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Reviews of Emblem Flow Hakone - Hostel

2 out of 5
Emblem Flow Hakone - Hostel
1320-179 Gora, Hakone, Kanagawa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 225 out of 324 reviews" "
Rating 8 - Good. 74 out of 324 reviews" "
Rating 6 - Okay. 16 out of 324 reviews" "
Rating 4 - Poor. 6 out of 324 reviews" "
Rating 2 - Terrible. 3 out of 324 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Travelled with partner
A lovely relaxing place to stay. The staff were lovely, helpful and prepared to explain about the onsen which was a very pleasant experience. Both our evening meal (vegan curry and beef with rice dish) and the breakfast were delicious. We felt our stay was very good value. The twin room was huge. The area of Gora was again relaxing with both Gora park and the Open air museum within walking distance.
Stayed 1 night in Apr 2024
Response from Reception on 17 Apr 2024
Thank you for your comment!It's great to hear that you enjoyed with our staff, restaurant and location!We hope to see you again:)

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and comfortable place to stay, right by the station. I stayed in an 8 bed dorm and the room itself was spacious, as well as the bed cubbies. Had dinner and breakfast on site and both were good, with vegan options for dinner. They also made me a vegetarian breakfast. The facilities were clean and spacious and the quiet hours (from 9pm-7am) were observed by other guests. The onsen was also very nice. The only things that could be an issue were the under pass from the station to the hostel which had stairs on either side and could be a struggle for those with mobility supports as there didn't seem to be a lift. There also only seemed to be one shower (per gendered rest room) on our floor and only two toilets. This wasn't an issue when I was there, but I imagine it may get busy during peak times.
Stayed 1 night in Mar 2024
Response from Reception on 21 Mar 2024
Thank you for staying with us, and also we glad that you enjoyed the dinner and breakfast of vegan options. We hope to see you again!

10/10 Excellent

Sam

Stayed 2 nights in Mar 2024
Response from Reception on 15 Apr 2024
Thank you for the mark!

10/10 Excellent

Sin Siang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, clean and affordable
Stayed 1 night in Feb 2024

10/10 Excellent

Laurie, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception on 8 Jan 2024
Thank you for staying with us in Hakone.We look forward to seeing you again!

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reception on 2 Jan 2024
Thank you for staying with us.We hope to see you again!

10/10 Excellent

Corinne

Stayed 1 night in Nov 2023
Response from Reception on 2 Jan 2024
Thank you for staying with us.We hope to see you again!

10/10 Excellent

Quah Guek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Reception on 4 Dec 2023
Thank you for staying with us in Hakone and leaving a grateful review. We will make much more efforts to take a good service.We look forward to seeing you again!Best regards,

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Emblem Flow was very comfortable, clean and enjoyable. The proximity to bus stops and the train station made it very convenient for getting to and from the hotel and also for going out for the day. The onsen was very relaxing, the meals were of a very high standard- delicious!-and all the staff were very friendly and helpful whenever we needed anything. We would highly recommend this as a really comfortable place to stay while in Gora.
Stayed 2 nights in Nov 2023
Response from Reception on 20 Nov 2023
Thank you for such a lovely comment!We are glad to hear that you enjoyed your stay!We hope to see you again:)

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and great onsen!
Stayed 2 nights in Nov 2023
Response from Reception on 18 Nov 2023
Thank you for your comment!We hope to see you again:)

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emblem Flow Hakone, Gora
We booked just one night but we should have stayed longer. The staff are very friendly and very helpful. They made us feel so welcome. Our room was well appointed, spotlessly clean and very comfortable. The evening meal was delicious and beautifully presented. Likewise, breakfast was completed with a delightful local dish which was very tasty. There is a hot spring spa which we found was ideal after a day with a very early start and local sightseeing. The location was ideal being near but not too close to the railway and cable car stations, Overall an excellent experience. Well done Emblem Flow Hakone.
Breakfast
Room interior
Room exterior
Evening meals
Stayed 1 night in Nov 2023
Response from Reception on 12 Nov 2023
Thank you so much for your lovely comment!We are glad to hear that you enjoyed your stay !We hope to see you again:)

10/10 Excellent

Muyang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely place with great design, friendly staff and convenient location. Literally next to train station and cable car to go up mountain. If having large luggage, please note you need to walk down and up a few stairs to get to hostel via a small tunnel next to Gora station. I enjoyed my stay totally, only wish to stay longer to explore the Gora town more. Staff all speak English and super friendly, always happy to offer help.
Stayed 1 night in Oct 2023
Response from Reception on 7 Nov 2023
Thank you for your review!We are glad to hear that you enjoyed your stay!We hope to see you again:)

