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Reviews of Katelya Hotel

Katelya Hotel
Kucukayasofya Mh. Ogul Sk., No 21 Sultanahmet, Istanbul, Istanbul

Reviews

9.4

Exceptional

Rating 10 - Excellent. 108 out of 152 reviews" "
Rating 8 - Good. 33 out of 152 reviews" "
Rating 6 - Okay. 8 out of 152 reviews" "
Rating 4 - Poor. 3 out of 152 reviews" "
Rating 2 - Terrible. 0 out of 152 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Freha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, extremely friendly and helpfull staff.
Stayed 4 nights in Apr 2024
Response from Katelya Hotel on 20 Apr 2024
Dear Freha, We always care about you to have a great time during your stay. We are happy that you enjoyed. Looking forward to seeing you soon. Warmest Regards

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
It was an amazing stay at Hotel Katelya! The staff were super friendly & extremely helpful. The amenities were great, room was lovely, always clean & tidy - breakfast was delicious! Close to all the tourist spots. Love the quaint little street it was on.
Stayed 6 nights in Nov 2023
Response from Katelya Hotel on 13 Dec 2023
Dear Keith, Thank you so much for sharing your valuable thoughts with us. It means a lot to us as we try to do our best to make you feel like home. Looking forward to seeing you again. Warmest Regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Average
Hotel is ok. Staff are really friendly and kind. The superior room shower is small, and the bathroom is small. Bed mattress abit creaky and broken. Breakfast could do with more hot food options and rotation of options generally. Walls are paper thin, can hear dogs howling at night. Overall does the job for a cheap stay. Would rate 3/5.
Stayed 7 nights in Nov 2023
Response from Katelya Hotel on 15 Nov 2023
Dear, Thank you for sharing your thoughts. We are sorry for the feedback, however we can not to do anything with the dogs outside. Our breakfast has almost more than 3 options + we make an ommlette on request. Wishing you the best.

6/10 Okay

Anna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Katelya Hotel on 20 Oct 2023
Thank you for evaluating our hotel, but it would be nice to hear you feedback. So that we could improve and do our best for you to make you happy. Regards

10/10 Excellent

Norena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff cared about our experience. Everyone was thoughtful and helpful.
Stayed 3 nights in Oct 2023
Response from Katelya Hotel on 14 Oct 2023
Dear Norena, We always care about you to have a great time during your stay. We are happy that you enjoyed. Looking forward to seeing you soon. Warmest Regards

10/10 Excellent

Ned

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Katelya hotel is nice and located near the Sultan Ahmet area, walkable to everything. Staff were very nice and they accommodated an early check in…
Stayed 1 night in Oct 2023
Response from Katelya Hotel on 10 Oct 2023
Dear, Thank you for sharing your valuable thoughts with us. We are happy to hear that you enjoyed your stay.You're always more than welcome to our family hotel in Istanbul. Loooking forward to seeing you soon. Warmest Regards

10/10 Excellent

Grace

Stayed 3 nights in Sep 2023
Response from NAZLI-Katelya Hotel on 10 Oct 2023
Dear Grace, Thank you so much for taking your time and evaluating our hotel. Looking forward to seeing you soon. Warmest Regards

10/10 Excellent

Grace

Stayed 3 nights in Sep 2023
Response from NAZLI - Katelya Hotel on 11 Oct 2023
Dear Grace, It was a big pleasure meeting you and your lovely family. Looking forward to seeing you soon. Regards

10/10 Excellent

Irfan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful, caring and honest.
Stayed 2 nights in Sep 2023
Response from NAZLI on 27 Sept 2023
Thank you for sharing your valuable thoughts with us. You're always more than welcome at any time. Thank you one more time for choosing us. Wishing you a lovely day. Regards

6/10 Okay

Tayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No welcome drink received. Did not receive anything for silver status. Overall staff were friendly and room was tidy. Lots of noise from outside definitely comes into the room even with all the windows shut.
Stayed 2 nights in Sep 2023
Response from Katelya Hotel on 27 Sept 2023
Dear Tayla, we are sorry to hear that your stay was not as expected. We are always ready to offer you drinks free of charge, wşsh you could ask my colleague for it. Our hotel is located in one of the quitest streets of the area. Hope next time you'll have better memories. Wishing you a good day.

