Executive Double or Twin Room, 1 King Bed, Balcony, Lake View
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Reviews of Trang Trang Premium Hotel

3 out of 5
Trang Trang Premium Hotel
No. 15 Cau Go Lane, Hoan Kiem District, Hanoi

Reviews

8.6

Excellent

Rating 10 - Excellent. 51 out of 95 reviews" "
Rating 8 - Good. 24 out of 95 reviews" "
Rating 6 - Okay. 13 out of 95 reviews" "
Rating 4 - Poor. 6 out of 95 reviews" "
Rating 2 - Terrible. 1 out of 95 reviews" "

8.6/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

deidre

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was very run down and tired looking..cracked tiles,old bedding and pillows grungy bathroom Our “city view” was a deserted delapitated building across the street The area was a bit rough Also we had no hot water The staff were extremely nice and helpful though
Stayed 1 night in Apr 2024

6/10 Okay

Adrian

Liked: Cleanliness, staff & service, room comfort
Nice Hotel on a busy street
Great location in the heart of the Old Quarter of Hanoi. Stayed in the week leading up to Tet and it was the perfect location. Room was simple but comfortable. There is a rooftop bar but if it’s windy and cold give it a miss
Stayed 3 nights in Feb 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, room comfort
Great little Hotel
Nice and cozy hotel in a very busy are of the old quarter! Only 20 rooms in this hotel and the staff are very friendly who go out of the way to make sure we knew what was going on in the area during Tet.
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Stayed 2 nights in Nov 2023

8/10 Good

Steven

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I thought I had already wrote the review, but as to reiterate, everything was great except the condition of the property. With a little paint, polish and care, they could provide a 10 experience.
Stayed 2 nights in Feb 2023

8/10 Good

Steven

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We really enjoyed our stay, the only problem was the condition of the property. It wouldn’t take much for them to invest in a little paint and some new towels and sheets. They were very well worn. With just a little effort, it could be a 10 facility. The location was excellent, near everything you could possibly want and the staff went above and beyond making sure we have everything we needed. I would definitely stay again, if I ever came back to Hanoi!
Stayed 2 nights in Feb 2023

6/10 Okay

Jamie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We enjoyed our stay at Trang Trang however the condition of the property and room was not quite as expected. The bathroom was quite musty and the room was small with no window to outside .

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Highly recommended.
Stayed 1 night in Dec 2019

10/10 Excellent

Tony, Australia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here made my trip most enjoyable.. Philip, Tracey and the rest of the staff made it a pleasure to stay at Trang Trang. I could not thank them all enough. The location of the hotel is so central making it a breeze to get around the city. The room itself is clean, bed is comfortable and have the amenities required. Room size perfect for one person, however they also have larger rooms if travelling as a couple or group. Also breakfast is included.. and the offering is suffice.. you can have local foods or have them make you a eggs on order. If you are interested in doing day or overnight tours... just have a chat to Philip he will be able to sort you out. If I return to Hanoi I will definitely be going back to Trang Trang Premium Hotel to stay. Tony
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
This is a beautifully renovated French style hotel. For $25. It is a great deal. However, the a/c struggles to put out any cool air. The neighborhood is loud and strewn with trash. Probably somewhere I would have stayed when I was in my 20’s. Definitely not bringing my wife.
Stayed 1 night in Aug 2019

8/10 Good

Le thi van anh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and budget friendly
This hotel was FANTASTIC. It was our first time in Hanoi and the staff could not have been more helpful- gave us a local map and showed us different locations we could take a trip to, food recommendations etc. For the price of the hotel we were not expecting much but it completely blew us away. Breakfast was included and was fab - varied buffet type breakfast with lots of choice. The room was very modern with a comfy bed, TV, minibar, hanging space for clothes and free toiletries The rooms are on the small side but perfect fine for a couple. You'll see in Hanoi this is quite normal and a lot of buildings are on the narrow side. The location was fab too, we came in quiet season and they upgraded us to a lake view room with a view of Hoàn Kiem Lake which was perfect Cannot recommend this place enough :)
Stayed 2 nights in Jun 2019
Response from . on 25 June 2019
Dear Sophie It is very pleased to hear that you and your family had a memorable stay with us at TRANG TRANG HOTEL . Thank you for staying and giving us your perfect rating. I am sure that the whole team has enjoyed caring you as much as you enjoyed our service. I will definitely forward your comment to all members of my team in order to make their days and keeping up the great work. The whole team very much look forward to welcome you again in Hanoi soon. Best regards, TRANG TRANG HOTEL Mr Luu -Hotel Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