10/10 Excellent

Vina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The train station is right infront of the hostel, it is very convenient if you need a cable car or train ride. The staffs are helpful and nice. Hostel are very clean and quiet too.
Stayed 1 night in Nov 2023
Response from Reception on 12 Nov 2023
Thank you for your comment!We hope to see you again:)

10/10 Excellent

Wei Khiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, love the location and onsen. Room was large and clean. Although we only stayed a night, it was the best stay in our trip to Japan.
Stayed 1 night in Oct 2023
Response from Reception on 4 Nov 2023
Thank you for your comment!We hope to see you again:)

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is such a gem in Kyoto. Hard to imagine a better hotel experience for the price and location!
Stayed 1 night in Sep 2023
Response from Reception on 17 Oct 2023
Thank you for staying with us in Hakone.We look forward to seeing you next time.Best regards,

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception on 15 Oct 2023
Thank you for staying with us.We are looking forward to seeing you again.Best,

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reception on 20 Sept 2023
Thank you for staying with us!We hope to see you again!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Reception on 27 Aug 2023
Thank you for staying with us.We look forward to seeing you next time!Best regards,

10/10 Excellent

JiaYi

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2023
Response from Reception on 19 Aug 2023
Thank you for staying with us in Hakone.We look forward to seeing you next time.Best regards,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. Gora station is just beside the hostel, surrounded by restaurants and small businesses and not to forget to mention it’s very own built in onsen! The restaurant/bar that they have has a great ambience. Staff can speak English and they are very helpful! 6/5 stars for me.
Stayed 1 night in Aug 2023
Response from Reception on 9 Aug 2023
Thank you for staying with us in Hakone.We look forward to seeing you next time!Best regards,

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2023
Response from Reception on 21 July 2023
Thank you for staying with us.We are looking forward to seeing you again.Best,

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay! Great location and very relaxing!
Stayed 2 nights in Jul 2023
Response from Reception on 6 July 2023
Thank you for staying with us.We are looking forward to seeing you again!Best,

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An on-site hot spring! Super cute and very convenient for exploring the mountains.
Stayed 3 nights in Jun 2023
Response from Reception on 5 July 2023
Thank you for staying with us.We are looking forward to seeing you again!!Best,

6/10 Okay

Lori

Stayed 2 nights in Jun 2023
Response from Reception on 21 July 2023
Thank you for staying with us.We are looking forward to seeing you again.Best,

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern hotel with a minimalist industrial vibe. Nice rooms all well equipped. Private onsen is a great addition. Location right by the station. Best feature is the staff who are super friendly and very helpful. And the food is excellent. Would really recommend.
Stayed 2 nights in May 2023
Response from Reception on 8 June 2023
Hi,Thank you for staying with us.We are honored to hear that from you.Hope we look forward to seeing you next time, we will wait you anytime.Best regards,

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful, the room was very pleasant and larger than expected. The position was great - close to the train and cable car and easy to walk to many of the sights. We had booked for breakfast, which was a little odd for Westerners but OK. Dinner was good, particularly the a la carte menu.
Stayed 3 nights in May 2023
Response from Reception on 3 June 2023
Thank you for staying with us.We are happy to hear you enjoyed our stay.We are looking forward to seeing you again.Best,

10/10 Excellent

Carly

Stayed 1 night in May 2023
Response from Reception on 5 July 2023
Thank you for staying with us.We are looking forward to seeing you againBest,

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded our expectations
We had a great one-night stay at Emblem Flow. The hotel was clean and comfortable, actually much more comfortable than we expected. The room was simple, yet cozy. We were able to spend the evening with the window open onto the balcony, so peaceful. The staff was kind. The onsen was really nice as well. And the property was ideally situated next to the Gora station, which you could access in under 1 minute using an under passage, though we couldn't hear the trains or cable cars from the room.
Stayed 1 night in May 2023
Response from frontdesk on 23 May 2023
Thanks for taking your time to leave a lovely review!We are happy that you had a good stay. If you have another chance to come to Hakone, feel free to visit us! Arigato Gozaimasu!

