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JEN Penang Georgetown by Shangri-La

Photo gallery for JEN Penang Georgetown by Shangri-La

Featured image
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Private Kitchen

Overview of JEN Penang Georgetown by Shangri-La

VIP Access

JEN Penang Georgetown by Shangri-La

4 out of 5

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Magazine Road, George Town, Penang, 10300

Explore the area

  • Popular LocationKOMTAR2 min walk
  • Popular LocationKapitan Keling Mosque13 min walk
  • Popular LocationRaja Tun Uda Ferry Terminal19 min walk
  • AirportPenang (PEN-Penang Intl.)16 min drive

Choose dates to view prices

About this area

George Town

Located in Downtown George Town neighbourhood, JEN Penang Georgetown by Shangri-La is connected to a shopping centre. KOMTAR is a notable landmark, and travellers looking to shop may want to visit 1st Avenue Mall and Prangin Mall. Travelling with kids? Consider Kidland Penang and Georgetown UNESCO Historic Site. Guests appreciate the hotel's central location.

What's nearby

  • KOMTAR - 2 min walk
  • 1st Avenue Mall - 3 min walk
  • Prangin Mall - 4 min walk
  • Kapitan Keling Mosque - 13 min walk
  • Raja Tun Uda Ferry Terminal - 19 min walk


  • Cafe Jen — 1 min walk
  • Lobby Lounge — 1 min walk
  • Pizzaiola - 3 min walk
  • Stand lebuh presgrave - 4 min walk
  • 888 Hokkien Mee - 4 min walk

Getting around

  • Penang Sentral - 21 min drive
  • Penang (PEN-Penang Intl.) - 16 min drive

About this property

JEN Penang Georgetown by Shangri-La

4-star family-friendly hotel connected to a shopping centre in Downtown George Town
This hotel features an outdoor pool, a restaurant and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna and a conference centre are on-site. All 443 rooms offer free WiFi and free wired Internet, LED TVs with satellite channels, and comforts such as pillow menus and down comforters. Other amenities available to guests include 24-hour room service, free bottled water and in-room massages.
JEN Penang Georgetown by Shangri-La offers 443 forms of air-conditioned accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature down comforters. A pillow menu is available. 40-inch LED televisions come with premium satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • On-site parking available only on request
  • Free covered self-parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 46 for adults and MYR 25 for children
  • 1 restaurant
  • 24-hour room service

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli


  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Hindi
  • Japanese
  • Malay

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms


  • Garden
  • Pool umbrellas


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility
  • Low-height bed
  • Low-height worktop and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways


  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Pillow menu


  • Dressing gowns
  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels


  • 40-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water


  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers

Similar properties

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Check-in from 3:00 PM - 6:00 AM
Express check-in
Minimum check-in age - 18


Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
The club lounge is currently closed until further notice. Guests booked in club rooms receive benefits at the lobby lounge.
Shangri-la advises that they will automatically enroll guests who are not citizens of Malaysia into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: MYR 46 for adults and MYR 25 for children (approximately)
  • Airport shuttle fee: MYR 117 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town
Hotel Jen Penang by Shangri La
JEN Penang Georgetown by Shangri-La Hotel
JEN Penang Georgetown by Shangri-La George Town
JEN Penang Georgetown by Shangri-La Hotel George Town

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 515 out of 996 reviews
5 - Excellent 52%
Rating 4 - Good. 403 out of 996 reviews
4 - Good 40%
Rating 3 - Okay. 52 out of 996 reviews
3 - Okay 5%
Rating 2 - Poor. 18 out of 996 reviews
2 - Poor 2%
Rating 1 - Terrible. 8 out of 996 reviews
1 - Terrible 1%




Staff & service




Property conditions & facilities

3/5 Okay

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, moce rooms, lovely breakfast buffet and evening cocktail. However, I notice that the hotel is severely short-staffed - took me nearly an hour just to check in, and service during evening cocktail could be rather slow (albeit very friendly). And also, the hotel's parking spaces are too limited in number that often I find that the parking lot is full, and I end up having to park either in the very expensive open air lot opposite the hotel, or the 1st Avenue parking next door.
Stayed 2 nights in Nov 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in I was told that my booking does not include breakfast. I had to recheck my booking and show them the booking and send the confirmation to them as proof. The minute I said that I shall complain to Expedia, they asked if I have a booking confirmation to show to them. Breakfast was from 6am until 10am but at 8.30am they did not replenish the finished food and they did not have enough staff to man the various counters.
Stayed 2 nights in Nov 2021

5/5 Excellent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic location and classic environment design
Stayed 1 night in Oct 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room facilities and renovations are in good!!
Even though is old hotel, but the facilities and the renovations are still in good conditions. Compared with opposite new hotel that with new renovations, but the quality are not good at all. I prefer to come back Hotel Jen again.
Stayed 3 nights in Aug 2021

4/5 Good

Stayed 2 nights in Aug 2021