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"Excellent location, decent service from staff. Ours was an all inclusive stay and we enjoyed the hospitality, kids play areas, pool was neatly maintained and drinks were served to the pool Only negative thing to say about this stay is though we had 3 restaurants, dinner wait time was ridiculous at 1hr + and they did not have an option to call/text us so we had to keep going and checking if tables were available,"

"Very good family place with really courteous staff ! Highly recommended! "

"Service staff and resort was as described "

"Had a great family vacation over New Years. The buffet dinner offered New Years Eve was fabulous. No shortcuts on quality or quantity. Shout out to Jose our beach server. The most attentive and personable person we have experienced in Mexico. We have been to the Mayan Riviera many times and this was our first visit to Puerto Vallarta. Will definitely be back. The beach was incredible and we aren’t beach people 😂. The Riu Palace Pacifico was a great first experience. Many thanks to Alberto with Gray Line. My husband lost his passport and the whole team was incredibly helpful in helping us to locate it. Thankfully it was in Customs at the airport so we were able to get it right away and not have to worry about getting a replacement. "

"Great stay with the family"

"Outstanding. The view from the balcony was amazing. "

"This is such an amazing stay the food variation is amazing and the activities they have going on all throughout the day makes it that much more special. There won’t be a day you’ll be bored but maybe you’ll just be sore from moving so much 😂the room was also so clean and pretty there’s nothing you won’t enjoy here. The staff too! They’re so kind and full of energy!"

"We had a good overall stay at this hotel. The staff was truly wonderful—friendly, helpful, and always willing to assist, which made a big difference in our experience. While the rooms could use some improvements, everything was comfortable enough and we enjoyed our time here. Thank you to the great staff for making our stay pleasant."

"Amazing view, spacious condo, great location, a few minutes walk to the pools and beach. Not many services around the condo except for a pharmacy and corner grocery store. Mega and La Comer stores are only a 5 minute drive. Restaurant on site serves great food and drinks at reasonable prices. Helpful concierge and staff. Minor issue but worth noting is that the unit could use some maintenance - fixing door handles, appliances etc. Washer and dryer was great to have though. Recommend you bring additional dish towels, frying pan and coffee maker. "