6/10 Okay

Robert

Stayed 3 nights in Mar 2019
Response from feedback on 27 Mar 2019
Thanks for choosing our hotel and staying with us. We will serve you better in next time We look forward you in the nearest future For any trouble you dring stay in Trang Trang Hotel we will improved it better in the future Thanks and Best Regards Thanhpon

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience, the hotel staff were wonderful specially Ms. Ann Vu, very help full and I just can say thanks to all of them. Thank you Ms. Vu.
Stayed 4 nights in Mar 2019
Response from Thanhpon on 27 Mar 2019
Thanks for choosing our hotel and staying with us. We will serve you better in next time We look forward you in the nearest future Thanks and Best Regards Thanhpon

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is light-filled with big windows which we really appreciated. Everything is clean and well-maintained. Staff is very helpful, polite and speak English well. Our room was quiet and the location is very central in the Old Quarter.
Stayed 2 nights in Feb 2019
Response from Thanhpon on 27 Mar 2019
Thanks for choosing our hotel and staying with us. We will serve you better in next time We look forward you in the nearest future Thanks and Best Regards Thanhpon

8/10 Good

Constantinos, Cyprus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible location, very affordable
For the price, the location is quite unbeatable, and the room had all the amenities one would want. The bed was quite large, however the room was rather small. It wouldn't fit any large luggage. If you are a backpacker, this looks like a fine balance between location, comfort and price.
Stayed 1 night in Jan 2019
Response from FO team on 11 Jan 2019
Dear mr/ms. Good morning from Viet Nam and have a nice day! I just have received your review, i am glad to hear that. First of all,on behalf of Trang Trang Hotel, we would like to thank you so much. For the size of room ,i hope you can understand for our hotel. Because that is the common situation of Ha Noi Old Quater Hotel. But if you go back Viet Nam, i hope we can have a chance to serve you again. Thanks you so much! Reservations Department

10/10 Excellent

Yeow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location!
Cheap Budget hotel in a very convenient area to food, massage and local drinking places. Female receptionist is very friendly and helpful.
Stayed 1 night in Dec 2018
Response from FO team on 27 Dec 2018
Dear Madam, Firstly we would like to say thank you to choose our hotel and staying with us. For our service we will to try our best to make our service better in next time. We will ensure all our service will be better than before . We hope can see you again to good take care you. Thanks and Best Regards Jenny- Fo team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from FO team on 22 Dec 2018
Dear Madam, Firstly we would like to say thank you to choose our hotel and staying with us. For our service we will to try our best to make our service better in next time. We will ensure all our service will be better than before . We hope can see you again to good take care you. Thanks and Best Regards Jenny- Fo team.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
Bugs everywhere in room. Couldn’t sleep because they were drilling holes and hammering walls in room above ours.
Stayed 1 night in Nov 2018
Response from FO team on 17 Dec 2018
Dear Sir/Madam, First of all, thanks for your choosing our hotel and stay with us. We are on the time upgrade our facilities better so there a littel noisy but we have notify for guest when check in about this inconvenience. Hope to see you in the future for served. Thanks and Best regard.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
We booked a room with 2 beds and when we come there... its under construction... so instead of getting a big room with 2 bed... we get offered by the hotel said its a deluxe room with 1 bed... and the price didnt get adjusted although the staff is very nice n was helpful... and the staff said its a lake view room... we come in n cant see the lake pretty much...
Stayed 2 nights in Dec 2018
Response from FO team on 10 Dec 2018
Dear Sir/Madam, Firstly we would like to say thank you to choose our hotel and staying with us. For our service we will to try our best to make our service better in next time. We will ensure all our service will be better than before . We hope can see you again to good take care you. Thanks and Best Regards Jenny- Fo team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value. Excellent location. Hospitable.
Excellent location old town Hanoi. Family run very hospitable. Very clean. Breakfast great. Only downside is City Tour that they recommended ended up more of a four stop shopping tour. I did let them know so that they could recommend a different company in the future. Great value for money.
Stayed 2 nights in Nov 2018
Response from FO team on 5 Dec 2018
Dear Sir/Madam, Firstly we would like to say thank you to choose our hotel and staying with us. For our service we will to try our best to make our service better in next time. We will ensure all our service will be better than before . We hope can see you again to good take care you. Thanks and Best Regards Jenny- Fo team.

