Exterior

Reviews of Hakonowa Hot spring inn

2.5 out of 5
Hakonowa Hot spring inn
474-37 Yumoto, Hakone, Kanagawa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 19 out of 32 reviews" "
Rating 8 - Good. 10 out of 32 reviews" "
Rating 6 - Okay. 1 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a secure ryokan with only 3 rooms on the top floor. We could store our luggage there before our check in and for a few hours after checkout, which was really helpful. Toilet upstairs near the room but shower in the onset area (spa not traditional onset). But noisy with creaky floor at night. Smell of sewage in room at night, but not too strong and mitigated by use of aircon all night for ventilation. Overall it was a really nice stay, with gorgeous breakfast (self made but ingredients provided)
Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
It is one of those rare places that describing with words would not do it justice. From the quaint streets leading to the inn, to the building itself and a staff that felt authentic in their kindness, the experience will stay with me.

8/10 Good

Wei

Liked: Staff & service
The staff I was nice . But the room is too small that we don’t even have place to put our luggage
Response from Hakonowa on 3 Apr 2024
Thank you for your kind review. Your comments will help us improve for the future, we hope to welcome you back in the future.

2/10 Terrible

Hiu Tung

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
there are no any bathrooms or toilets in the room, need to walk out of the room and have showers downstairs, so inconvenient
Stayed 1 night in Feb 2024
Response from Hakonowa on 3 Apr 2024
Thank you for your review. Your feedback is valuable to us. We hope to welcome you back in the future again, thank you for staying with us.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
Stayed 2 nights in Nov 2023
Response from Hakonowa on 3 Dec 2023
Thank you for your kind review

10/10 Excellent

kritika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best private onsen, traditional Japanese hotel that you can try in the hakone area. I almost don’t want to leave a great review because I want to be able to book it again. Super clean. The breakfast provided was delicious. And the star of the show is the private onsen that can be booked once you’re on the property. I wish we stayed longer. Beautiful accommodations!!
Stayed 1 night in Oct 2023
Response from Hakonowa on 3 Dec 2023
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay and the private onsen experience. Our team takes great pride in providing clean and comfortable accommodations, and we are delighted to hear that you found everything to your satisfaction. We are also pleased to know that you enjoyed the delicious breakfast provided during your stay.We understand your desire to keep this gem to yourself, but we truly appreciate your kind words and are grateful for your support. We would be honored to welcome you back for another relaxing and memorable stay in the future. Please don't hesitate to reach out if there is anything we can do to enhance your next visit.

8/10 Good

Carl

Stayed 1 night in Oct 2023
Response from Hakonowa on 3 Dec 2023
Thank you for your review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for quick stay! Just know the bathrooms ar
Great stay for solo traveler one night! Such a cute boutique accommodation. Know that it’s a shared toilet and shower (at the onsen on bottom floor) but this was fine for one or two nights. I wish I had time to try the restaurant Buger Box! The ladies working the restaurant were very friendly with great English.
Stayed 1 night in Oct 2023
Response from Hakonowa on 3 Dec 2023
Thank you for choosing to stay with us and for sharing your experience. We're delighted to hear that you had a great stay as a solo traveler and found our boutique accommodation to your liking.We appreciate your understanding regarding the shared toilet and shower facilities, and we're glad to hear that it didn't detract from your overall experience. It's great to know that our restaurant, Burger Box, caught your eye, and we're sorry you didn't have the opportunity to try it. Rest assured, we'll be sure to pass along your compliments to the friendly staff.Should your travels bring you back this way, we hope to have the pleasure of welcoming you for another excellent stay, and perhaps you'll be able to sample the delights of Burger Box next time!

10/10 Excellent

Alvin Marcelo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hakone Staycation
This ryokan made us wish that we stayed an extra day in Hakone. The ryokan was a perfect place to get home to after you do a tour of the many sights of Hakone. Though the ryokan was provided with modern utilities, it has retained the authentic Japanese charm, even when it offers a very good burger restaurant. The Onsen was perfect. We actually got lost while trying to look for it, but it was a great sigh of relief when we got to one of the most charming places we’ve seen.
Stayed 1 night in Sep 2023
Response from Hakonowa on 3 Dec 2023
Thank you for sharing your kind words about your experience at our ryokan! We are delighted to hear that you found our accommodations to be the perfect respite after exploring the sights of Hakone. It's wonderful to know that you appreciated the balance of modern amenities while still enjoying the authentic Japanese charm that we aim to provide.We're thrilled that you enjoyed the onsen and that it helped make your stay even more special. We're sorry to hear that you encountered some difficulty finding it, but we are pleased to know that once you arrived, it exceeded your expectations.We hope that you'll consider returning for another memorable stay, and perhaps this time you won't have to rush to explore all that Hakone has to offer.

