Northwest Hotels, Jacksonville

"Had no hot water even after the hours they notified on site about outages."

"It was just a one night stay but the lady at the desk was nice and the place was clean and comfortable."

"Good"

"The hotel was great except they don't tell you EVERYTHING is an extra charge: coffee, breakfast, parking, water, you name it. Nothing is included. Also they put two holds on my card at different times for incidentals which tripled the amount we charged to the room."

"The room was not clean enough in the 1st floor and very dark out of the door very unclean, the second floor was clean at least have a chairs and light and couldn’t stay there because me and my husband have pretty bad knees to go through the stairs and for the worst we paid more not even have microwave like in the second was reasonable equipped "

"The property is fairly nice, and the staff is very helpful. However, I did not enjoy our stay at this property. This was our second visit, and I booked a pricey room with a balcony and ocean view. When I arrived at the property, I was told that Expedia overbooked the room and it was no longer available. I called Expedia, and they did give me full credit, but the trip went downhill from there. The room's water pressure was very low, and the AC did not cool properly. I am assuming these are cost-cutting measures and understand the motive. However, I will not be returning to this property."

"great stay grits were bad"

"This Hotel was in great location near many restaurants. I stay as I was going to Va hospital within walking distance. The staff is always helpful and friendly. However I wish they had utensils and hair dryer in room . If you need fork,spoon iron or cup items needed in the kitchen you will need to go to front desk.This was inconvenient as I had a medical procedure was not moving around. Overall again I would stay again"

"Travel was good. The hotel was clean convenient would stay again."