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"First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room was… pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view. "

"The staff at the property were extremely helpful and welcoming. Also the food and beverage on offer were just fantastic. The hotel was absolutlet spotlessly clean and the setting overlooking mount fuji just takes your breath away. Well worth the visit and the styling on the hotel around motor sport is most definitely worth seeing. "

"The property is right up next to the mountain,and will need to drive or make use of the Uzi Bus system to get to the locality ,but this makes it very unique. "

"Room and hot tub are ok. We are 3 people in one room, only two sets bedding, we need to setup the third one by ourselves! The food is not our favorite, both dinner and breakfast! "

"Best hotel we stayed at in our whole trip. The room was a much welcomed change to the standard small hotel rooms in Japan that we got for the same cost, breakfast buffet was good though the food was the same on the 2 days we tried it. There are plenty of good restaurants to try within a few minutes walk and the bus stops right in front of the hotel were convenient. I wish we stayed longer but will definitely be back on our next trip. "

"早餐和晚餐非常棒, 溫泉也很舒服, 房間比預期的小一些"

"Location, "

"We really enjoyed our stay! The onsen was amazing, and we enjoyed the Japanese style room. The food was very good both for dinner and breakfast, and had allergens clearly labeled, which was very helpful. We were very satisfied with the value of our stay and I would love to stay here again in the future. "

"The entire staff is amazing and so accommodating, the food was exceptional and we also had a wonderful massage. The rooms are all unique, clean and comfortable. It is a bit off the beaten path and does not have any TVs so you can truly disconnect. Highly recommend!!"