all over!
Stayed 1 night in Dec 2023
Response from Jessica on 7 Jan 2024
Dear Jim, Thank you so much for the great review! We are very glad you enjoyed the staff and the amenities and hope we will see you again very soon!Warm regards,Jessica

6/10 Okay

Payten

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marieme on 6 Jan 2024
Dear Mr. Coleman, I would to sincerely apologies about the inconvenience you experienced during your stay at the Resort. I confirm that you haven't been charged for the Resort Fees upon your check out. We also have requested a refund of 50% of your stay as a gesture from the hotel. It will take up to 10 business days to appear on your account. Warm Regards,

8/10 Good

Patric

Stayed 1 night in Nov 2023
Response from Marieme on 21 Dec 2023
Dear Patric,Thank you for the 4 stars rating.We hope to see you again soon !Warm Regards,

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2023
Response from Marieme on 28 Nov 2023
Dear Andrew,Thank you for the great rating.We hope to see you again soon!Warm Regards,

10/10 Excellent

Roxanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Nov 2023
Response from Marieme on 20 Nov 2023
Dear Roxanne,Thank you for the five stars reviews.We hope to see you again soon!Warm Regards,

6/10 Okay

Shannon

Liked: Cleanliness, property conditions & facilities, room comfort
Not a great first impression
Stayed 1 night in Nov 2023
Response from Tobe, Front Office Supervisor on 13 Nov 2023
Dear Shannon,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 Poor

Tyler

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here the night of our honeymoon. We were dropped off by taxi at 5:15pm. Nobody was at the front desk or anywhere to be found. It took half an hour of calling the hotel over and over before someone finally picked up and gave us directions to the front desk of the adjoining hotel which was a twenty minute walk away. We arrived in our room to find the walls coated in splattered food and stains. The carpeted hallways of the hotel were stained and everything needed a good dusting. We went to the bar at 10pm to see a bunch of young adults all goofing around and rudely told us to leave since they closed the bar early. I really wish that we had stayed somewhere else and this place ruined the night of our honeymoon. We would have had a better time at a budget hotel like a super 8 and it would have been immensely cheaper. Stay away.
Response from Marieme on 6 Nov 2023
Dear Tyler,Thank your for taking the time to leave us a review.First of all, our sincerest apologies for the inconvenience you experienced during your special night. We always strive to give the best service to our guests and it's apparent that in this case we fell short.We will make sure we share the feedback with our staff to ensure it does not happen again. I waived the Resort Fees and refunded your credit card on file and asked for a refund of half of your stay as a gesture from the hotel. We hope to see you again to have the opportunity to change your impressions.Warm Regards,

8/10 Good

Bernard

Business traveller
Liked: Amenities
Thank you for the stay
Stayed 2 nights in Nov 2023
Response from Tobe, Front Office Supervisor on 5 Nov 2023
Dear BernardThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jeff

Stayed 2 nights in Oct 2023
Response from Tobe, Front Office Supervisor on 28 Nov 2023
Dear Jeff,Thank you for taking out the time to leave us a review. We are pleased you enjoyed your time here and we look forward to welcoming you again!

10/10 Excellent

Christopher

Stayed 2 nights in Oct 2023
Response from Tobe, Front Office Supervisor on 28 Nov 2023
Dear Christopher,Thank you for taking out the time to leave us a review. We are pleased you enjoyed your time here and we look forward to welcoming you again!

2/10 Terrible

Gurleen

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Tobe, Front Office Supervisor on 4 Nov 2023
Dear Gurleen,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint cozy and very comfortable
Stayed 1 night in Oct 2023
Response from Tobe, Front Office Supervisor on 31 Oct 2023
Dear Kathy,Thank you for taking out the time to leave us a great review!It was a pleasure to host you and we look forward to welcoming you again soonCheers,

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hot tub
Stayed 2 nights in Oct 2023
Response from Peter on 30 Oct 2023
Thank you for the review! We're glad you enjoyed the hot tub, and we hope to see you again soon!

10/10 Excellent

Don

Stayed 1 night in Oct 2023
Response from Marieme on 20 Nov 2023
Dear Don,Thank you for the five stars reviews.We hope to see you again soon!Warm Regards,

10/10 Excellent

Jeff

Stayed 3 nights in Oct 2023
Response from Tobe, Front Office Supervisor on 13 Nov 2023
Dear Jeff,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,