213 Jalan Bukit Gambir, Bukit Jambul, George Town, Penang
Reviews
8.2
Very good
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Very friendly interaction with hotel staff,
Staff was excellent on all of our requests while staying at the hotel, the hotel staff were very professional and pleasant.
Location of the hotel is what I like the most. Located not far from shopping mall, walking distance to good eating restaurants and short distance to Penang international airport.
The hotel is nice, the rooms are clean, and the front desk staff are very welcoming. The hotel breakfast is so-so, not many choices. The hotel is close to the airport. But there are no good restaurants around.
I was on a business trip and needed good internet connection and a desk to work on. The AC Hotel provided the above the proper way.
The room was clean and tidy.
really strategic location..peaceful...comfy room..keep it up with tip top customer service 👏👏
rohayu
Stayed 1 night in Jun 2023
8/10 Good
Rebecca
Travelled with family
28 June 2023
Liked: Cleanliness, staff & service
Hotel is clean and quite, staffs are friendly. However, my room AC (Air-Cond) wasn't cold, tech team came and fixed and later at night, it still not cold, that is the only disappointment.
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.
We checked in at midnight after driving 8 hours from southern Malaysia, we were tired and appreciated the quick check in and friendly staff. Concierge man was quick and so nice! Breakfasts were good with nice variety of east and western cultures. Sidewalk restaurants were yummy for dinner and nearby. Reasonable price for laundry service by hotel that was expedited and delivered to room same day. Stayed here because close to Penang airport.
Spacious and generous with the bath gel and shampoo. Staff was helpful too. However, property is old and the suite we had was at a dark corner and family found the stay very uneasy and unsafe.
Helen
Stayed 1 night in Dec 2022
6/10 Okay
Verified traveller
Travelled with family
1 Dec 2022
Liked: Cleanliness
Review of Hotel Stay Nov 2022 by Singapore Family
Room was okie and comfortable until there was smoke smell in the room. It got so bad that on the 3rd day morning we were woke up by the smoke smell. It was obvious people are smoking in the room. Requested for a change of room and it was immediately changed. But near midnight, water started to pour from the ceiling room near the entrance of the walkway. Feedback was given to the reception who responded that they will send the maintenance which never turned up. The water poured from the false ceiling at the light bulb area and lafted for 30mins. It was a horrible stay despite the hotel service of the front desk staff was good. The hotel breakfast was decent as well.