In-room safe, individually decorated, soundproofing, iron/ironing board
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Reviews of Aspen Manor Motel

3 out of 5
Aspen Manor Motel
209 Grey Street, Hamilton

Reviews

7.6

Good

Rating 10 - Excellent. 58 out of 227 reviews" "
Rating 8 - Good. 98 out of 227 reviews" "
Rating 6 - Okay. 37 out of 227 reviews" "
Rating 4 - Poor. 23 out of 227 reviews" "
Rating 2 - Terrible. 11 out of 227 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Rochelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The bathroom towel was stained with black marks and almost threadbare. No permanent on-site manager and numerous housing assisted people occupying some of the units.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was that afternoon sun that was the best feature. Id particularly ask for those front units again ?6 7 8.
Stayed 1 night in Mar 2021

2/10 Terrible

MARAMA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL!!
It was terrible - we were not told that the motel was also used as emergency accommodation for homeless people we put into a section of the motel that had all homeless or displaced people living there. It was dirty, rubbish everywhere around the complex, people throwing rubbish out of their doors - our room looked like it had 'stab' marks onthe wall, flies and just down right horrible. We left after two hours and went to stay at another motel.
Stayed 1 night in Feb 2021

8/10 Good

Jo

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't stay here!
Disgusting This motel is used as emergency housing which should be stated on the hotels.com website. It was run-down, tobacco smell, no kettle, no soap, couldn't turn on tv, front door was hard to lock, toilet paper holder was broken etc etc. The worst thing though was the domestics during the night (very scary), cars coming in and out all night and loud music all night long. Not much sleep. Luckily we were only there for less than 24 hours and left as soon as we would in the morning. And it wasn't cheap, we paid $217 for the night for 3 of us.
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Walked into the room not like the photos online. Dark room. Room wasn't that clean. Black hair all over the place, not pulling Furniture out and cleaning behind it. Broken window handles so you couldn't close them properly. Not really worth the price i pid to stay.
Stayed 2 nights in Jan 2021

8/10 Good

Paula

Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the staff very helpful and attentive. There's a lovely restaurant just up the road which is worth a visit if you stay here. The room was nice and had a lot of space.
Stayed 1 night in Jan 2021
Response from grace on 25 Jan 2021
Thank you very much for your wards that really encourage our team. We are expecting to acoomoodate you in the furture.

2/10 Terrible

SB, New Zealand

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel has gone downhill over the years, we always used to stay and was looking forward to it. Arrived to a room that as soon as you opened the door was hit by the cigarette smoke smell, went out and purchased air fresheners which didn’t help, bedding smelt Smokey. The toilet smelt like an ashtray! stains on the walls and furniture, holes in the wall. Mould on the ceiling in the bedroom as well as the curtains. The most concerning was the wires hanging over the spa pool area! Extremely disappointed. Permanent residents living in the other rooms, which made as us think our room was vacated for the weekend as we had only a spare key with no motel tag? Could only do the one night but did not get a lot of sleep due to smell and the worry of where was the actual room key and were they coming back?
Stayed 2 nights in Nov 2020

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean, toenails on toilet floor. Hairs on bathroom handbasin, spiderwebs. Lightbulbs notin sockets. Inadequate room heating, and electric blanket that does not work.
Stayed 2 nights in Sep 2020

8/10 Good

Robin

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Since covid, i think the rooms cleaniness has suffid and the hand basin would not empty.
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Property was suitable for what I was looking for. Bed was comfortable, but could not seem to get sky. They possibly do not have sky tv. Bit disappointed with that, but overall was ok.
Stayed 1 night in Jul 2020

4/10 Poor

Lorraine, Auckland

Travelled with family
Disliked: Staff & service, property conditions & facilities
we had trouble checking in and out never anyone at reception and door locked spa is dangerous as u get out the sounding area is very slippery older person would be able to use it .kitchen everything is down low not good if u have a back problem like me Decor is very old only thing good about it was the location to the hospital and shops was close. would not stay again
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
I would have likes to know it was being used to house Homeless. Walls thin. The occupants next door argued non stop 12 midnight to 5am.
Stayed 2 nights in Jul 2020

4/10 Poor

Diane

Travelled with partner
Disliked: Amenities, property conditions & facilities
Location and checkin were great. Room was dissapointing. Bed was comfortable but room was cold, Broken electrical plug hanging from wall, Amenities old. Load thumping music and voices from another room until midnight. Cars revving loudly outside room at various times through the night. Domestic arguments outside room at 0400.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

