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Reviews of Grand Palace Hotel

Grand Palace Hotel
Hurriyet Mah Hurriyet Cad, Altin Sok No 29 Bahcelievler, Istanbul

Reviews

7.0

Good

Rating 10 - Excellent. 120 out of 432 reviews" "
Rating 8 - Good. 125 out of 432 reviews" "
Rating 6 - Okay. 74 out of 432 reviews" "
Rating 4 - Poor. 42 out of 432 reviews" "
Rating 2 - Terrible. 71 out of 432 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Abdoul

Disliked: Cleanliness
Bad
Stayed 4 nights in Apr 2024

10/10 Excellent

Momina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, very helpful lovely service from management always supportive, shoutout to Asrar the manager who helped us a lot
Stayed 5 nights in Feb 2024
Response from HOTEL MANAGEMENT on 14 Mar 2024
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely

6/10 Okay

MOHHAMED

Stayed 4 nights in Feb 2024

10/10 Excellent

James

Stayed 5 nights in Feb 2024
Response from Hotel Management on 23 Mar 2024
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely,

10/10 Excellent

Nazakit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for a short getaway. Fantastic and friendly staff
Stayed 2 nights in Feb 2024
Response from HOTEL MANAGEMENT on 14 Mar 2024
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely

10/10 Excellent

Kassem, Tripoli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from HOTEL MANAGEMENT on 14 Mar 2024
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely

6/10 Okay

Asfaw

Nothing special
Stayed 2 nights in Jan 2024

10/10 Excellent

Cornel

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Stayed 6 nights in Jan 2024
Response from HOTEL MANAGEMENT on 14 Mar 2024
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely

10/10 Excellent

Hero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was really pleasant and had a nice lobby where you could seat and drink coffee or tea, the staff were very helpful and friendly would definitely consider staying there again when I’m here next.
Response from Hotel Management on 5 Dec 2023
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Hotel Management on 5 Dec 2023
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely

8/10 Good

ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what you pay is very good .near to metro and shopping
Stayed 2 nights in Nov 2023
Response from Hotel Management on 13 Nov 2023
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely

10/10 Excellent

Nazakit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay if your on a budget close to local shops restaurants and prayer facilities.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 13 Nov 2023
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely

8/10 Good

Kassem, Tripoli

Travelled with family
Liked: Staff & service, property conditions & facilities
It is a good deal for the price
Stayed 8 nights in Oct 2023
Response from Hotel Management on 13 Nov 2023
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely

10/10 Excellent

MR MD HASAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service from the staff especial thanks to sayed who helped us a lot during the stay as well as umer , overall good experience while staying there, if anyone wants to go for service go there
Stayed 6 nights in Oct 2023
Response from Hotel Management on 13 Nov 2023
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely

10/10 Excellent

Nazakit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for your stay. Very easy access to all the local landmarks. Staff are fantastic and extremely helpful.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 13 Nov 2023
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely

8/10 Good

Mohamed

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on 13 Nov 2023
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely

8/10 Good

REZA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reza
hotel base in outscored on Istanbul a little bit far from main taksim squire but in 10 min walk there is bus station which can get you to Istanbul airport easy and metro bus to get you around , area is going thought re-generation phase so lot of building work , it seems area was industrial before this re-generation, but hotel is in good condition and there is set up shops and food places around it which open to late hours , it was farely priced .
Stayed 5 nights in Sep 2023
Response from Hotel Management on 13 Nov 2023
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice we enjoyed our stay!
Stayed 5 nights in Sep 2023

8/10 Good

Ntonhle

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Management on 10 Sept 2023
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely

6/10 Okay

Oleksii

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Aydin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GRAND PALACE OTEL YÖNETİMİ on 10 Sept 2023
Değerli misafirimiz öncelikle güzel yorumunuz için teşekkür eder, sizleri tekrar aramızda görmekten mutluluk duyacağımızı belirtiriz. Misafirlerimizin memnuniyeti en önemli önceliğimizdir. Sizlere ve ailenize sağlıklı, güzel günler dileriz. Saygılarımızla

4/10 Poor

Kreshnik

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area was under construction and there was too much noise
Stayed 1 night in Aug 2023

10/10 Excellent

Kowsar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked how the stuff was nice.
Stayed 6 nights in Jul 2023
Response from Hotel Management on 10 Sept 2023
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely

6/10 Okay

mohammad

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Location
Stayed 2 nights in Jul 2023

10/10 Excellent

Sohrab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Dzemil

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from GRAND PALACE OTEL YÖNETİMİ on 26 June 2023
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely,

10/10 Excellent

Eunice

Stayed 10 nights in Oct 2022
Response from Hotel Management on 12 Mar 2023
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely,

2/10 Terrible

Daniel

Stayed 12 nights in Jan 2023

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Hotel Management on 14 Jan 2023
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely,

8/10 Good

Narayan

Business traveller
Disliked: Staff & service
Stayed 4 nights in Nov 2022
Response from HOTEL MANAGEMENT on 5 Dec 2022
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely, Hotel Management