10/10 Excellent

Sapphire

Travelled with partner
Liked: Staff & service
Pros: Extremely close to Gora station. Exit the station and take the short underpass. Our stay booked through Expedia included breakfast which was pretty good. The egg cup dish was kind of weird. It tasted like leftover Costco lasagna slurry. Staff all spoke very good English and very helpful with bus directions. In room snacks and minibar has very good variety and well priced. Cons: The carpet in the guest room was very old and stained, and smelled a bit. Could really be replaced, ideally by hardwood floors.
Stayed 1 night in May 2023
Response from Reception on 22 May 2023
Thank you for staying with us in Hakone.We are grateful to hear that you had a good time.We apologize for the carpet during your visit and we are making improvements. Thank you again for your valuable feedback.Hope we look forward to seeing you next time.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from frontdesk on 21 May 2023
Thanks for staying and leaving a review!We all are looking forward to seeing you in Hakone again! Best,Arigato Gozaimasu!

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spacious rooms. Excellent location. Would definitely stay again.
Stayed 3 nights in May 2023
Response from frontdesk on 21 May 2023
Thanks for staying and leaving a review!We all are looking forward to seeing you in Hakone again! Best,Arigato Gozaimasu!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Place to Stay!
Stayed 1 night in May 2023
Response from Front Desk on 7 May 2023
Thank you for staying with us in Hakone.Hope we look forward to seeing you next time.Best regards,

10/10 Excellent

Chi Shing Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good capsule hotel in an expensive tourist town
Good capsule hotel in an expensive tourist town. Location is great as it just next to the train / tram station. Onsen is over my expectations because it is naturally flow from the mountain. I did not try the food there but they look great. Staffs with good English and very helpful. The downside is that it gets full easily, I stay two nights in Hakone but it was full even I book well advance.
Stayed 1 night in May 2023
Response from Reception on 5 May 2023
Thank you for staying with us.next time you are in Hakone, please try our food also.we are looking forward to seeing you again.Best,

10/10 Excellent

Lois K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection!
Perfection! I was traveling solo, although I am a guide and usually plan tours for groups. Spotlessly clean, wonderful staff, the onsen was superb and the restaurant was very welcoming for a solo traveler. I was in a women's dorm room and it was terrific. I have stayed at many, many hostels over the years and many of them can be a bit grotty but Emblem Flow Hakone has changed my perspective. There were a number of things that were special: a curtain could be drawn around each bed, each sleeping area had its own charging station and night light, each had a small lockable storage area inside the sleeping area, although I didn't feel the need to lock up my stuff. The location is incredibly convenient for people traveling via train or bus. I look forward to returning to Emblem Flow when I come back to Hakone.
Stayed 1 night in Mar 2023
Response from Reception on 26 Apr 2023
Thank you for staying with us in Hakone and leaving a lovely review. We are really honored to hear that from you.We will make more efforts to be better more.We look forward to seeing you next tome we will wait you anytime.Best regards,

10/10 Excellent

Jacki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean and very spacious. Staff were very helpful and accommodating. There is a great coffee place just 1 minute down the street. Great place to stay.
Stayed 1 night in Apr 2023
Response from Front Desk on 14 Apr 2023
Thanks for staying and leaving a review! We all are looking forward to seeing you in Hakone again! Best,

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A four day stay here was lovely. The location is ideal for enjoying Hakone. The room is generously sized and very comfortable. The onsen is not particularly picturesque, but it was clean, relaxing and felt like an authentic experience. The staff could not be kinder or more hospitable. Breakfast was nice, with fruit, yogurt, cereal and a yummy soup offered buffet style to enjoy before your plated egg and salad course arrive. Would definitely stay again.
Stayed 4 nights in Mar 2023
Response from frontdesk on 2 Apr 2023
Thanks for staying and leaving a review!We all are looking forward to seeing you in Hakone again! Best,

10/10 Excellent

JOSEPH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Reception on 11 Apr 2023
Thank you for staying with us.we are looking forward to see you again Best

10/10 Excellent

YING TAK MICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very clean, nice staff and everyday the breakfast is the surprise and highlight for me.
Stayed 3 nights in Mar 2023
Response from Front Desk on 7 Mar 2023
Thank you for staying with us in Hakone.We are so happy to hear that you had a great time.We look forward to seeing you again in the near future.Best regards,

6/10 Okay

Sunha

Travelled with family
Liked: Cleanliness, staff & service, amenities
일본 전통 느낌을 느끼기보다는 현대식이라서 그냥 일반 비즈니스 호텔 같은 느낌? 목욕탕이 생각보다 작아서 편히 쉬면서 즐기기엔 아쉬웠음
Stayed 1 night in Mar 2023
Response from Front Desk on 6 Mar 2023
Hi,Thanks for staying with us.We are sorry that you couldn't enjoyed your stay much.We are still hoping you enjoy your travel in Japan.

