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Reviews of Scenic Hotel Franz Josef Glacier

4 out of 5
Scenic Hotel Franz Josef Glacier
36 Main Road, State Highway 6, Franz Josef Glacier

Reviews

8.4

Very good

Rating 10 - Excellent. 251 out of 579 reviews" "
Rating 8 - Good. 204 out of 579 reviews" "
Rating 6 - Okay. 74 out of 579 reviews" "
Rating 4 - Poor. 34 out of 579 reviews" "
Rating 2 - Terrible. 16 out of 579 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

BELLUR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable hotel
Stayed 1 night in Apr 2024

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a big fancy hotel in a tiny town. It reeks of corporate management. The rooms are excellent and very comfortable. The hotel caters to the coach tourist trade as well as independent travelers which can make dining a bit of a crush. The location has more than enough character to make up for the hotels lack of it. If you like shiny and impersonal then this one is for you.
Stayed 1 night in Mar 2024

6/10 Okay

Kimberley

Travelled with family
the furnishings are tired. The carpet in the hall worn and the place has a stale smell. Our bedroom curtains torn. Bed ok but woke with back ache. Cleaned well every day though
Response from SunilS on 14 Apr 2024
Kia ora Kimberley, Thank you for your feedback, please accept our apologies for falling short of your expectations. Ngā mihi nui.

2/10 Terrible

Richard C.

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoke-free Property however Property had Smoking Area & Staff Smoked on Prperty!!!
Response from SunilS on 14 Apr 2024
Thank you for taking the time to review us, Unfortunately the description of the staff you mentioned in your email doesn't fit in our staff roll, maybe you have mistaken it to other guests staying with us and smoking in the balcony of the hotel. Kind Regards, Scenic Hotel Franz Josef Team.

8/10 Good

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
Accommodations were adequate and clean. Dinner was affordable and had adequate menu options. Needed room key to get into the building you were staying in and your room. Adequately secure and close to accomidations for laundry and town for groceries, etc.
Stayed 1 night in Mar 2024
Response from SunilS on 14 Apr 2024
Dear Keri,Thank you for taking the time to review us, we hope to see you again in the future. Kind Regards, Scenic Hotel Franz Josef Team.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to everything, yet quite. Beautiful scenery of Franz Josef when there were no clouds.
Stayed 1 night in Mar 2024
Response from SunilS on 14 Apr 2024
Dear Jennifer,Thank you for a wonderful review. Kind Regards,Scenic Hotel Franz Josef Team.

10/10 Excellent

Marianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easily accessible by car and close to restaurants and shops. Restaurant at the hotel had limited space available and could not be booked due to repairs to be done.
Stayed 1 night in Mar 2024
Response from SunilS on 17 Mar 2024
Dear Marianne,Thank you for taking the time to review us, we hope to see you again in the future. Kind Regards, Scenic Hotel Franz Josef Team.

10/10 Excellent

Mary

Travelled with family
Liked: Amenities, property conditions & facilities
Noisy bar across the street
Stayed 1 night in Feb 2024
Response from SunilS on 3 Mar 2024
Thank you for taking the time to review us.

8/10 Good

Jean, Estes Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms/bathrooms were clean and updated. Only issue was our rooms were on the 2nd floor and there is not an elevator. The hotel staff did take our bags up to our rooms at check in and back down at check out.
Stayed 1 night in Feb 2024
Response from SunilS on 18 Feb 2024
Dear Jean,Thank you for taking the time to review us, we hope to see you again in the future

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything
Stayed 2 nights in Jan 2024
Response from SunilS on 11 Feb 2024
Dear Sam,Thank you for a wonderful rating. Kind Regards,Scenic Hotel Franz Josef Team.

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our room as it was clean, spacious and quiet.
Stayed 1 night in Jan 2024
Response from SunilS on 11 Feb 2024
Dear Jack,Thank you for a wonderful review. Kind Regards,Scenic Hotel Franz Josef Team.

10/10 Excellent

Michal

Stayed 1 night in Feb 2024
Response from SunilS on 14 Apr 2024
Dear Michal,Thank you for taking the time to give us a five out of five rating, we hope to see you again in the near future. Kind Regards, Scenic Hotel Franz Josef Team

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from SunilS on 4 Feb 2024
Dear Stephen,Thank you for a wonderful 10 out of 10 rating which will be shared amongst our hard working team.Kind Regards,Scenic Hotel Franz Josef Team.

10/10 Excellent

Dana

Travelled with family
This is a beautiful property right in town. Very scenic and a helpful staff, easy check in and volunteered useful information without asking. Close to several restaurants and easy trails.
Stayed 1 night in Jan 2024
Response from SunilS on 28 Jan 2024
Dear Dana,Thank you for a wonderful review. Kind Regards,Scenic Hotel Franz Josef Team.

10/10 Excellent

Nitin, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the helicopter line and many nearby dining options.
Stayed 1 night in Jan 2024
Response from SunilS on 25 Jan 2024
Dear Nitin,Thank you for taking the time to review us.

