Spa Hotels & Resorts in Fallsview from AU$179

"My daughter had a dance competition in Niagara Falls early May 2026 . Although the hotel was clean, I rate it low because of the customer service. First, we arrived at around 2pm. Yes, I know that check in time is 3pm, but I simply could not buy the story that the room was not ready. Instead of allowing us to check in, the agent wanted to give me an 'upgrade' that was, conveniently, ready, if I would add $75 per night. And to have a microwave in our room would cost another $10 per night. There was some reno going on, so access to elevator was a bit challenging. But the main reason for the low score was the excessive focus on bottom line at the expense of customer service. If I had options, not sure I would stay again."

"The service was bad. T"

"Basic room clean. Breakfast not very good"

"Awesome"

"Great stay. Clean and comfortable. "

"Very centrally located, clean, helpful staff, breakfast could be better."

"The shower was extremely small. I am only 5 ft but my husband is 6ft and it was difficult for him to move around. The bed was comfortable, but the blanket or comforter was really thin."

"Too busy and hard to get around if you don’t know where exactly you need to go. "

"Great location, clean room, breakfast buffet was good value and staff was very friendly."