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"Very impressed! Right from the check in where I was offered a reasonably priced upgrade with Gold Lounge through to the luxury quality of the room, and a standard 12 noon checkout which I was able to extend free of charge. Would stay again, and again. "

"Clean room, good service, good location"

"Clean room and very kind staff! My experiencing was relaxing and I can't wait to stay here again!"

"Quick check in, friendly staff, amazing views! My only complaint is the slow internet. There is an option to pay for better internet, but I feel that an expensive hotel should not charge guests for fast internet."

"We enjoyed our stay with the family. This is our 3rd stay there and the staff is nice and their zen garden is quite charming! "

"This property is in need of updating and repair. For $370 a night it seriously lacks basic modern hotel design or amenities. I stayed here 10 years ago and wonder if the hotel is under new management/ownership. We were right next to St. Paul’s Hospital… loud sirens all night and a single pane window rattling consistently throughout the night because of wind. The towels were old, hard and faded. We would never stay here again. I would have spoken with the hotel manager but after 20 hours of international travel, I could not muster up the energy for a conversation. We stuck it out only because we were exhausted. "

"Great staff, very responsive. Good clean rooms and great location "

"Wonderful weekend of pretending to be rich. All staff we met were exceptionally welcoming. Room was terrific. "

"This hotel has always been a favourite.. central exceptional service, decor, and staff. The staff in the Gerard dining room gave us such a great experience!!! I recommend this place to everyone.. it’s a must if your going to Vancouver!!"