Ironwood Hotels, Phoenix

"Always a great stay at Red Roof thanks to their great staff wonderful customer service "

"Room was disgustingly unclean with stains and hair in the bed with smoke residue covering every surface. Outlets failing to work the list goes on on the lack of effort put in by the hotel. They outsource there front desk staff via a machine that struggles to assist its in a timely manner. Worst of all it’s one of the first times I feel genuinely scammed as I’ve received no refund or communication from the hotel for not only my room but the 2nd room was never given to me ever."

"Everytime we have stayed at Drury the Staff (Kenny, "

"This is a lovely resort. Helpful and friendly staff. So many pools. "

"Hotel lobby was probably the best part of the hotel. Rooms were decent and clean, but definitely needed some maintenance. The bathroom drains weren't clearing properly and a few of the lights in the room didn't work. The AC also has issues. The staff at the front were very friendly and helpful though. However, location was questionable. It's in close proximity to almost everything you need from food to clothing, but the area is surrounded with homeless, something we didn't know until we got there. They don't bother, but on the 2nd night, we ended up checking out early the next morning due to gunshots in the parking lot at 3am. We got no sleep after that and ended up checking out early and moving over to Chandler. Thankfully we paid at the hotel itself, so they were able to refund us for the night we weren't going to use. Overall, aside from the crazy second night, it was a decent hotel, but we won't be back."

"Great"

"Too many Tweakers"

"Everything is great and location "

"Our first room was fine until we tried to shower but there wasn’t a faucet. We had to move to another room and that one didn’t have the same locking mechanisms for the front door so we were a little nervous. We noticed we were also connected to the room next to us through a door and that lock was also flimsy. We moved one of the side tables in front to block the entrance. You’re right along the highway and the area has a bit of “activity”. Lots of people coming in and out the area, kind of sketchy. We enjoyed the price but as women, we were a little scared."