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Reviews of The Claremont

5 out of 5
The Claremont
13 Second Avenue, Hove, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 104 out of 163 reviews" "
Rating 8 - Good. 45 out of 163 reviews" "
Rating 6 - Okay. 11 out of 163 reviews" "
Rating 4 - Poor. 1 out of 163 reviews" "
Rating 2 - Terrible. 2 out of 163 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Viv

Stayed 1 night in Mar 2024

6/10 Okay

Baljinder

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Coralie on 30 Sept 2023
Hi Pieter, Thank you so much for the great review- we hope you can come again!

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay in a quieter spot but still lvery close to the sea and all og the attractions of Brighton and hove. Very clean and well appointed would definitley recommend for a getaway treat! will definitely be back!
Stayed 4 nights in Aug 2023
Response from Coralie on 6 Sept 2023
Thank you for the great review Duncan- we hope you come again!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very straight forward check on and car pass for road ,nice room ,great breakfast,great polite staff many thanks
Stayed 1 night in Aug 2023
Response from Coralie on 6 Sept 2023
Thank you Sean- it's so great to get good feedback! Please visit us next time you are in Brighton.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Great position. Lovely room but could be better appointed. Breakfast was advertised as 5 star but more like 3 star. Thought it was expensive for a bed and breakfast.
Stayed 2 nights in Aug 2023
Response from Coralie on 22 Aug 2023
Hi Michael, Thank you for your review- we'd love to know what else you'd like to see in the rooms as we're always looking to improve our offering.

8/10 Good

Oscar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and nice garden, room was clean and for the money you can’t beat it
Stayed 1 night in Jul 2023
Response from Coralie on 6 Sept 2023
Thank you for the good review! Please come again!

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Coralie on 11 July 2023
Hi Julia, Thank you for the positive review!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Coralie on 11 July 2023
Hi Barry, Thank you so much for the great review-I'll tell my crew as they love to know when they've done well, Best wishesCoralie

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Abi

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and quirky
Lovely and quirky bed and breakfast on a quiet street in Hove with a beautiful garden. Our room was very large. The bathroom was a bit fiddly. There are signs everywhere that say "5-star accommodation." While this is a lovely b&b, it's not a 5-star hotel.
Stayed 1 night in Apr 2023
Response from Sarah - Assistant Manager on 24 Apr 2023
Thank you for your review. We are a 5 star 'guest accommodation' which has been awarded to us by visit England. We are not a 5 star 'hotel' and do not advertise as such.Hope to see you again!

10/10 Excellent

joanne

Stayed 1 night in Mar 2023

10/10 Excellent

John

Stayed 3 nights in Jan 2023
Response from Sarah - Duty Manager on 25 Feb 2023
Thanks for the great score John!

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spacious clean room. Breakfast was very nice.
Stayed 1 night in Oct 2022
Response from Sarah - Duty Manager on 24 Oct 2022
Hi Christopher,Thank you so much for your kind review! Hopefully we will see you again sometime in the future.

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely decorated house and bedroom which was large and packed with nice details. We were impressed by our welcome on reception and the service in the breakfast area. Breakfast was great and ample.
Stayed 1 night in Oct 2022
Response from Sarah - Duty Manager on 24 Oct 2022
Hi Philip,Thank you so much for such lovely comments! I'm glad you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel in the heart of Hove
Lovely boutique hotel in the heart of Hove. Rooms were spacious and really comfortable and it was in walking distance from both Church road which is filled with lovely restaurants and the seafront
Stayed 2 nights in Oct 2022
Response from Sarah - Duty Manager on 14 Oct 2022
Hi Anita,Thank you so much for your lovely review! Hopefully we will see you again in the future.

6/10 Okay

RAYMOND

Liked: Staff & service, room comfort
Clean up
Claremont is a Victorian building dating from 1880. There are some sighs of age. A lick of paint or a clean up would make a world of difference. Often just a small mark on the paintwork lets the property down.
Stayed 2 nights in Oct 2022
Response from Sarah - Duty Manager on 11 Oct 2022
Hi Raymond,I'm sorry to see that you felt the building showed signs of aging - it is a lovely historic building as you mentioned! We believe this adds to the charm.Now that we have come into our off-peak season, we will be touching up on areas that were too busy to be painted in the summer!

8/10 Good

Sara

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2022
Response from Sarah - Duty Manager on 11 Oct 2022
Hi Sara,Thanks for the great review!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

VALERIE

Travelled with partner
Liked: Cleanliness, staff & service
The room was tiny with the bed filling it so thought it was overpriced. Staff were lovely and the breakfast excellent
Stayed 1 night in Aug 2022
Response from Sarah - Duty Manager on 11 Oct 2022
Hi Valerie,Thank you for the kind comments - sorry that you felt the room was too small. Hopefully next time we can accommodate you in one of our larger rooms!

