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"They do basic cleaning, carpet in the room was filthy u have to keep requesting for better cleaning, there’s cockroaches, everyone providing some sort of service weather it’s a bartender, receptionist to even the person giving u a towel for the pool had bad attitudes .. do not recommend coming here . Will not be returning "

"9k"

"Came here to celebrate my best friend’s birthday based on the reviews… and I wish we hadn’t. The food? Terrible. Not “meh,” not “could be better”—straight up terrible. The only safe options were fruit and juice. And don’t get excited about room service—it’s $15 just for them to bring you buffet food… yes, buffet food. The drinks were just as bad. No real name-brand liquor, just bottom-shelf options like some vodka called “Chihuahua”—and trust me, it tasted exactly how you’d expect. It was dog awful!!!!! Now here’s the kicker: the ONLY decent bar is at the pool… in the kids’ section. So imagine trying to enjoy your drink while kids are cannonballing, splashing, and jumping all around you. Meanwhile, the “quiet” pool has no comparable bar setup. Make it make sense. No good DJ, no vibe, no solid music playlist—just a very low-energy atmosphere overall. The shows and entertainment? Boring and completely forgettable. For the price, this place is absolutely not worth it."

"Check-in was easy. There is an elevator, but I didn't use it because it is a little slow, and I was near the stairs. The room was spacious and well-maintained. The bed was comfortable, and there was a refrigerator, and multiple outlets available (you need an adaptor if you don't have the European style prongs). The temp in the room could be a little cooler during the day, but it was perfect at night. The bathroom is a little tight, but it was sufficient. The water temp and pressure were great. I didn't need any assistance from the staff during my stay, but someone was always available. There is a nice covered outside bar and restaurant, along with a seating area. The location is safe, and not too far from the city area nor the beaches."

"Room was clean but a bit run down. The shower handle popped off a few times. The drainage was slow. Handle missing off a drawer. I was only here 2 days out of my stay I chose it because of the walkable location. The staff were absolutely the best. So helpful and friendly. They have a great team of people working here "

"The beach was amazing and the staff that we interacted with were both helpful and super friendly. I highly recommend this resort and will be back next year."

"We had an amazing experience. The staff was incredibly attentive and went above and beyond to make my stay special. A standout was Jeison at the bar his passion for crafting drinks really shows, and every cocktail was made with care and professionalism. The food was excellent, and breakfast was always fresh, flavorful, and a perfect start to the day. I also loved having access to their sister resorts and being able to enjoy additional amenities, which made the experience even more special. Overall, the service and atmosphere exceeded my expectations. We would definitely return and highly recommend this resort!"

"Muy bonito el hotel! La vista al mar y las instalaciones increíbles! El hotel súper bien! Nada más que el personal es poco atento y poco amable."

"Food was good a lot of options. Some staff were very kind especially the sun club lounge but others seemed like they didn't want to talk to me or me asking for help was an issue for them. The buffet has good food but if you are trying to go for breakfast make sure you go early otherwise there will be a big line, same as dinner. The pools are nice but the best is the beach with the crystal clear water. Room was clean and only some times they would forget to fill the mini bar but as long as you let them know they would go and fill it up. The only issue with our room was one of the glass shower doors was missing so whenever we took a shower it would make a mess all over the floor."