10/10 Excellent

shizuka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hakonawa guest is beautifully situated in the hills of Hakone. Tucked a short walk away from the main street, you cross two beautiful bridges and are taken into a beautifully peaceful corner. The staff are very helpful and kind. The rooms are perfectly clean, and for those that havnt stayed in a guest house or ryokan, this is a great introduction! The onsen is shared between the guests by a booking system that ensures everyone gets the chance to enjoy, a definite must try. Lastly the breakfast, that you find in your room upon arrival and is topped up daily, is amazing. There is a self service area for you convenience that has everything you will need. We really enjoyed our stay here thanks to the care and attention from the wonderful team
Stayed 2 nights in Oct 2023
Response from Hakonowa on 3 Dec 2023
Thank you for taking the time to share your glowing review of your stay at Hakonawa Guest. We are thrilled to hear that you found our location to be beautifully peaceful and that the staff were helpful and kind throughout your stay.It's wonderful to know that you found the accommodations to be perfectly clean and that you enjoyed the experience as an introduction to a guest house or ryokan. We're delighted that you appreciated the shared onsen with the booking system, and that you found it to be a definite must-try.We are especially pleased to hear that you enjoyed the breakfast and the self-service area. Your kind words about the care and attention from our team mean a lot to us, and we will be sure to share your feedback with the entire staff.We hope to have the opportunity to welcome you back for another peaceful and enjoyable stay in the future.

6/10 Okay

Chun

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Put a bigger sign in front of the house
Stayed 1 night in Sep 2023

10/10 Excellent

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely place to stay, very clean and comfortable and not too difficult to find. Especially enjoyed the breakfast.
Stayed 1 night in May 2023
Response from Hakonowa on 15 May 2023
Thank you for your positive comments. We are glad to hear that you enjoyed your stay with us! Thank you.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hakonowa on 24 Mar 2023
Thank you for your review! We are glad to hear that you enjoyed your stay with us!

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedding was extra comfortable. The tea and food was outstanding.
Stayed 1 night in Nov 2022

8/10 Good

Andy

Small room and communal toilet/bath
Clean with hot spring bath (not natural spring). Really small room. Had to get used to communal toilet and bath. Walls between rooms are thin. We had the misfortune of having a noisy neighbour who kept us up well past midnight.
Stayed 2 nights in Nov 2022

10/10 Excellent

Daniel, Ergolding

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel and best Burger ❤️
Stayed 2 nights in Mar 2024
Response from Hakonowa on 3 Apr 2024
Thank you for your wonderful review. We hope to welcome you back again.

8/10 Good

Rie

Liked: Cleanliness, staff & service, property conditions & facilities
素敵な旅になりました
和モダンな空間でとても良かったです。 1Fのハンバーガーショップの方々がとても温かく、ハンバーガーも美味しかったです。 トイレが共用だったことだけ少し不便だなと感じました。
Stayed 1 night in Dec 2023
Response from スタッフ on 5 Jan 2024
この度は、はこの和 温泉宿にご宿泊ならびに口コミへのご投稿いただき、誠にありがとうございます。今後とも、ご宿泊いただくお客様が快適にお過ごしいただきまけますよう、サービスの向上に努めてまいります。お客様のまたのお越しをお待ちしております。

10/10 Excellent

テン

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても最高でした!! また箱根に行く機会があったら、泊まりたいです!
Stayed 2 nights in Aug 2023

8/10 Good

katsuhiro

Stayed 1 night in Jun 2023

10/10 Excellent

ひかる

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
立地と設備が充実してて朝ごはんも美味しくて良かったです。
Stayed 1 night in Mar 2023
Response from はこの和 on 13 Mar 2023
はこの和にご滞在ありがとうございました。ぜひまたのご利用をお待ち申し上げております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
空間小小的,房間門開關聲音蠻大聲的
Stayed 1 night in Jan 2023
Response from Hakonowa on 13 Feb 2023
Thank you for taking the time to post a review of our property. Reviews like these give us an opportunity to address areas of improvement. Thank you very much.

10/10 Excellent

Mina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方がとても優しかったです
Stayed 1 night in Sep 2022
Response from 女将 on 19 Sept 2022
温泉宿はこの和にご滞在誠にありがとうございました是非また箱根湯本に遊びにいらしてください心よりお待ち申し上げております

8/10 Good

Kazuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食はセルフサービスですが、スープもパンもこだわり感があって、とても美味しかったです。またのんびりしたくなったら行きたいと思います。
Stayed 1 night in Aug 2022
Response from はこの和 on 1 Sept 2022
はこの和にご滞在ありがとうございましたまた素敵なコメントに感謝いたしますありがとうございました

10/10 Excellent

Chiharu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from はこの和 on 1 Sept 2022
素晴らしいご評価、大変身の引き締まる思いですありがとうございます

10/10 Excellent

Shinmaru

Stayed 1 night in Apr 2022

8/10 Good

Akemi

Liked: Cleanliness, staff & service
朝食のパン、コーヒーが用意されていたのが良かったです。
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適な滞在でした
自動チェックインといいつつ、一階のお店の方が詳細に説明していただき、非常に快適に過ごせました。お風呂も1時間単位で貸切となっており、快適に過ごせます。とても雰囲気のある部屋でした。
Stayed 1 night in Dec 2021
Response from はこの和 on 6 Feb 2022
温かいレビューをありがとうございます。 とても嬉しいです、 ぜひまたのご利用をお待ち申し上げております。

10/10 Excellent

JUNICHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
かなりオススメします。
昔は置屋だったようで、隠れ家的な雰囲気があって◎です。チェクインもチェクアウトとも、QRで楽々です。モーニング用のパンとスープも最高です。一番素敵なのは、古い建物のはずなのに、シッカリリホームされていて、綺麗です。びっくりしました。この辺りの価格帯を考えるとbestに近い宿ではないでしょうか。
Stayed 1 night in Dec 2021
Response from はこの和 on 6 Feb 2022
とても嬉しいレビューをありがとうございます。 ぜひまたご利用いただけましたら嬉しいです。