10/10 Excellent

Sze Wan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the cleanliness of the property is outstanding! everywhere are so clean and tidy! the room is spacious, with decoration. it has no air conditioner, but the room is cool to live in during summer, fan is provided in case you need. the garden and pubic area are gorgeous. i love the breakfast too! staffs are nice and helpful! really enjoy the hotel.
Stayed 1 night in Jul 2022
Response from Sarah - Duty Manager on 31 July 2022
Hi Sze, Thank you so much for this review - we're glad you enjoyed your stay!

10/10 Excellent

Gary

Stayed 1 night in Jul 2022
Response from Sarah - Duty Manager on 31 July 2022
Hi Gary, Thanks for the great score! Hopefully see you again.

8/10 Good

JANET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but check what floor your room is on
The Claremont, it's history, interior design that tastefully combined it's cultural heritage with local artists work adorning the walls made for a unique and pleasant experience. Ideal location in Hove. The breakfast was delicious and staff friendly. The only downside was my room was on top floor requiring me, aged 74 who requires a walking stick to mobilise to climb 4 flights of stairs. I would have upgraded to a lower floor had I known.
Stayed 1 night in Jul 2022
Response from Sarah - Duty Manager on 31 July 2022
Hi Janet, Thank you for all your kind comments. I appreciate that the stairs would have been difficult for you. Hopefully you will come stay with us again and we can get you a room on a lower floor!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely bed and breakfast atmosphere! breakfast and tea were wonderfully prepared. Five minutes from restaurants, pubs, and Hove Lawn (beach area). Can’t say enough positive things!
Stayed 2 nights in Jul 2022
Response from Coralie on 25 July 2022
Thank you Christine, for your lovely review, We hope you come again soon, kind regards Coralie

10/10 Excellent

Sabine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Danny

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Had a very nice single room. Very nice breakfast. Staff were excellent.
Stayed 1 night in Jul 2022
Response from Sarah - Duty Manager on 22 July 2022
Hi Paul, Thank you for your kind review!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
A lovely hotel right near the sea front. Couldnt fault it- the room, the breakfast and the service were all top.notch
Stayed 1 night in Jul 2022
Response from Coralie on 21 July 2022
Hi, Thank you so much for the lovely review- it's so great to get good feedback- please do come again. Kind regards Coralie

10/10 Excellent

Elinor

Stayed 1 night in Jul 2022
Response from Coralie on 20 July 2022
Thank you so much for your great review! Please come again!

10/10 Excellent

Howard

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Coralie on 21 July 2022
Thanks for this 10/10 review, I'll let the staff know, because it's a real morale boost! Best wishes Coralie

10/10 Excellent

Nicholas, Manchester

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well appointed room and comfortable bed. Extensive breakfast menu.
Stayed 2 nights in Jul 2022
Response from Sarah - Duty Manager on 4 July 2022
Hi Nicholas, Thank you for the kind review - hopefully see you again in the future!

10/10 Excellent

ML

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely warm welcome, helpful, friendly service. The mattress a little soft for our liking. Fabulous breakfast and we loved all the artwork 😁
Stayed 1 night in May 2022
Response from Sarah - Duty Manager on 4 July 2022
Thank you for the kind review - hopefully see you again in the future!

10/10 Excellent

Eoin

Stayed 2 nights in May 2022

10/10 Excellent

Deborah

Liked: Amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a nice , warm , charming hotel.
I went to Hove to visit my son and take in a concert at the Brighton Dome theatre. There is so much to see and do in both areas I always enjoy my visits to the town. Thank you Brighton & Hove .
Stayed 2 nights in Apr 2022
Response from Sarah - Duty Manager on 6 May 2022
Hi Steve, Thank you for your lovely review - we hope you enjoyed your trip!

10/10 Excellent

Moddy

Stayed 1 night in Apr 2022

8/10 Good

Ismail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Sarah - Duty Manager on 7 Apr 2022
Hi Ismail, Thank you for the good review! Hopefully see you again in the future.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique quaint “home” converted into hotel. Great location near beach but quiet away from crowds. Huge room. Lovely breakfast with choices. Overall charming and good value. Would definitely recommend and also stay there again!
Stayed 1 night in Mar 2022
Response from Sarah - Duty Manager on 29 Mar 2022
Hi Diane, Thank you so much for the kind words - hope to see you again some time in the future!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor water pressure from the shower.
Stayed 2 nights in Mar 2022
Response from Sarah - Duty Manager on 22 Mar 2022
Hi James, Thank you for the review - apologies about the water pressure, hopefully we can sort it for you next time!

