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"The lobby and lifts stank. The room was freezing, miserable and the bathroom was so full of mould. I arrived late and was greeted by dogs barking and people hiding in dark corners of the car park and I immediately felt unsafe. Was then greeted by a lobby full of homeless people, who were very polite. Check in was fine and staff were polite. The room itself was horrid. Freezing cold, outdated, and with a mouldy bathroom. The walls were so thin you could hear everything. If it hadn’t have been so late I would have left straight away as it was disgusting"

"Great spa facilities the food was great very relaxing and informal staff always happy to assist and very pleasant all round "

"Noisy and very cold room. Some outside air condition unit was making noise between 5:30 to 22:10 every single day. Heating the room was a challenge with no chance to win."

"Quite a walk from station, with a steep climb back up to city centre"

"Enjoyed our stay at the castle. Staff were friendly and efficient giving great service. The courtyard rooms are small but well furnished and comfortable, also I thought great value. However we decided to upgrade to a larger state room and the staff were really helpful in enabling us to do that. You can really immerse yourself in the castle experience.The room was surprisingly warm as obviously no double glazing. Breakfast was excellent. If you are looking for a true castle experience you won't be disappointed. "

"Friendly, helpful staff. Great location on quieter Gateshead side of the river but near Millennium Bridge to quickly walk over to busier Newcastle Quays and city centre. Comfy bed & spacious room. Bathroom clean and functional but a bit tired."

"Stayed here about six times now and have always had a good experience overall. The rooms are consistently clean and the air conditioning works well. I also regularly use the gym, although on my most recent stay the cable machine was missing the hand grips, so hopefully these can be replaced soon. If I had one complaint it would be the breakfast. The scrambled eggs were solid, the beans had a skin on top, and the sausages looked overcooked. The fresh fruit selection also included some pieces of apple that had gone brown. Overall a good hotel, just some small improvements and it would be great hotel."

"Gert lush!"

"The room was very spacious and clean. The hotel is in a perfect location in the city centre and easily within walking distance to the Stadium of Light. "