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Reviews of Bluebell Hotel

2.5 out of 5
Bluebell Hotel
41 Ngo Huyen, Hoan Kiem District, Hanoi

Reviews

6.4
Rating 10 - Excellent. 6 out of 30 reviews" "
Rating 8 - Good. 7 out of 30 reviews" "
Rating 6 - Okay. 9 out of 30 reviews" "
Rating 4 - Poor. 2 out of 30 reviews" "
Rating 2 - Terrible. 6 out of 30 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Cameron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Guy running the place was great . Made several calls for us to get quick taxis ,& Ha Long Bay tour set up with hotel pick & drop. Bed was decent , a/c worked good, & shower was good. Has bigger bikes for rent .
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 2 nights, staff were unhelpful and there was
Stayed 2 nights in Nov 2018

10/10 Excellent

Minhak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Room
Good Location. Clean Room
Stayed 1 night in Jan 2018

10/10 Excellent

jae woo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Turid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Okay hotel in good location!
The bluebell hotel in Hanoi is in an excellent location especially for travellers, close to many restaurants, cheap eats and vendors but also a very short walking distance to landmarks such as Josephs Cathedral, the lake and "the hanoi hilton" - all in the old quarter. The hotel itself was a little run down, it was an okay price for our budget so i hate to complain too much but the room was basic and need of a make over. It had damp, broken furniture and springs sticking out of the mattress on one side. The room was predominantly clean yet a few issues with hairs in bed and blocked in the sink which was obviously just a little oversight but still is not very nice. The manager/owner were friendly and welcoming and were happy to give any advice or even talk cruises tours etc but i have to add he takes photos of passports on his personal mobile which i was a bit uncomfortable about. I understand hotels take copies and store hem safely during stays, its just i personally was uncomfortable at the thought of that photo or phone getting into the wrong hands and thought it was unprofessional. Overall the hotel was okay, just there is room for improvement, its simply the photos sadly did not match the reality yet if you don't mind imperfections the location really does make exploring Hanoi City a lot easier.
Stayed 2 nights in Nov 2017

6/10 Okay

Rory

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great Location and staff, uncomfortable beds
Great location and friendly staff. The beds were quite hard. We stayed in 2 seperate rooms as we came in and out of Hanoi going to Halong Bay and found both beds were quite hard and not overly comfortable. In terms of value for money, it would be hard to beat this place for its location.
Stayed 3 nights in Oct 2017

10/10 Excellent

Pham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Henni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in a really good area
We stayed in Bluebell hotel for 4 nights and we liked the place it was definitely ok. Room was small but quite clean, wifi and aircon worked perfectly. Bed was confortable and the local area is great. There are a lot of restaurants, supermarkets and most of the main attractions are in walkable distance. Staff is really friendly
Stayed 1 night in Jun 2017

2/10 Terrible

Iz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst customer service
So i booked this hotel for 1 night a short time before showing up and I did not show up in there systeme, well honestly no problem for me I can wait, we can fix that. the solution they found tho was abit special, the owner came around and said that someone had an accident and he wanted the room longer. ( does not explain why i did not show up in the system, coincidence ?) so okay they relocate me to a nearby hotel, im okay with that if its the same value. Well they shove me in a terrible hotel where staff had no english skill, they wanted to keep my passport for some reason, no photocopy machine. Well okay i can deal with that but after trying to talk to the guy at the desk, he ask me to pay ?? well i'm like i paid the other hotel, they pay you... so after waiting 10 min he says okay they pay you are good, not has clear he did not speak english. this morning i call my uber and go check out, the night guy ask me for money, my UBER wait outside 5 min while i try to explain the other hotel pay and i need to go get my plane. well anyway i feel like bluebell hotel ripped me off, lied to me, and did not assure i would have an easy and good stay in the other hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
The location was great. Close to food, markets, and attractions. However, we booked a double size room and the bed was closer to the size of a single, very hard for two people to sleep on and the beds were very hard.

8/10 Good

Donald James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice area right by the river. While the hotel was clean both nights the area in front of the hotel was used as a garbage sorting area... Not cool. There are some very nice bars on the river front street.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Nice
It's a nice hotel, except sound-proof is not good. I can hear everything outside.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel experience on ha noi, the room was very old and not clean

2/10 Terrible

Nicholas, Australia

Disliked: Staff & service, property conditions & facilities, room comfort
Not of a good standard for money
No elevator or offer to take baggage to room, no breakfast and I am sure it was advertised, non existant lobby, this is my third visit to Hanoi and I have stayed in many hotels for the same price that were far superior, I do not consider myself fussy but this hotel was pretty basic. would not recommend.

