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"Really well presented, friendly staff, highly recommended."

"Great for walking into Whitby Breakfast was ok 1st day of our stay breakfast was great couldn't really fault it 2nd day completely different experience alot of the breakfast was overcooked some sent back and replaced no pastries on the continental selection "

"Lovely breakfast and great hotel "

"Lots of negativity about this Hotel Our experience was Very good Check-in Swift hall Reception downstairs areas Magnificent Staircase Ladings upto 1st floor all new carpets Clean room was great clean superb shower room Staff we're Fantastic Really Helpful and friendly Yes parts of hotel bit Shabby/need updating which is a huge task giving Size of the building but work ongoing in smartining it up Only real moan the fantastic balcony overlooking the sea front (Smoking Area) could do with pressue washing sooner rather than later and add few more Bins Just booked for next year going to be interesting to see the changes and upgrades they doing "

"For the price we paid, this was excellent! The hotel is stunning when you walk in, the rooms were nicely decorated, if a little grubby but we weren’t expecting 5*. The beds were really comfy. I’m not sure what the rooms would be like in summer as there was no heating or air conditioning and windows didn’t open much. The bars ares were excellent too! Staff were really nice, didn’t seem the best trained in hospitality, which surprised me for a Britannia Hotel but still, we weren’t put off - maybe some staff had called in sick and they were covering? We’d definitely return. "

"The rooms are very tired even the info in the room are dated telling you if you want to call reception dail 0 there are no phobes innthe room wifi is very poor the choice of meals in the bar/restaurant is very limited it was also cold "

"Quality modern accommodation. We rebooked a second night as we enjoyed it so much. Staff are very friendly and helpful. There is a lovely pub next door (part of the hotel) which has a great atmosphere, serves lovely food, drinks and even has a soft play area. There is a park opposite the accommodation and a supermarket 50rds on the same road. We will definitely be booking again. Thankyou for looking after us 😊 ! "

"Excellent !! "

"Jacuzzi was out of order and pool cold due to broken pump. No complimentary breakfast or discount was given. Very disappointed as only booked that hotel over others for facilities and they were unavailable. 30 minute walk to get to the main attractions"