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful and clean. Food was excellent
Stayed 1 night in Jan 2024
Response from SunilS on 25 Jan 2024
Dear Edmond,Thank you for a wonderful review. Kind Regards,Scenic Hotel Franz Josef Team.

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from SunilS on 21 Jan 2024
Thank you for taking the time to review us, we hope to see you again in the future. Kind Regards, Scenic Hotel Franz Josef Team.

8/10 Good

Rene

Stayed 1 night in Jan 2024
Response from SunilS on 21 Jan 2024
Dear Rene,Thank you for taking the time to review us, we hope to see you again in the future. Kind Regards, Scenic Hotel Franz Josef Team.

8/10 Good

Luana

Travelled with partner
Liked: Cleanliness, staff & service
Good location, excellent walks close to the hotel.
Stayed 3 nights in Jan 2024
Response from SunilS on 21 Jan 2024
Dear Luana,Thank you for the review. Kind regards, Scenic Hotel Franz Josef Team.

8/10 Good

Prentice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 2 nights in Jan 2024
Response from SunilS on 21 Jan 2024
Dear Prentice,Thank you for the review. Kind regards, Scenic Hotel Franz Josef Team.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in for a night, the two bed room was perfect for our needs. Very clean, though a bit dated care has been given to the location. Would definitely book again. View of the mountain and glacier were a bonus!
Stayed 1 night in Jan 2024
Response from SunilS on 21 Jan 2024
Dear Janet,Thank you for a wonderful review. Kind Regards,Scenic Hotel Franz Josef Team.

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from SunilS on 21 Jan 2024
Dear Gary,Thank you for a wonderful 10 out of 10 rating. Kind Regards,Scenic Hotel Franz Josef Team.

8/10 Good

Vishal

Liked: Cleanliness, staff & service
Response from SunilS on 21 Jan 2024
Thank you for the review. Kind regards, Scenic Hotel Franz Josef Team.

8/10 Good

golam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SunilS on 21 Jan 2024
Thank you for the review. Kind regards, Scenic Hotel Franz Josef Team.

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SunilS on 21 Jan 2024
Dear Annette,Thank you for the review. Kind regards, Scenic Hotel Franz Josef Team.

6/10 Okay

Faraaz A

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good service.
Good service with friendly staff. Nice clean hotel. Bed was very uncomfortable. Breakfast was not good.
Stayed 1 night in Dec 2023
Response from SunilS on 21 Jan 2024
Dear Faraaz A,Thank you for your feedback, please accept our apologies for falling short of your expectations. Ngā mihi nui.

10/10 Excellent

Sonam

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are super uncomfortable Too much springy and squeaky
Stayed 2 nights in Dec 2023
Response from SunilS on 21 Jan 2024
Kia ora Thank you for your feedback, please accept our sincere apologies for falling short of your expectations. Ngā mihi nui.

8/10 Good

Edward, Colorado Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was good.
Stayed 1 night in Dec 2023
Response from SunilS on 21 Jan 2024
Dear Edward,Thank you for the review. Kind regards, Scenic Hotel Franz Josef Team.

8/10 Good

Yuh Harn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Only stayed a night here so that we could visit FRANZ JOSEF. Hotel style is not too modern and they don't have air conditioning in the room (but there is a fan and heater). Staff were friendly and nice so overall it is a good experience. Ample parking lots for hotel guest so that is good for drivers.
Stayed 1 night in Dec 2023
Response from SunilS on 21 Jan 2024
Thank you for a wonderful review. Kind Regards,Scenic Hotel Franz Josef Team.

8/10 Good

Subhash

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SunilS on 21 Jan 2024
Dear Subhash,Thank you for the review. Kind regards, Scenic Hotel Franz Josef Team.

8/10 Good

Suren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and lean
It is a nice motel type place in a beautiful location in the town itself. We stayed 1 night. Arrived late and left early. The asst manager on duty for check-in was very helpful. I would recommend this place for stay.
Stayed 1 night in Dec 2023
Response from Sunil Siraboina on 15 Dec 2023
Kia ora Suren, Thank you for a wonderful feedback.We hope to see you again in the near future.Ngā mihi nui.

8/10 Good

Wei Beng, West Kowloon

Liked: Cleanliness, staff & service
A fairly typical utility type tourist hotel that tailor to big tour group. That said, I think it needs more attention to details (like housekeeping informing maintenance of things not working properly eg leaky taps, bathroom light bulbs requiring change etc) as a lot of guests are one- nighter, and so have no incentive to inform hotels about such defects. The breakfast spread was decent and the dining hall large enough to cater for groups and individual guests. Location is excellent with easy access to all things essential for stay in Franz Josef
Stayed 2 nights in Nov 2023
Response from Scenic Hotel Franz Josef Team on 14 Dec 2023
Thank you for taking the time to review us, we hope to see you again in the near future.

8/10 Good

Philip

Stayed 1 night in Nov 2023
Response from SunilS on 21 Jan 2024
Dear Philip,Thank you for taking the time to review us, we hope to see you again in the future. Kind Regards, Scenic Hotel Franz Josef Team.