6/10 Okay

Todd, Goondiwindi

Disliked: Room comfort
Ok for a couple of nights
Rock hard beds. Shower that isn't even warm. Staff always bugging you to buy a Halong bay cruise through them. Ok for a couple of nights. Stay on a lower floor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
上記、「コンディション」の意味が分かりませんでしたから、最高のニコニコマークにしました。質問の意味をもっと分かりやすくしてください。
Stayed 3 nights in Oct 2019

6/10 Okay

Gangmin, 한국

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
작년12월달에 갔는데 너무추워서 전기장판같은거있음좋았을텐데 호텔에 난방기기가아무것도없어서 너무힘들게잠들었네요 태국호텔들과는 차이가많더라구요 좀 좁고 시설이 좋지는않음 하지만 직원들이 너무 좋음
Stayed 8 nights in Dec 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
立地最高。でもわかりにくい。スタッフ親切。
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nhân viên khách sạn nhiệt tình hỗ trợ check in muộn
Stayed 1 night in Dec 2018

8/10 Good

Kirsten Preem

Liked: Cleanliness, staff & service
Nice staff, great location, not so comfortable
The staff was very kind and let us in at 6 am to sleep in a used room that had not yet been cleaned while we waited for our room to get ready. Our room was clean but the bed was hard, and the AC-remote was in Chinese (but it did work). In general I would recommend for a few days in Hanoi, especially considering the price (about 350.000 VD).
Stayed 2 nights in Nov 2018

10/10 Excellent

YOSHIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
price
Location price staff
Stayed 1 night in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
최고의 위치 그뿐
위치는 최고...문제는 나머지가 다 최악....여인숙보다 못함

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
잠시 짐 맡기는 용으로는 손색 엄슴
1. 엘리베이터 없을 무.. 짐 두 갠데 4층이라 빙글빙글 돌면서 올라감 2. 거기 칫솔 절대절대 쓰지 마세요 칫솔이 끈적하고ㅋㅋㅋ모가 다 이염되어있음 3. 직원은 매우 친절! 인사도 반갑게 해주고 체크인 할 때 짐도 4층 까지 올려줌 4. 근데 자리에 잘 없어서 체크아웃 할 시간을 미리 말해주면 좋음ㅋㅋ 5. 잠을 자거나 하진 않음 부모님 모시고 간 여행 중 밤비행기라 짐을 두고 정리할 공간 용으로는 딱임 6. 청소를 깔끔하게 하긴 하는데 청소 하자마자 체크인 했더니 걸레 썩은 냄새 쩜 7. 성요셉 성당 바로 옆이라 위치는 좋음
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Can't recommend – too loud and uncomfortable
The bed is like stone. The walls are like paper. The airing in the bathrooms sound like starting propeller aircrafts. So no recommendation.
Stayed 2 nights in Oct 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Room is not clean. Need to carry the bag myself to 3 floor by stair. Reception always no one there.

6/10 Okay

まるこ, 東京

Liked: Cleanliness, room comfort
ダブルブッキング
14時チェックインしようとすると、ダブルブッキングで泊まれず。3泊の予定中最初の2泊を近くのホテル、最後の1泊をブルーベルホテル（予約のホテル）に泊まるよう言われる。1分もかからない距離とはいえ、連泊のつもりが移動するのは面倒だった。しかもあてがわれたホテルは小汚く、快適でなかった。ブルーベルホテルは清潔で、ロケーションもよく、窓のある開放的な部屋だったため、予約通りに泊まれていればよかったのにと残念でならない。

6/10 Okay

ariadna, m

Liked: Staff & service
Muy centrico
Las habitaciones son pequeñas y el cuarto de baño tambien, pero es muy barato y comodo de usar. Tiene aire acondicionado pero no ascensor, asi que para mochileros bien pero las maletas grandes debe de ser incomodas de transportar

6/10 Okay

Delphine, La Rochelle

Disliked: Staff & service
Hôtel correct mais surtout bien placé
Photos du site ne correspondent pas du tout à l'entrée de l'hôtel. Aucun endroit pour se poser en dehors de la chambre. Personnel sympa. La clim ne marchait pas dans la chambre, donc, j'ai du en changer à ma demande. Toutes les chambres donnent sur une rue très étroite et calme (malgré des travaux récurrents très tôt le matin hyper proche de l'hôtel), parfaitement placée à 50m de la cathédral St Joseph et de toutes les facilités (restaurants/shop 24h...). Wifi dans les chambres OK, TV OK, frigo bien pratique. Mieux vaut réserver sur votre site pour une chambre car cela revient moins cher que si réservation sur place, et le personnel de la réception m'a dit apprécier votre système.