8/10 Good

Maying, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel wasn’t to bad. Stair case is very narrow. They tried to charge us saying that we ate snacks, which we didn’t.
Stayed 1 night in Nov 2018
Response from FO team on 8 Dec 2018
Dear Sir/Madam, Thank you for your feedback. We will upgrade ourself better and better to bring you the best experience. About minibar which we ask you to pay there are some mistakes. We have been sorry about that and not charge anything in the end. Hope to see you when you back to HaNoi.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Canadians
Great location, clean hotel, comfortable bed. Staff is very friendly! Overall good stay!
Stayed 1 night in Nov 2018
Response from FO team on 1 Dec 2018
Dear Sir/Madam, Thanks for your choosing and we look forward to serve you in the future. Thanks and Best regard.

4/10 Poor

Keith

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not the best
Where do I start. Staff friendly except manager who is rude. Clean but very small rooms. We were on the 5th floor and the lift wasn’t in operation for 3 days. Up and down very steep and winding stairs very difficult. It should have been a priority for the hotel to get it working but it didn’t seem so. I asked the manager why it’s still not working and he just said “walk” and turned his back on me. No hot water for shower for two days just added to the problem. 2 tables for breakfast is all they have room for.
Stayed 5 nights in Nov 2018
Response from FO team on 22 Nov 2018
Dear Mr Keith , i am the receptionist of Trang Trang Hotel ,i am gladly thank you for your feedback , first of all i am truly apologizes for our hotel inconvinience, we are currently have a construction at the top so we have to shut down the elevator to avoid any unwanted problem to our facility and guest, we have no otherway but to talk to each of our guest about this so once again, we are truly apologizes for this. Our manager is in bad mood these day, even to us so i have to talk back to every guest to make sure they don't have any hard feeling when they are staying here, please don't let this ruin your trip to Hanoi, if you ever thinking about coming back here, our hotel will be good as new and we will have some significan improvement about staff and facility. We are looking forward to seeing you here Thank you and best regards. Trang Trang Hotel FO Agent Minh

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing cruise in Halong Bay
It was Amazing. Exceptional service. Beautiful new boat. Great staff.
Stayed 3 nights in Oct 2018
Response from FO team on 6 Nov 2018
Dear Magaret, Thank you for your feedback. We always try our best to bring you the best experience. Hope to see you when you back to HaNoi.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Trang Trang
Our stay at Trang Trang was great! It’s in a great part of the old quarter, really close to good restaurants and bars. The rooms are small ish, but it was a good size for us. Anne at the front desk was absolutely amazing! She helped book a great trip to Sapa for us and took care of everything. The service here was 5 Star, so so helpful. Would stay here over and over if I could.
Stayed 1 night in Oct 2018
Response from fo team on 9 Nov 2018
Dear Sir/Madam, Firstly we would like to say thank you to choose our hotel and staying with us. For our service we will to try our best to make our service better in next time. We will ensure all our service will be better than before . We hope can see you again to good take care you. Thanks and Best Regards Jenny- Fo team.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice Hotel in Hanoi Old Town
Booked a room with balcony but the chairs and table at the balcony is dusty and dirty. Room is nice and big, reasonably clean. Location of the hotel is great, within 5 min walk to Hoan Kiem Lake, plenty of of local food and restaurant around. A bit noisy in the morning as the street is a local market, activities starts early. Reception very efficient and manager Mr. Pon has been very helpful with information of surrounding local restaurants, good street food.
Stayed 4 nights in Oct 2018
Response from Thanhpon on 1 Nov 2018
Dear Mr Su Ming Teo, Firstly we would like to say thank you to choose our hotel and staying with us. For our service we will to try our best to make our service better in next time. We will ensure all our service will be better than before . We hope can see you again to good take care you. Thanks and Best Regards Thanhpon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing staff!
Had a great stay at Trang Trang hotel. It is small but in perfect location to old quarter and walking distance to a lot of shopping and restaurants. The staff was absolutely amazing. We only stayed for one night as we traveled to halong bay the next day but when we returned they were very helpful in sorting out flight issues and arranging for taxi to airport. Breakfast was also great! Hotel room was small. We booked a room but it had no windows ended up upgrading and paid extra but that was alright we had the window but had the shades so it didn’t make much difference! Best part also they had an elevator!
Stayed 1 night in Oct 2018
Response from FO team on 1 Nov 2018
Dear Sir/Madam, First of all, thanks for your choosing our hotel for your trip and stay with us. We also appreciate your feedback. We will try to improve the quality of service to reach your request. Finally, we hope to serve you in the near future. We sincerely thank you,