10/10 Excellent

Shahana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, everything is in walking distance, amazing breakfast arrangements.
Stayed 1 night in Aug 2023
Response from NAZLI on 8 Sept 2023
Dear Noor, Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

10/10 Excellent

Ahmad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent family owned hotel, few minutes from the blue mosque and the tram station. Very clean, beds are very comfortable, breakfast was good and the staff were amazing specially Yasin at the front desk. The only thing i didnt like is that the shower box is a bit small specially for chubby guy like me other than that everything elses was perfect.
Stayed 3 nights in Aug 2023
Response from NAZLI on 8 Sept 2023
Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

6/10 Okay

Iryna

Okay
Good employees and welcoming. Location not as easy . Sultan ahmad overall should be visitsd only 1-2 days max
Stayed 3 nights in Jul 2023
Response from Katelya Hotel on 27 Sept 2023
Dear, Thank you for sharing your valuable thoughts with us. Hope you enjoyed your stay.You're always more than welcome at any time. Wishing you a lovely day. Regards,

8/10 Good

Faizan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent, no frills hotel that is good if you’re on a budget.
Stayed 2 nights in Jul 2023
Response from Katelya Hotel on 27 Sept 2023
Dear, Thank you for choosing our hotel, and staying with us. Hope you enjoyed your stay. Looking forward to seeing you again. Warmest Regards

10/10 Excellent

LEE

Stayed 3 nights in Jul 2023

10/10 Excellent

David

Stayed 3 nights in Jun 2023

8/10 Good

Ellen Y

Stayed 5 nights in May 2023

8/10 Good

Shahanwaz

Travelled with family and small children
Liked: Cleanliness, staff & service
Good hotel near key historical attractions. Varied breakfast and staff are all very polite. They also helped us with booking a taxi for airport transfer which was nice. Areas for improvement - only one iron/ironing board for whole hotel so sometimes had to wait also ironing board is very mini size - please get a full size ironing board for guests. Showers are also very small - you can just about get in. Overall would recommend this hotel for its kind staff, good breakfast and excellent location!
Response from NAZLI on 8 Sept 2023
Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

8/10 Good

Timothy James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy for the principal sites in the old part of town. Exceptionally helpful staff who helped to book travel to and from the airport and arranged a boat trip along the Bosphorus.
Stayed 4 nights in May 2023

8/10 Good

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a friendly easy convenient stay. Very accommodating as we had booked the room the wrong date and were able to add an extra night with no problem. They are available 24/7 for any help you may need which is a plus. It is about a 10 minute walk from many of the main attractions which we loved. I would stay here again!
Stayed 3 nights in Apr 2023
Response from NAZLI on 29 Apr 2023
Dear Karina, Thanks for your lovely comment. We are happy to hear that you enjoyed your stay here. Looking forward to seeing you soon. Wishing you a good day. Warmest Regards, Katelya Hotel

10/10 Excellent

sanah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great service The room was very spacious, clean, and had the amenities we needed. Breakfast was delicious and with many choices; it was a very wide buffet spread. The people in the reception were very helpful, not just on checkin and checkout, but also in giving directions to spots. The location is great- very near Central Train Station. I would recommend to friends and family, and will definitely stay again if in Istanbul
Stayed 5 nights in Apr 2023
Response from NAZLI on 8 Sept 2023
Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

10/10 Excellent

Amar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Natalia Giovana Dos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with 24 hours reception, everyone very friendly and helpful!
Stayed 4 nights in Mar 2023
Response from NAZLI on 8 Sept 2023
Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