2/10 Terrible

Huia, Piopio

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Problems check in, said I hadn't paid, had to go to bank to get proof & still they weren't happy. Lots of things need fixing in 4 rooms we had, iron in only 1 room, lots of rubbish outside needs clean up, cleaners not understand english to get replacement linen for 2 night stay, unmanned reception at crucial check in times. Never go there again, never recommend
Stayed 1 night in Mar 2020

8/10 Good

Karla

Liked: Cleanliness, room comfort
One night stay
Nice little unit, plenty of space and comfy bed. Also convenient location for Hamilton Gardens.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Close to the city centre and close to cafes and restaurants. In a nice part of town too
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Basic accommodation in a good location. No issues.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where we were going. Clean. Good water pressure
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Proximity to everything. Nice comfortable bed (although I prefer king size). Room a bit run down. TV didnt work. Barhroom basin tap sprayed out the side. Complimentary tea and coffee terrible. Broken toilet paper holder. No soap in dispenser in shower.
Stayed 1 night in Feb 2020

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Kaesen on 4 Mar 2020
we want to thank you very much for your amazing review of our motel. we are happy you enjoyed your stay with us and hope to see you again in the future. thank you again

8/10 Good

Matt, Auckland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and adequate for our needs. Would stay there again.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Didn't like the breakfast with no butter on toast or salt and pepper. Didnt think the outside looked maintained - there was a tampon on the drive and leaves not cleaned up. Windows were definitely not cleaned in ages. All ledges inside very dusty
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay wouldn't stay anywhere else.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the cleaniness and the cleaning service of the property but shower of the room is not working properly. Water was leaking from back of the shower and toilet flush has problem too.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Sophia, toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, bright room with cookingware. nice for short stay. quite, safe location.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The unit was fine however we had a suitcase stolen and staff were unhelpful, and were only interested in taking our money.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 2 nights in Nov 2019

4/10 Poor

Ash, Wairarapa

Disliked: Staff & service, property conditions & facilities
rain water leaking into room which resulted in a large wet patch on carpet. Stains on some of the towels. Bad customer service,not willing to communicate when I inquired about stuff. Microwave not cleaned. Some of the lights were not working. Overall it was not worth the ratings of 3.9. Wouldn't come again.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was well sized, a couple of aging decor issues but for the price really good,
Stayed 1 night in Nov 2019

2/10 Terrible

Liz, Northland

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived at our family unit to find a dishwasher full of dirty smelly dishes left from the previous occupant. The rooms had not been cleaned as I picked up pieces of paper, hair tie, biscuit wrappers all easily visible. The covers on the light bulbs are full of cobwebs & moths obviously never removed & washed. Light switch at top of stairs hanging off wall so wires are exposed. Next morning discovered that the electric blanket was on on the spare bed in my room, obviously not turned off since previous guest- a fire hazard. I certainly would never recommend this property.
Stayed 1 night in Oct 2019

6/10 Okay

Jack

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Good night there. Friendly nice size room Good space
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
We booked a family apartment. Was overpriced for what it is, only booked here as missed out on nicer, cheaper option. Room was two stories and stairs were really noisy with kids in bed. Beds upstairs and toilet downstairs and was hard to try and not make noise. Was broken glass in driveway by reception, told lady in reception and gave me impression she didn't care, which was proven by the fact that it was still there for the next 3 days of our stay. Overall accommodation is ok but not worth what we paid, booked as out of options.
Stayed 4 nights in Oct 2019

6/10 Okay

Pat

Liked: Cleanliness, staff & service, room comfort
stay at Aspen
Good set up with wet shower in room, as I'd asked for. Wasted time trying to use TV - no battery in remote. This was rectified when I rang reception. Wifi very patchy.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The spa unit was not cleaned properly. Ranchsliders filthy and cigarette butts all over path outside. Couldnt turn on bathroom light as fan attached to switch was broken. Plug missing for spa Had to ring for a replacement pkug and spa doesnt even work properly. For the amount they charge its not worth it. Some serious training for cleaning staff is needed. Not 4 star at all.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Booked room given to another party No towels in room Asked three times, not delivered Phone in unit didn't work. Shower was in bath...Partner had difficult in access.
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
lack of staff in reception, coffee & tea not replaced, after service one towel for two people for three days, broken extract fan in bathroom, made so much noise could not use light. we have stayed here before several times and got good service, we will not return.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Rooms were clean and happy with set up for my lil one.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Service was a bit if a let down. Size of room was great.
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were in a family unit where it was obvious there had been smokers.
Stayed 1 night in Sep 2019