Hillcrest Hotels, Hamilton

"Tired. Small room. Minute bathroom ( step up to shower). No character. Disappointing. "

"The hotel gave us an accessible room as it was the last standard room available however we were not told on Expedia this is the room we were booking. This room is at the back of hotel, ground floor and surrounded by the car park with metal stair case next to the room. It was noisy, lacked privacy (had to close curtains in the day time) and a little shabby. The only way we could move was pay for an upgrade. "

"Internet was great! Parking 🙄 was difficult to find a spot."

"Very efficient check in. Dropped car off for valet parking late evening, gave time I intended to check out following morning. Car was waiting for me, no messing about. True 5 star."

"Nice spacious rooms, good location, clean"

"A very dated room, noisy, no hot water pressure, dirty……mold growing in the kettle!! Tear it down and start again!!"

"I didn't know that there is no staff onsite and that reception is at a different motel that is further than walking distance away. I found this out after I booked. The lights on the outside of the building and lack of good curtains meant that room 1 was not dark at night. I asked to be moved which the staff were happy to oblige. There was no hairdryer, access to the laundry, or space to store bags on checkout day - all things that were advertised The rooms were quite dusty and there was no where to hang towels, face cloths, hand towels or tea towels. The TV was a bit touch and go and kept losing internet connection. However, the location was great. "

"Poor check in experience, staff member didn't know what she was doing and it took ages. Car park is small, very tight and cars are up on hoists, felt the parking charge was excessive. Room was mostly clean but tired. Old single glazed windows meant the outside noise was quite loud even when closed. The area wasn’t good, lots of homeless people hanging around. We could see several from our room, sleeping next to hotel and lots more when we took an evening walk to supermarket. Wouldn't stay again."

"Love the 20s-vibe of the furnishings and the vastness of its rooms - even the smallest room has space for an extra bed or two! The larger rooms are like a suite! And being central its great for restaurants and cafes just outside the door. This is our go-to hotel in the Tron every time :) "