6/10 Okay

Lorenzo

Liked: Cleanliness, staff & service
Well located and fairly priced hotel, right in the middle of the old quarter. Staff was friendly and the hotel was overall clean. We had an issue in two different room where the toilet broke so that caused some inconvenience, my guess is that the building’s pipes are quite old.
Stayed 2 nights in Oct 2018
Response from FO team on 30 Oct 2018
Thank you for your feedback , we will do our best to improve our performance till you comeback here again, the toilet in your room will be maintainace and fixed before the next guest coming in so you can be sure our services will be better next time

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good software, crappy hardware - not worth it
Firstly, front desk service was great, guys and gals were helpful - thank you so much. Good location (although I could say the same for any of the dozens of hotels within 5 mins walk). Lousy hotel condition - fixtures loose, moldy shower, hot water kettle doesn't fit power sockets, bathroom glass partitions loose and about to fall apart, telephone didn't work, safe didn't work, no "lake view" even with their best room. Breakfast was day-old juice, some dried out bread, and (fortunately) decent pho served at the two small tables next to front desk; guests shouldn't even bother trying - just get a real Viet-style breakfast somewhere else in the area. Fortunately, water was strong, hot and didn't stink of chlorine. Air con weak but did the job. Wifi fast and stable. The problem - unbelievably shabby construction quality. The materials looked to be of decent quality, but put together by a blind, infirm monkey. This is a case of good software trying its best to compensate for lousy hardware. Ultimately, I didn't feel that it was at all worth the USD 35 that I paid - there are literally dozens of better quality properties within 5 mins. Nothing outstanding about this property other than the disappointment.
Stayed 3 nights in Oct 2018
Response from Thanhpon on 30 Oct 2018
Dear sir and Madam, Thanks for choosing our hotel and staying with us. Regarding about your comments we have knowledged about that and we also wana know the price $35 with you felf surprise . Actualy that room price is cheaper than other hotel . You have stayed in room with Balcony good view and including breakfast. We always want to make all our guest feel happy and satisfaction. We hope can see you again to serve you better. Thnaks and Best Regards Thanhpon

10/10 Excellent

Nuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An awesome hotel in Hanoi old quarter
This is an awesome "boutique-hotel style" in the outskirts of Hanoi old quarter; it is perfectly located in a very charismatic street, walking distance to all the interesting spots in the old quarter, but far enough away from the major night entertainment streets (meaning not a lot of noise from the streets). The staff is very helpful and the rooms are nicely decorated. However, in our room, there was some sort of leakage in the bathroom and every morning we could smell tobacco coming from the bathroom. The hotel is under construction on the upper floors, so it might be from that. Also, it should be clear that the basic rooms do not have windows; not problem from me, but it was not clear on the description of the room. Nevertheless, I would book again the same hotel and room on a return trip to Hanoi.
Stayed 4 nights in Oct 2018
Response from FO team on 26 Oct 2018
Dear Sir/Madam, First of all, thanks for your choosing our hotel for your trip and stay with us. We also appreciate your feedback. We will try to improve the quality of service to reach your request. Finally, we hope to serve you in the near future. We sincerely thank you,

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK hotel near lake
Stayed one night after return from sapa Hotel is in middle of weekend night market but quite because I is in a side street Ihe room we were in was small st the front of hotel but was clean with a nice bathroom and we were there for only one night The breakfast wasn't much and they had it in the lobby due to renovations of the breakfast area I was told I enjoyed the area near the lake and the hotel and staff were good
Stayed 1 night in Oct 2018
Response from FO team on 26 Oct 2018
Dear Sir/Madam, First of all, thanks for your choosing our hotel for your trip and stay with us. We also appreciate your feedback. We will try to improve the quality of service to reach your request. Finally, we hope to serve you in the near future. We sincerely thank you,

