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"Great location, good lounge with afternoon tea and champagne happy hour, good breakfast buffet, clean room, laundry facilities, even though next to train station very quiet."

"I loved the onsens- both were beautiful. "

"Best location in all of Japan to see Mt Fugi. The staff is extremely friendly and helpful "

"Great location, we had Mount Fuji view rooms and we lucky enough to see Mount Fuji in all its glory! Rooms were clean and tidy. Not many reasturants in walking distance but a few nice ones. Breakfast seemed expensive so we grabbed some from the lawsins nearby. "

"Great location with a good breakfast. Free shuttle bus to Mishima station an absolute gem."

"Breakfast was delicious!!"

"Disappointing. Booked as a treat. Not met by any staff on arrival. Instead staff wanted times for dinner and breakfast … insistent on both before we had even been taken to room. Taken to room we had not booked with a broken bed in it. Had to explain room we booked was Tatami/Japanese not western. Waited 30 minutes for staff to speak to owner before room changed. Dinner - was booked for 8.30pm in response to staff demand. 8pm staff demanded we go to dinner directly after onsen. Told us dinner had been waiting cooked for 20 mins! "

"Excellent hotel, very well run, great for families and large groups. Location exceptional with a short walk to the cable car (rope way)"

"Air conditioning is centralized. Room is warmer than I wanted. Front desk advised me to crack open the window. The location is great. Just remember to pick a room that has the Mt. Fuji view when making reservation"