10/10 Excellent

NASIR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Walking distance to many attractions, tram and food places. Love the area .
Response from NAZLI on 8 Sept 2023
Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

10/10 Excellent

Gloria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I will recommended, nice rooms, good breakfast. Close to blue mesquite
Response from NAZLI on 8 Sept 2023
Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

10/10 Excellent

Erika

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

Juan, Weslaco

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
People were super friendly. The rooms were clean and the breakfast was excellent.
Stayed 2 nights in Nov 2022
Response from NAZLI on 8 Sept 2023
Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

10/10 Excellent

Merima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Stayed 2 nights in Oct 2022

10/10 Excellent

Shaziah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in istanbul for 4 nights at the katelya hotel - honestly cannot fault this hotel. The hotel is situated in an excellent locations only 5-10 mins away from main sites and tram in Sultanahmet. We had water in the room on arrival and the room was immaculate. The buffet breakfast was amazing, but i think what really made the holiday exceptional for us was the staff. Each and every staff member so helpful especially Fahad and Yaseen who both went above and beyond on a few occasions whether be to provide directions to advice about trams or to fend off unwanted followers! Will definitely be recommending this hotel to others and stay here again. Thank you all!
Stayed 4 nights in Sep 2022
Response from NAZLI on 8 Sept 2023
Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

8/10 Good

Adnan

Travelled with family
Liked: Cleanliness, staff & service
The Hotel is located in the heart of Sultanahmet area. The Staff is amazing. The main building is awesome and I was told the annex buiding will be upgraded soon. I stayed in the annex building and can only give me review about the annex building. The annex builing is across the street from the main building. It is an old apartment house from what I can assess - reminded me of my apartment in NYC one bedroom and kitchen living area and a bathroom. I hope they do the reno work on the annex building soon. Half the apartment was slanted :) (I could feel everything was rolling to one side). The property is just a few steps away from Hagia Sofia, Blue mosque and Topkapi palace. Lots of dining options available. Grand Bazaar is about a 15 mins walk. I have to give 5 Stars to the staff! Very helpful and approachable. I would recommend this property to families and friends that would like to explore the area walking.
Stayed 2 nights in Jul 2022
Response from NAZLI on 8 Sept 2023
Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

6/10 Okay

Michal, Warsaw

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean room and towels. Good breakfast. VIP perks are not offered by the hotel. No welcome drink even wgen it is advertised on rate. Some items in the needs replacement
Stayed 1 night in Jun 2022

10/10 Excellent

Muhammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely hotel. Great customer service. Clean rooms, brilliant location. Very good breakfast. So many choices. Staff extremely friendly and supportive. Very close and walking distance to Blue mosque and Hagia Sofia. Overall, brilliant experience. Will recommend this hotel to everyone who is coming to Istanbul to visit tourists attractions.
Stayed 5 nights in Jun 2022
Response from NAZLI on 8 Sept 2023
Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

8/10 Good

Rachida

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decent size room, but staff were very helpful especially Youness the receptionist. I would definitely recommend the hotel
Stayed 7 nights in May 2022
Response from NAZLI on 8 Sept 2023
Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

10/10 Excellent

OGUZHAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great staff
Stayed 2 nights in May 2022

10/10 Excellent

dvo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for walking to many destinations
Stayed 5 nights in May 2022
Response from NAZLI on 8 Sept 2023
Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

10/10 Excellent

Aicha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved it. The staff are really nice and very professional. I told everyone around me to book this hotel. Not very far from the blue mosque and Sainte Sophie. The breakfast is very good !
Stayed 8 nights in Feb 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, clean room
Room was OK, get cleaned everyday.. Location perfect, very near to Blue Mosque and ayasofya. But the wifii was bad
Stayed 5 nights in Dec 2021