6/10 Okay

Ulan

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
poor washroom ventilation, restaurant is not working
Stayed 10 nights in Nov 2022

4/10 Poor

Valon

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Hotel being advertised as bed and breakfast, yet no breakfast is provided
Stayed 5 nights in Oct 2022

4/10 Poor

Iuliia

Stayed 10 nights in Sep 2022

6/10 Okay

Umunatu

Travelled with partner
Average
Stayed 7 nights in Aug 2022
Response from Hotel Management on 19 Sept 2022
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely,

2/10 Terrible

Mehmet Osman

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing is good. Too expensively rated not sorthed at all
Stayed 2 nights in Aug 2022

2/10 Terrible

sadhia

Stayed 4 nights in Jul 2022
Response from HOTEL MANAGEMENT on 19 Sept 2022
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely,

10/10 Excellent

fakhriddin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice people, clean rooms! thank you
Stayed 1 night in Aug 2022
Response from GRAND PALACE HOTEL on 8 Aug 2022
Dear Guest, First of all we would like to thank you for choosing GRAND PALACE HOTEL for your accommodation. It is very important for us to receive our guests’ comments about their stay with us in order to improve our service quality in a better way constantly. We are very glad to hear that your experience with us has met your expectations. We believe your comment is going to serve as an encouragement for us to diversify and advance our current services. We thank you again for sparing your precious time and sharing your very kind thoughts with us. It is going to be a great pleasure for us to welcome you again at here in the nearest future. Sincerely, Hotel Management

4/10 Poor

Hasan

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked a deluxe room but they offered me a small single room just by the reception!! This is a very poor service
Stayed 3 nights in Jul 2022

4/10 Poor

Abdul Saboor

Disliked: Staff & service, amenities
Stayed 1 night in Jul 2022

2/10 Terrible

Khalid Ahmad

Stayed 2 nights in Jun 2022
Response from GRAND PALACE HOTEL on 6 July 2022
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Irene

Business traveller
Liked: Staff & service
This property was cost-friendly and easily accessible online via Expedia for first-time visitors. Must upgrade amenities to a standard 3-star hotel, as it has many competitors within a walking distance. Also must improve on room-to-room privacy, and must not have interference by persons from nearby apartments.
Stayed 17 nights in May 2022
Response from GRAND PALACE HOTEL on 24 June 2022
DEAR GUEST THANK YOU FOR YOUR FEEDBACK.

2/10 Terrible

Bacel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from GRAND PALACE HOTEL on 24 June 2022
OUR DEAR GUEST, IF YOU SHARE WITH US THE PROBLEM THAT YOU HAD, WE WILL TRY TO SOLVE THIS FOR NOT REPEATING AGAIN BECAUSE OUR MAIN GOAL IS THE COMPFORT OF OUR GUEST'S. BEST REGARDS...

8/10 Good

Furqan

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Apr 2022
Response from GRAND PALACE HOTEL on 17 June 2022
YORUMUNUZ İÇİN TEŞEKKÜR EDERİZ

2/10 Terrible

Alexa

NOT AT ALL CLOSE TO EITHER AIRPORT. a waste of money.
Stayed 1 night in Mar 2022

2/10 Terrible

M. Ayman

Disliked: Staff & service, property conditions & facilities, room comfort
It was a bad stay. The receptionist was very rude in general they treated us badly. Çok kötüydü. Resepsiyon çalışanı çok saygısızdı. Genel olarak kötü bir otel tavsiye etmem.
Stayed 1 night in Mar 2022

8/10 Good

Ghazal

Stayed 1 night in Jan 2022

2/10 Terrible

Amirhossein

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/10 Poor

Annas

Travelled with group
Disliked: Cleanliness, staff & service
Staff was rude
Stayed 11 nights in Nov 2021
Response from GRAND PALACE HOTEL on 3 Dec 2021
DEAR GUEST ; SORRY TO HEAR THAT YOU ARE NOT SATİSFİED WİTH YOUR STAYİNG. WE WOULD LİKE TO SEE AGAİN.THANK YOU FOUR YOUR FEEDBACK.

4/10 Poor

Yann

Travelled with family, Business traveller
Disliked: Staff & service, amenities
Very basic property. They don’t even let you use microwave or water. We stayed for 5 day. And they will hawk you to get one bottle of water a day. Service isn’t there. If you are looking for a cheap option it’s ok but don’t expect anything else
Stayed 3 nights in Nov 2021
Response from GRAND PALACE HOTEL on 23 Nov 2021
DEAR GUEST WE DİD LET USE MİCROWAVE FOR A 3 DAYS BUT ON FOURTH DAY WE ASKED YOU KİNDLY DO NOT COOK FİSH BECAUSE OUR OTHER GUEST ARE COMPLANİNG ABOUT SMELL THATS WHY WE ASKED YOU ABOUT DO NOT COOKİNG. AND ALSO WATER ARE FREE İN OUR HOTEL. THANK YOU FOR YOUR FEEDBACK.

2/10 Terrible

Yasser

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from GRAND PALACE HOTEL on 24 Oct 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know