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"Great hotel. Friendly staff. Best hotel to stay at for a flight. "

"Very short walk from the airport. Beautiful reception area. Lovely breakfast & friendly front of house staff. "

"Reception The staff on reception went out of their way to make our stay exceptional. We travelled to Braintree to celebrate my 80th birthday as our family is somewhat scattered, with our eldest daughter living in Braintree. We had booked 3 rooms and the wonderful reception staff allowed my daughter access to each room to leave special gifts for us and balloons in my room. There was even a birthday card and prosecco from the hotel. Breakfast was delicious and plentiful, with vegetarian sausages for one of my family. In all, nothing was too much trouble. We were able to order taxi's from the hotel to the venue and the bar was open for a nightcap on our return. A huge thank you to all at the Holiday Inn Express Braintree for helping make my birthday so memorable. "

"Staff are attentive and do a good job of listening to their customers. Excellent transportation with the neighboring station for Cambridge, London and Stansted airport. Trains do create some noise but not an issue unless the windows are open. Food and drink options at the hotel are good, and the next door pub has additional choices."

"Good quality breakfast options, and great drinks selection "

"Our room was super comfortable and clean with everything we needed for a 2 night stay. The staff at this hotel are very friendly and helpful. Due to its great location to restaurants, etc., We didn't eat at the hotel. We did have a few drinks in the bar, which is very comfortable, but found that the drinks were fairly expensive. We parked the car (they have valet service) and walked everywhere. Superb location."

"The breakfast was delicious, the croissant were out of this world. "

"Our stay was very comfortable — the rooms were clean and cozy, and the staff were polite, friendly, and always ready to help. Would definitely stay again! "

"Staff were excellent, helpful and friendly. The rooms were fairly dark which made reading difficult. My only negatives would be the bathroom was very small with no hanging space and the wet towels I’d put on the shower floor to be replaced were refolded and put back to reuse. Also, our toilet roll wasn’t replaced. These were very quickly replaced when mentioned to reception though."