10/10 Excellent

Nofil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for couples
Second time staying at Katelya Hotel. I've to say that this time my experience far far better than before. Excellent Service, great wifi, clean room and washrooms. Everything was top notch.
Stayed 2 nights in Nov 2021

10/10 Excellent

N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a gem
It’s so close to the blue mosque and bazaar. The staffs were so welcoming from start to finish. I will definitely come back and stay again. Breakfast was very nice for the price we paid. Room was cleaned everyday. Staffs always have a smile on their faces and so friendly.
Stayed 6 nights in Nov 2021
Response from Katelya Hotel on 14 Nov 2021
We really appreciate your kind comment, it means a lot for us. Please don't forget that here is your home in Istanbul. Thank you one more time for choosing us, we hope to see you again. Have a wonderful day! Kindest Regards,

8/10 Good

Qasam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Catalin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Great location Clean
Stayed 4 nights in Oct 2021
Response from NAZLI on 8 Sept 2023
Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

10/10 Excellent

Alam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
good location, friendly staff and clean rooms.
Stayed 2 nights in Sep 2021
Response from NAZLI on 8 Sept 2023
Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within walking distance from the old city is Istanbul. For the price, this is a very good hotel. Staff was friendly and helpful
Stayed 1 night in Jul 2021
Response from NAZLI on 8 Sept 2023
Thank you for sharing your valuable thoughts with us. It means a lot. We are happy to hear that you enjoyed your stay. Please don't forget here is your home in Istanbul. We wish you a lovely day. Warmest Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, good breakfast, lots of restaurants, walking distance to many attractions
Stayed 3 nights in Jan 2021
Response from Katelya Team on 18 Feb 2021
We really appreciate your kind comment, it means a lot for us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and charming hotel
Amazing hotel, well equipped, luxury design and furniture, in a quiet and beautiful area of Istanbul. Charming and full of style and character. Within walking distance of Sultanahmet (old city centre). Very friendly and flexible staff, always open for an interesting talk, very professional. Excellent breakfast with fresh and local products. Overall very satisfying, I will go back there.
Stayed 3 nights in Oct 2020
Response from Katelya Hotel on 2 Nov 2020
Dear Arthur We really appreciate your kind comment, it means a lot for us. Please don't forget that here is your home in Istanbul. Thank you one more time for choosing us, we hope to see you again. Kindest Regards, Katelya Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2019

10/10 Excellent

Z.I., California

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Yasin, who checked us in, as well as the other gentleman and nice woman who were working reception were friendly and helpful. Great location, too!
Stayed 3 nights in Oct 2019

4/10 Poor

Nofil

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Will never make the mistake again.
The location is really nice. That was the only good thing about our stay. We booked a sea view room. The room was really small. The water in the washroom was of yellow color. When we complained to the hotel staff, they simply said that they have some renovation taking place and cannot do anything about it. The Air conditioner was not working. When i enquired the staff to as if i can decrease the thermostat in our room, they simply said that its centrally controlled and we cant do it. In the morning loud banging noise woke us up. Then it continued throughout the day.
Stayed 3 nights in May 2019
Response from Katelya Team on 14 Aug 2019
This is Nazli from Katelya Hotel. I wanted to contact you directly to thank you for staying with us and taking time to score us on Hotels.com(Expedia), however it disappointed us as you gave us [4 of 10 ] which is the lowest score we've taken for 8 years. We carefully read the comments and try to do our best to make it better. We worked really hard to make our score 9.6 and now your scoring [4] will decrease it which is really really bad for the hotel. We appreciate your understanding and kindly ask you to please update or at least remove that point. If you give us feedback on what made you unhappy, we'll definitely start to work on it to fix it. Kind regards, Katelya Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Yunus on 2 July 2019
We really appreciate your kind comment, it means a lot for us. Please don't forget that here is your home in Istanbul. Thank you one more time for choosing us, we hope to see you again. Have a wonderful day! Kindest Regards , Katelya Hotel