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"Booking was needlessly complicated. The hotel never responded to emails and never answered calls. The hotel tried to charge me again for the room when I'd already paid in full through Expedia. The room was shabby and not very clean, old coffee/tea residue in mugs etc and music was being played untill 3am. Personally i will never stay there again or use Expedia. I've had so much better experiences with your competitors so i will choose them again in the future and give them my business."

"Room was spotless & restaurant food really good "

"Room good value for money, lovely central location with on site parking. Staff incredibly polite and very helpful."

"A fantastic stay at a great place, friendly staff, lovely food, I would stay here again "

"The room was OK but the double bed was a bit small, we would have preferred two single beds"

"Amazing stay, thank you so much! Delicious dinner & excellent service, upgraded too as I have a bad back which was very kind of the staff, thank you again! "

"Fantastic location and wonderful staff and food"

"Very friendly staff, good gym facilities, Bright and lively reception and bar environment"

"The staff were super friendly and full of information. The curry dinners at the restaurant, Thyme, in the hotel was OUTSTANDING!! Excellent stay!"

"Basic but nice.. pleasant stay"

"Overall a nice quaint and clean stay in Southampton with a straightforward check in/out process and flexible meal options. "

"Very clean room and lovely staff "

"Lovely pub with great food"

"Spacious room, beautiful old building, friendly staff, excellent breakfast. "

"Comfortable bed, clean bathroom, plenty of parking. The rooms are above a pub so be prepared for noise if staying over a weekend. Settled down by late in the evening and it may have been particularly busy as around Xmas time. We had breakfast - food nice but please warm plates!"

"The room was very clean, and the facilities were fantastic"

"Great Price, friendly helpful staff"

"Lovely location to stay in Salisbury"

"Excellent room and dinner."

"Good location. Great breakfast. "