10/10 Excellent

John

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was done well
Stayed 1 night in Nov 2023
Response from Scenic Hotel Franz Josef Team on 14 Dec 2023
Thank you for a wonderful review.

6/10 Okay

Lisa

Travelled with partner
Small room and quite hot - air conditioning would be a great idea
Stayed 1 night in Nov 2023
Response from Scenic Hotel Franz Josef Team on 14 Dec 2023
Kia ora Lisa,Thank you for your feedback, please accept our apologies for falling short of your expectations. Ngā mihi nui.

8/10 Good

Alastair

Stayed 2 nights in Nov 2023
Response from Scenic Hotel Franz Josef Team on 14 Dec 2023
Thank you for taking the time to rate 8 out of 10.

6/10 Okay

Monica

Travelled with family
The buildings and rooms were old and the bathroom had a heated towel rail in the shower area which meant you had to point the shower rose down so it didn't spray onto the heated towel rail or more importantly the power point. Very UNSAFE.
Stayed 2 nights in Nov 2023
Response from SunilS on 19 Nov 2023
Kia ora Thankyou for your feedback, please accept our apologies for falling short of your expectations. Ngā mihi nui.

8/10 Good

Kate

Stayed 1 night in Nov 2023
Response from SunilS on 12 Nov 2023
Thank you for taking the time to review us.

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and perfect hotel. Good selection for breakfast, comfortable beds, great staff and plenty of parking 5*
Stayed 2 nights in Nov 2023
Response from SunilS on 12 Nov 2023
Kia oraThankyou for your feedback, we value your business and hope to see you in near future.Ngā mihi nui.

6/10 Okay

Joe

Travelled with partner
Manager on duty made check in unnecessarily difficult and was vague and generally not helpful. Wait staff in restaurant were very friendly and although somewhat inexperienced, their effort was great. Hotel is very expensive for what is at most a 3 1/2 star hotel and not good value
Stayed 1 night in Nov 2023
Response from SunilS on 5 Nov 2023
Kia oraThankyou for your feedback, apologies for falling short on your expectations.Ngā mihi nui.

8/10 Good

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was a bit "tired" in some areas, otherwise all was OK
Stayed 1 night in Oct 2023
Response from SunilS on 5 Nov 2023
Kia oraThankyou for your 4 star rating, we value your business and hope to see you in near future.Ngā mihi nui.

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the cafe bar and the tour operators. We had to check in late due to the ferry being delayed, staff helpful and pleasant. The room was karge and the beds comfy.
Stayed 1 night in Sep 2023
Response from Akshay on 14 Oct 2023
Dear Keith, Thank you for taking the time to review us. Hope to see you again in future. Kind regards

6/10 Okay

Sara

Travelled with family
Disliked: Amenities
Service was very poor. staff of unfriendly.
Stayed 1 night in Sep 2023
Response from SunilS on 5 Nov 2023
Kia oraThankyou for your feedback, on behalf of the team please accept sincere apologies for shortcomings. Ngā mihi nui.

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are great and crayfish dinner wonderful , we had our room upgraded and beautiful complementary soup entree.
Stayed 1 night in Sep 2023
Response from Akshay on 14 Oct 2023
Dear Sue, Thank you for taking the time to review us.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel stay was great, very central to town . Disappointed was with the restaurant service , over hour wait for entrees after 2 large group arrived and was served first. Manager tried to tell us the printer failed. When the food eventually arrived it was actually very nice .
Stayed 1 night in Sep 2023
Response from Akshay on 14 Oct 2023
Dear Guest, Thank you for taking the time to review us. Apologies for wait time during dinner service. We appreciate your feedback, and patience during the dinner service which was due to a glitch in our system and a big group arriving for dinner at the same time. Kind regards,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay, room clean and onto beach front, though if you want better views go for a second floor room! Evening mealbsnd breakfast excellent, staff friendly 😀
Stayed 1 night in Sep 2023
Response from Akshay on 14 Oct 2023
Dear Michael, Thank you for taking the time to review us. We hope to see you again in the future. Kind regards

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities but restaurant very poor and overpriced. We had considered the 5 course option but thankfully didn't our one dinner there was very poor with extremely dry overcooked chicken. We ate elsewhere for remaining nights as a result.
Stayed 3 nights in Jul 2023
Response from Akshay on 7 Aug 2023
Hi Andrew, Thank you for taking the time to review us. We appreciate your feedback. Hope you see you again in future.

10/10 Excellent

Kylie

Stayed 1 night in May 2023
Response from SunilS on 5 Nov 2023
Dear Kylie, Thank you for taking the time to review us. Hope to see you again in future. Kind regards

10/10 Excellent

Chris, Waterville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from SunilS on 5 Nov 2023
Dear Chris, Thank you for taking the time to review us. Hope to see you again in future. Kind regards

8/10 Good

Antony

Liked: Cleanliness, property conditions & facilities
OK place for a nights stop-off
Stayed 1 night in May 2023
Response from SunilS on 5 Nov 2023
Dear Antony, Thank you for taking the time to review us. Hope to see you again in future. Kind regards