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel.
Very good hotel with excellent, friendly and attentive staff. Rooms are comfortable, clean and fast WiFi. The hotel location is very good for Old Quarter walking, sights and close to places of interest and good shopping too. I recommend this hotel and look forward to staying again.
Stayed 2 nights in Oct 2018
Response from FO team on 17 Oct 2018
Dear Sir/Madam, First of all, thanks for your choosing our hotel for your trip and stay with us. We also appreciate your feedback. We will try to improve the quality of service to reach your request. Finally, we hope to serve you in the near future. We sincerely thank you,

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place
Wonderful helpful and friendly staff. The location is great and is centrally located with easy walking in the old part of town. Busy street with a very quiet, clean and comfortable room. Decent breakfast choices were included. The hotel has laundry and travel services. This hotel also arranged airport pick up and drop off for a fee. I would recommend this place to friends and family and have returned here as a guest too.
Stayed 3 nights in Oct 2018
Response from FO team on 11 Oct 2018
Dear Sir, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, great location, tiny room.
The staff was very friendly and informative and spoke English well. They booked my tour to Ha Long Bay and took care of getting me to a prompt private car to the airport so there was no issue with uncertain fares. In fact the private car was much cheaper than my taxi ride from the airport to the hotel. The location is in amongst the hustle and bustle and CHAOS of the old Town near plenty of street food as well as traditional restaurants. The night market was just a few streets away. The lake was only a min walk, assuming you can get across the street and avoid the multitudes motorscooter. The room was tiny, barely any room to move around. Next time I would book a larger room
Stayed 3 nights in Sep 2018
Response from Thanhpon on 1 Oct 2018
Dear Sir and Madam, Thanks for choosing our hotel and staying with us. We hope can see you again to takecare you better Thanks and Best Regards Thanhpon

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option in Hanoi!
Really nice spot! It's in a great location with tons of good food option near by, and they helped us get a car from the airport and kept our luggage while we went to Halong Bay.
Stayed 2 nights in Sep 2018
Response from Jenny- FO team. on 1 Oct 2018
Dear Sir/Madam, First of all, thanks for your choosing our hotel for your trip and stay with us. We also appreciate your feedback. We will try to improve the quality of service to reach your request. Finally, we hope to serve you in the near future. We sincerely thank you,

8/10 Good

Verified traveller

Nice, small hotel with friendly staff in a good location. Average breakfast
Stayed 1 night in Sep 2018
Response from FO team on 18 Sept 2018
Dear Sir/Madam, First of all thanks for your choosing our hotel and stay with us. We apriciate your recomment for us to promote our quality better and better. Thanks and Best regard, Jenny-FO team.

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel + Great Seevice
Really nice hotel, the staff were lovely and very polite. Great location, walking distance to markets, shopping, food and coffee. The room was really nice, well decorated and had air con. Breakfast was also very good!
Stayed 1 night in Sep 2018
Response from FO team on 19 Sept 2018
Dear Sir/Madam, We are very pleased after hearing your feedback about our hotel and services,thanks to your feedback, we can make even better improvement in near future with our services and hotel staff.Thank you and best regards

8/10 Good

Christopher

Hanoi Accommodation.
This was my second visit to the Trang Trang Hotel. It was consistent with my first visit. The location is excellent. The room is a little small but given the location and architecture in the area it would be expected. The staff are friendly and accommodating. The room was not as clean as it should have been - second time I observed this. Long strains of black hair on both the bathroom and bedroom floor. The breakfast is limited and average at best. There are lots of eateries in the area. There was some rooftop construction going on throughout the day so a lot of banging. I slept well at night however. The bed was comfortable. I would stay at the Trang Trang Hotel again.
Stayed 2 nights in Sep 2018
Response from FO team on 16 Sept 2018
Dear Sir/Madam, Thanks for your choosing our hotel 2 times and we appriciate your recomment,too. It will be ameliorated for the best your feeling the next time. Thanks again and Best regard, Jenny-FO team.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from FO team on 20 Sept 2018
Dear Sir/Madam, Thanks for your choosing our hotel and stay with us. It is our honor to promote service and quality for your best feeling. Thanks again and Best regard, Jenny-FO team.

