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The room was large comfortable and pristine. The staff were friendly and helpful! Thanks for having us!

Great location for travel out of and into Australia.

Very quiet for a hotel this close to the airport.

We stayed in the apartment room, which had a washer and dryer. The bed was very comfortable, and the whole room was beautifully presented. Very close to train and bus connections.

Very clean room. Staff were very friendly and helpful parking excellent and secure

The room was very spacious. Excellent service all around. By day 2 the doorman knew me and would have a bottle of water and towel ready for after my run. Beautiful old building with all the mod cons would definitely stay there next time

We just had a over night stay at the Pullman at Mascot, we flew in from Perth via Melbourne to Sydney, and boy where we glad when we arrived, after a big delay in Melbourne. Corner room on the 11th floor over looking Kingsford Smith, and being a plane nut, wow oh wow. Simon & Sean

Convenient for visiting friends in Croydon, but a little awkward because of its closeness to the merging of the M4 and A4!

We recently stayed for three nights in a refurbished Horizon Room at the Shangri-La Sydney and were thoroughly impressed from start to finish. The room was spotless, modern, and incredibly well equipped, nothing was overlooked. The nightly delivery of handmade fudge was such a thoughtful and luxurious touch that made us feel genuinely pampered. Having Horizon Club access really elevated our experience. The lounge was a beautiful, serene space to enjoy breakfast, afternoon tea, and a canapé...

Reception needs to tell customers that the fee shuttle to the terminals is approx 750mts to 850mts away not just two minutes walk. I am disabled and had trouble making it to the bus stop in one go. I am also suffering from Low Vision and nearly fell a couple of times due to other people pushing in front of me. If correct info was given I would have caught a taxi.

Amazing location for everything, clean, modern and comfortable

Always a good stay at Citadines with a cute bar overlooking the runway, great for plane spotters.

Great service and excellent rooms and facilities .. loved the food below at the restaurant on ground level also

Beautiful hotel, fabulous staff, walking distance to many attractions

The only let down was the food from room service . It was below average

It was a super hot day when we walked from the airport and the lady at reception was wonderful. We asked to leave our bags as we were too early to check in but she checked us in straight away, organised the shuttle for the next morning and gave us directions to walk to transport The room was enormous and very nice. The bed was very comfortable and bathroom clean. We went straight to the pool which was lovely on a hot day! Very happy with our overnight stay