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Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG

2.5 star property
Hotel in Jacksonville with free breakfast and fitness centre

Choose dates to view prices

Holiday Inn Express & Suites Chaffee-Jacksonville West offers a welcoming environment with free breakfast and dry cleaning. Guests can stay fit at the gym or relax by the pool before exploring nearby attractions. Many visitors praise the exceptional service from the staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Gym
  • 24/7 front desk
The current price is AU$214
includes taxes & fees
23 Nov - 24 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed, Accessible (Comm, Roll Shwr)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Comm, Roll Shwr)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(35 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds (Additional Living Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, Multiple Beds (Additional Living Area)

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Additional Living Area)

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 King Bed with Sofa bed (Additional Living Area)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Map
537 Chaffee Point Blvd, Jacksonville, FL, 32221

What's nearby

  • Crystal Springs Park - 2 min drive - 2.7 km
  • Panther Creek Golf Club - 3 min drive - 2.8 km
  • Jacksonville Naval Air Station - 21 min drive - 33.0 km
  • St. Johns Town Center - 29 min drive - 43.8 km
  • Mayo Clinic Florida - 37 min drive - 54.5 km

Getting around

  • Jacksonville Station - 20 min drive
  • Jacksonville International Airport (JAX) - 28 min drive

Restaurants

  • ‪Circle K - ‬19 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Circle K - ‬7 min walk
  • ‪Cracker Barrel - ‬4 min walk
  • ‪Treemendous BBQ & Catering - ‬10 min drive

About this property

Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG

Hotel located in Northwest
You can look forward to a free breakfast buffet, a terrace and dry cleaning/laundry services at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym and a business centre.
Additional perks include:
  • An outdoor pool, along with sunloungers
  • Free self-parking
  • Free newspapers, a 24-hour front desk and meeting rooms
  • A banquet hall, a front desk safe and smoke-free property
  • Guest reviews say great things about the helpful staff
Room features
All 80 rooms boast comforts such as air conditioning, as well as perks such as free WiFi and desk chairs.
More amenities include:
  • Free infant beds and free extra beds
  • Bathrooms with shower/bath combinations and hairdryers
  • Flat-screen TVs with premium channels
  • Wardrobes/cupboards, fridges and microwaves

Similar properties

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Fairfield Inn & Suites Jacksonville West/Chaffee Point
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  • Breakfast included
  • Pet-friendly
  • Parking included
8.6 out of 10, Excellent, 661 reviews
The price is AU$202
includes taxes & fees
14 Dec - 15 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50, per accommodation, per stay, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Chaffee Jacksonville
Holiday Inn Express Hotel And Suites Chaffee
Holiday Inn Express Hotel Suites Chaffee
Holiday Inn Express Suites Chaffee Jacksonville West
Holiday Inn Express Suites Chaffee Jacksonville West by IHG

Frequently asked questions

Does Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG?

As of 17 Nov 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG on 23 Nov 2025 start from AU$213.52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG pet-friendly?

Yes, this hotel allows pets (limit 2 total). There's a deposit of USD 50 per stay and a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG?

Self-parking is free at this property.

What time is check-in at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG?

Check-in start time: 3 PM; check-in end time: 2:00 AM.

What time is check-out at Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG?

Checkout is at 11 AM.

Where is Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG located?

Located in Northwest, this hotel is 1.5 mi (2.4 km) from Crystal Springs Park and 1.7 mi (2.7 km) from Panther Creek Golf Club. Pope Duval Park and Camp Milton are also within 6 miles (10 km).

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Holiday Inn Express & Suites Chaffee-Jacksonville West by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 428 out of 652 reviews
Rating 8 - Good. 140 out of 652 reviews
Rating 6 - Okay. 41 out of 652 reviews
Rating 4 - Poor. 26 out of 652 reviews
Rating 2 - Terrible. 17 out of 652 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leonard

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very accommodating. Rooms were very clean. I would do stay there again
Stayed 2 nights in Oct 2025

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay rooms are super clean and beds very comfortable five stars
Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Aug 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Bed was very comfortable. Staff very friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Close to expressway.
Stayed 1 night in Jul 2025

10/10 Excellent

Keshon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT !
Stayed 1 night in Jun 2025

10/10 Excellent

Kemisha

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and friendly.

Everything was great, except for the generic cream cheese at breakfast. The bed was comfortable, plenty of channels on the television. Friendly staff at check-in, breakfast, and check-out.
Stayed 1 night in Jun 2025

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities, room comfort

6 star rating

The girls where so friendly, and so helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Keke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Jun 2025

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
There was hair all over the room. Hair under the pillows, hair on the floor, hair in the shower, hair in the blankets. Not just little fuzzy hairs but long dark hair. The tile floor left a slimy feeling on feet and showed out shoes foot prints. Whatever the cleaning solution is for the floor is not working well enough.
Stayed 2 nights in Sep 2025

10/10 Excellent

Shonquerlia

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff that came across were extremely friendly. The older gentleman that checked me in was very courteous and friendly. The gentleman I encountered in the elevator was also friendly and courteous I
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay!
Stayed 1 night in Sep 2023

8/10 Good

Darlene Beth

Liked: Cleanliness, amenities, property conditions & facilities
Property was perfectly located for the reason we were there. Close shopping & reasonably close restaurants. The front desk staff was not very friendly nor accomodating. We had two rooms and tried to get them at least on the same floor and wss told no, room assignments are what they are. Normally do not habe this problem at other hotels.
Stayed 2 nights in Jun 2025

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goose poop all over the pool, no clean towels in the pool area, check in desk was extremely rude, several outlets in the room didn’t work. Overall just dirty
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Comfortable beds, pleasant staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Jingsi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this are very friendly yet professional in offering a great customer service to us. The property is well maintained and decorated for holiday season. Recommend to stay.
Stayed 1 night in Dec 2024

8/10 Good

Kwesi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and responsive staff. Breakfast menu could have been different on some days.
Stayed 3 nights in Feb 2025

8/10 Good

aaron

Liked: Property conditions & facilities, room comfort

Weekend relaxation

Nice location and area surroundings
Stayed 2 nights in Aug 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable and extremely clean environment with safe and secure parking facilities
Stayed 1 night in Apr 2024

10/10 Excellent

christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice renovations
Stayed 1 night in Jul 2024

8/10 Good

Della

Liked: Cleanliness
It's away from traffic, area is quiet
Stayed 1 night in May 2023

8/10 Good

Sandra

Liked: Staff & service, property conditions & facilities
Friendly staff. Clean room. Good breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

J Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprisingly nice hotel and location

Wonderful hotel with friendly staff. Appears to be a safe, convenient location. Now if I could just get my wife to get out of that comfy bed 😆
Stayed 1 night in Jul 2023

10/10 Excellent

Salisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend

Came to Jacksonville Florida to visit family with my family. Hotel staff were very friendly and professional. Overall we enjoyed our stay.
Stayed 2 nights in Aug 2023