8/10 Good

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make sure you get a room with a window.
I had a late check-in by a friendly, polite, English speaking receptionist. My room was small and windowless but super clean, nicely furnished, well fitted out for a small space and bed comfortable. However, for two people or a longer stay than one night, the room would have felt claustrophobic. As with many Vietnamese hotels, sounds carry through easily into the room and there were two small 'windows' high up below the ceiling that let in light from the outside corridor. The biggest drawback for me was a strange, sickly, chemical smell in the room. Couldn't figure out where it came from (maybe the varnish of the dresser??) and since there were no windows, couldn't air it out. Since I only stayed overnight, I didn't bother to change rooms but had I stayed longer, I definitely would have since I even woke up in the night to this smell. Breakfast was your usual choice of a couple of things: omelette, noodle soup, toast.. which was ok. Location is excellent, very close to the night market, lake, puppet theatre, restaurants.. Beware that if you arrive during the weekend when the night market is on, some roads are closed and you may not be able to get a ride all the way to the hotel. All in all, very nice looking and clean place but the smell spoilt it for me
Stayed 1 night in Sep 2018
Response from Thanhpon on 13 Sept 2018
Thanks for stayed with us, We hope look forward you soon to serve you better. Best regards Thanhpon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Located on a quiet side street in a very busy area of the old quarter, this hotel has everything you need. The staff was amazing, and helpful. my friends stayed at the Hilton, and honestly this place have so much more character despite a few less amenities. I would stay here every time I came to Hanoi.
Stayed 3 nights in Aug 2018
Response from FO team on 14 Sept 2018
Dear sir/madam, First of all thanks for choosing our hotel and stay with us. It is our honor to be served and made the best feeling to you. We hope for see you again the next time in our hotel. Thanks again and Best regard.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, proactive service
I had a great stay in this relatively new hotel. The staff were intelligent and helpful, they allowed me to deposit my luggage as check in was only at 2pm, but took my number saying they would call if a room opened up. When I was headed out, there was a heavy downpour and the staff offered me an umbrella. They were proactive to ask if I needed any transport to the airport for the next day. I also enjoyed their rooftop and restaurant that served personalized breakfast. the location was also great being smack in the heart of Old Quarter. Highly recommended. Keep up the good job Trang Trang! (Last tip, I paid more for the deluxe room with city view but it was small, I think the standard rooms were better priced and more spacious.)
Stayed 1 night in Aug 2018
Response from FO team on 23 Aug 2018
Dear sir/madam, First of all, thanks for your choosing our hotel and stay with us. We have been glad to served and take the best experience for you in our hotel. And it is our honor to be trusted for your next reservation. Thanks again and Best regards, Jenny.

10/10 Excellent

Kev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Thanhpon on 16 Aug 2018
Thanks for your staying with us. We hope can serve you at nearest future. Thanks and Best Regards Thanhpon

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
The more hotels I've stayed in, the more I have come to appreciate how amazing Trang Trang is. The staff is wonderful and the rooms are comfortable. The location is ideal for exploring the historic center of the city during the day and experiencing the night life as well.
Stayed 1 night in Aug 2018
Response from Thanhpon on 16 Aug 2018
Thanks for your staying with us. We hope can serve you at nearest future. Thanks and Best Regards Thanhpon

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved Trang Trang.
My friend and I absolutely loved our stay st Trang Trang Hotel. The rooms were clean and comfortable. The staff went out of their way to make us happy and the hotel is situated in the heart of the city, between nightlife spots and Hoan Kiem lake, with both upscale and local places to visit all around.
Stayed 2 nights in Aug 2018
Response from Thanhpon on 16 Aug 2018
Thanks for your staying with us. We hope can serve you at nearest future. Thanks and Best Regards Thanhpon

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Good location. Room was small but very clean and comfortable. For the price, would definitely recommend.
Stayed 1 night in Aug 2018
Response from Thanhpon on 9 Aug 2018
Dear Mr Lucas Firstly we would like to say thanks for choosing our hotel and staying with us We always look forward you coming soon at Trang Trang Ha Noi Hotel Thanks alot and honor to serve you Best Regards Thanhpon

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location near the lake.
Stayed 1 night in Jul 2018
Response from Thanhpon on 9 Aug 2018
Dear Ms Tracy, Thanks for all the good reviews with us We hope can see you in nearest future in our hotel Thanks alot We look forward you coming back with us Best Regards Thanhpon

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very helpful and accommodating. They arranged for my friend to shower when she arrived in Hanoi even though it was after I had checked out.
Stayed 1 night in Jul 2018
Response from Thanhpon on 9 Aug 2018
Dear Ms Tracy, Thanks for choosing our hotel and staying with us We look forward you coming soon in our hotel Thanks you very much and honor to serve you Best regards Thanhpon