10/10 Excellent

Qi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff are very friendly. Hotel location is convenient and the room is very clean. Breakfast is delicious. Highly recommend this hotel to the foreign travelers!
Stayed 1 night in Feb 2023
Response from Front Desk on 19 Feb 2023
Thank you for your staying with us.We are so happy to hear that you had a great time.Hope we see again in near future.Best regards,

10/10 Excellent

Stephany Yim Ching

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect !
Response from frontdesk on 4 Jan 2023
Thanks for staying and leaving a review!We all are looking forward to seeing you in Hakone again! Best,

10/10 Excellent

Jaymini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch
A wonderful place with great staff. I loved the onsen and the room was superb. Great location next to Gora station.
Stayed 1 night in Nov 2022
Response from frontdesk on 30 Nov 2022
Thanks for staying and leaving a review!We all are looking forward to seeing you in Hakone again! Best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Reception on 13 Nov 2022
Thank you for staying with us!We look forward to seeing you again.Best Regards,Reception

10/10 Excellent

Fumi

Stayed 1 night in Jul 2022
Response from フロントデスク on 4 Sept 2022
この度はエンブレムフロー箱根にご宿泊いただきありがとうございます。またご縁がありましたらお待ちしております。

10/10 Excellent

Brandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flow Style - fantastic property and staff!
Another fantastic stay at Emblem Flow Hakone! The staff here are all amazing and very friendly. Clean room, great breakfast, live music on Saturday nights, authentic onsen - overall an incredible stay. The nicest 2-star property imaginable. Highly recommened for an affordable stay in Gora.
Stayed 2 nights in Feb 2022
Response from Front Desk on 22 Feb 2022
Dear, Brandr, Welcome back! And thank you for your staying again and your beautiful review. We are so touched by it. We are always looking forward to seeing you! Please take care. Best Regards, Front Desk

10/10 Excellent

Brandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Budget Stay in Gora
Another excellent stay at Emblem Flow Hakone. Very friendly and welcoming staff. The onsen is back in operation and there was even live music on Saturday evening. Perfect location in Gora next to the train station. Great breakfast. Exceptional value. I look forward to returning again. A 4* property with 2* prices!
Twin Room with Private Bathroom
Stayed 1 night in Sep 2021
Response from Front Desk on 14 Sept 2021
Dear Brandr. Thanks for staying with us and leaving a lovely review. We are happy that you enjoyed your stay here in Gora, feel free to come back anytime! We all are looking forward to seeing you soon. Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from フロントデスク on 1 Sept 2021
この度はエンブレムフロー箱根をご利用頂きまして、誠にありがとうございます。 ご滞在を楽しんで頂けたようで、何よりです。 季節ごとに、異なるイベントの開催や、新メニューの提供をしておりますので また機会がございましたら、お立ち寄り頂けますと幸いです。 改めて、この度のご利用と、貴重なコメント、ありがとうございました。 フロントデスク

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from フロントデスク on 1 May 2021
この度はエンブレムフロー箱根にご宿泊頂き誠にありがとうございます！ ご滞在、ごゆっくりして頂けたでしょうか？ またのお越しをお待ちしております！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from フロントデスク on 18 Apr 2021
この度はエンブレムフロー箱根をご利用頂きまして、誠にありがとうございます。 ご滞在を楽しんで頂けたようで、何よりです。 季節ごとに、異なるイベントの開催や、新メニューの提供をしておりますので また機会がございましたら、お立ち寄り頂けますと幸いです。 改めて、この度のご利用と、貴重なコメント、ありがとうございました。 フロントデスク

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2021
Response from フロントデスク on 13 Apr 2021
この度はエンブレムフロー箱根をご利用頂きまして、誠にありがとうございます。 ご滞在を楽しんで頂けたようで、何よりです。 季節ごとに、異なるイベントの開催や、新メニューの提供をしておりますので また機会がございましたら、お立ち寄り頂けますと幸いです。 改めて、この度のご利用と、貴重なコメント、ありがとうございました。 フロントデスク