10/10 Excellent

mark

Stayed 1 night in Mar 2022
Response from Sarah - Duty Manager on 22 Mar 2022
Hi Mark, Thank you for the great review!

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities
Super Hotel, friendly staff and great breakfast
Stayed 2 nights in Mar 2022
Response from Sarah - Duty Manager on 13 Mar 2022
Hi Matt, Thank you for the kind review - hopefully see you again some time in the future!

2/10 Terrible

Amina

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
It was so disappointing that I actually cried, I wanted to check out to another Hotel, but having paid and would have lost out, I stayed for 3 nights. It isn't a 5 Star Hotel, more of a B&B. Nothing worked in the room, it was really shabby and outdated, the breakfast was awful, hardly anything on the plate, really minuscule portions and hardly anything on the buffet, i don't understand how people left excellent reviews on the site, which led me to booking this place. I will never read reviews again. So misleading. The price wasn't that cheap either, could have stayed at a top hotel, but wanted an intimate place to stay. To note, the front desk is not manned 24 hours and you have to let yourself in, and also there is a dog running around the place.
Stayed 3 nights in Feb 2022
Response from Sarah - Duty Manager on 3 Mar 2022
I'm deeply saddened to read this review. The guest is correct - we are not a 5 star 'Hotel' we are a 5 star 'Guest Accommodation' and make this very clear on our website and in all our documentation. This means that we do not have a 24 hour reception. Failure to understand this at time of booking does not fall on our shoulders I'm afraid. I would disagree strongly that 'nothing worked in the room'. The guest was unable to turn the shower on (there was nothing wrong with it, they just didn't know how). After I left them instructions on how to do so, and asked if everything was alright, they said 'yes it works perfectly now thank you'. I'd be happy to hear what other options the guest would have liked on the buffet. We provide juices, cereal, fruit salad, fruit basket as well as a full breakfast menu (with continental options) and have been awarded a ‘Best Breakfast’ accreditation from Visit England. When the guest explained that they were allergic to dogs we kept ours out of the way, however, we did allow the guest to bring their friend’s dog into the building upon their own request. If the guest doesn’t understand why we have so many excellent reviews then perhaps the issue lies with them and their own expectations rather than our failings?

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb weekend hotel by the Sea
We had a lovely stay at The Claremont. The room was spotless and cosy and we slept well, the bed was super comfy. Our room was at the back of the house overlooking the garden. Although a quiet spot, the owners left earplugs in the room as the seagulls do get noisy, was a nice touch.
Stayed 1 night in Feb 2022
Response from Sarah - Duty Manager on 21 Feb 2022
Hi Leigh, Thank you so much for this lovely review. Hope to see you again sometime in the future!

6/10 Okay

Adam

Liked: Cleanliness, staff & service
Disliked: Amenities
Very pleasant layout and the staff where friendly, but the room I was given was tiny with a small single bed - not appropriate for the money I paid.
Stayed 2 nights in Feb 2022
Response from Sarah - Duty Manager on 21 Feb 2022
Hi Adam, Thank you for the kind comments. I'm sorry you found the room to be too small - our larger rooms may be more suitable for you next time. Give us a call and we'll see what we can do for you!

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a superb boutique hotel in every respect not least the excellent breakfast and will definitely be returning next time I am in Brighton.
Stayed 1 night in Nov 2021
Response from Sarah - Duty Manager on 3 Dec 2021
Hi Kevin, Thank you so much for your kind review we really appreciate it! Hopefully see you again soon.

6/10 Okay

Dr. Heba Al

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was disappointed about the condition of the place. I choose the place based on the rating. may be the raring bases is different.
Stayed 1 night in Oct 2021
Response from Sarah - Duty Manager on 31 Oct 2021
Hi Heba, Apologies that we didn't meet your expectations, however, your review is very vague so it is hard to know exactly what it was that you didn't enjoy about your stay. Our beautiful Victorian townhouse holds a lot of character but perhaps it was not to your taste. In any case, we believe our 5 star guest accommodation rating is justified. Best Wishes - Sarah

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Sarah - Duty Manager on 26 Oct 2021
Hi Darren, Thank you so much for the great review! We hope to see you again soon.

10/10 Excellent

Gillian M

Stayed 1 night in Oct 2021
Response from Sarah - Duty Manager on 26 Oct 2021
Hi Gillian, Thank you so much for the great review! We hope to see you again soon.